Car man Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view. Absolutely awesome performances by all the cast, especially by Will Bozier who w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed to exchange tickets. Spoke to a lovely, professional, efficient and personable lady called Lesley. What a joy! I’ve had a bad run of poor service with other companies lately. Lesley has re... See more
Company replied
Brilliant play! Loved the storyline and twist and the actors were so good in their roles. Wathed a matinee performance so train ride into London, watched show and ended up with lovely meal before head... See more
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I booked and paid for seats with Love Theatre for a show on Tuesday August 18th when I had in fact intended to book for the following Tuesday August 25th. I only realised when I received the email co... See more
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Company details
Written by the company
LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.
LOVEtheatre
Written by the company
- Guarantee
- LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
- Certification
- LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).
Contact info
39-41 Charing Cross Road, WC2H 0AR, London, United Kingdom
- help@lovetheatre.com
- www.lovetheatre.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I had to exchange my tickets at The…
I had to exchange my tickets at The Adelfi Theatre and Patrick was brilliant! He managed to rebook my tickets and it was fantastic customer service!
July 14, 2026
Unprompted review
Reply from LOVEtheatre
Hello,
Thank you for your review. We're delighted to hear that Patrick was able to assist with your ticket exchange, and we hope you enjoy the show when it comes around!
Kind regards,
Lesley - LOVEtheatre
Using the app is very easy
Using the app is very easy, quick and efficient.
Keeping you well informed.
Customer Service is excellent dealing with any Enquiries very friendly team as well.
July 12, 2026
Reply from LOVEtheatre
Hello,
We are so pleased to hear that you found the booking process easy to use, and that you felt well-informed. Thank you very much for your feedback.
Kind regards,
Patrick - LOVEtheatre
Chaka Khan show as birthday present
Having seen an interview with Ms Burke regarding the show about Chaka Khan and knowing my son is a fan, I booked two seats for his birthday.
July 9, 2026
Reply from LOVEtheatre
Hello William,
We're so happy to hear you chose to book with us for such a special occasion!
Kind regards,
Patrick - LOVEtheatre
Kinky Boots - 06/06/26
Kinky Boots was a fabulous extravaganza and my experience of booking seats for this show was a very positive one. The on line service was extremely user friendly and efficient.
July 12, 2026
Reply from LOVEtheatre
Hello,
We're so happy to hear you enjoyed the show and found the booking process user-friendly and efficient. We truly appreciate your positive feedback!
Kind regards,
Patrick - LOVEtheatre
Reply from LOVEtheatre
Hello Alan,
We're glad to hear that booking tickets was a straightforward experience for you! We appreciate your positive feedback.
Kind regards,
Patrick - LOVEtheatre
Easy to navigate especially for those…
Easy to navigate especially for those not technologically gifted! Clear seating plans.
July 9, 2026
Reply from LOVEtheatre
Hello Yvonne,
We're so glad to hear you found our website easy to navigate. We truly value your positive feedback!
Kind regards,
Patrick - LOVEtheatre
Lesley has extended an excellent…
Lesley has extended an excellent service helping to sort out my third ticket after I haven’t received confirmation for it!
Alas checking with my bank why the charge for this 3rd ticket didn’t go through, my Barclays bank confirmed ATG received a charge of £85.03 which should be refunded to me as I purchased again the 3rd ticket with a different bank’s card.
Please check and refund that first payment of Barclays visa £85.03
Please confirm
July 11, 2026
Unprompted review
Reply from LOVEtheatre
Hello Irris,
Thank you for your kind words about the service received from Lesley. I can see from our system that you have an ongoing case open with one of our colleagues, so I would refer you back to them to continue looking into this.
Kind regards,
Patrick - LOVEtheatre
Ticket exchange
I had to change tickets as I had an unexpected operation and Lesley couldn’t have been more helpful. She was kind and got everything sorted nicely. I’m grateful she sorted it all out
July 6, 2026
Unprompted review
Reply from LOVEtheatre
Hello Yasmin,
We're so glad to hear that Lesley was able to assist you with your ticket exchange during a difficult time. We appreciate your kind words and are happy that everything was sorted out for you.
Kind regards,
Patrick - LOVEtheatre
Reply from LOVEtheatre
Hello Sharon,
We're delighted to hear that you found the booking process straightforward. Thank you for your kind feedback.
Kind regards,
Patrick - LOVEtheatre
Appalling customer service
Paid £180 to see what was promoted on National Radio (Heart) as a 'one woman show' with Catherine Tate, who was promoting it herself, not the theatre or production company. As I am a huge fan, my husband paid all this money for us to go and see the show for our anniversary. The actor has now been replaced and the company are refusing a refund or any kind of compensation whatsoever, stating it falls in their policy as they replaced the actor. But this is not the same a production with a large cast, and this is false adverting as Catherine Tate promised herself as the USP. And this has now been withdrawn. The attitude of the customer service staff has been appalling, refusing to escalate my complaint beyond that of the customer service department themselves and we now have no choice but to take legal action. Disheartened is an understatement.
July 9, 2026
Unprompted review
Reply from LOVEtheatre
Dear Jenny,
Thank you for leaving a review. Although I am sorry to hear you were disappointed. I can see that our management team have already been in contact with you.
Kind regards,
Lesley
Team LOVEtheatre
Reply from LOVEtheatre
Hello Kate,
We're so glad to hear that booking with us was a straightforward and positive experience for you. We appreciate your kind words!
Kind regards,
Lesley
Team LOVEtheatre
Very easy to book tickets online and customer service great
Very easy to book tickets online, great prices and available shows, and the customer service is fantastic. I had to exchange a ticket for a new date and customer service was kind, fast, and helpful. I worked with Kat specifically, she’s fantastic.
July 9, 2026
Unprompted review
Reply from LOVEtheatre
Hello Adam,
We are thrilled to hear you had such a positive experience booking tickets online and found our prices and show availability to your liking. It's wonderful to know our customer service was able to assist you so kindly and efficiently with your ticket exchange. We appreciate you sharing your feedback. We will let Kat know.
Kind regards,
Lesley
Team LOVEtheatre
Reply from LOVEtheatre
Hello,
We're delighted you found a great price for your desired show tickets! We appreciate your positive feedback.
Kind regards,
Lesley
Team LOVEtheatre
Lots of shows on offer at good prices.
July 7, 2026
Reply from LOVEtheatre
Hello,
We're so glad you found our selection of shows appealing and appreciated the pricing. We constantly strive to offer great value.
Kind regards,
Lesley
Team LOVEtheatre
Reply from LOVEtheatre
Hello Patricia,
Thank you for your positive feedback, we're happy to hear that you found the booking process easy.
Kind regards,
Patrick - LOVEtheatre
Inflated seat prices
Really disappointing - we were given £100 vouchers for Love Theatre and the exact same seats which would have cost £90 for two directly from the theatre were £108 on Love Theatre. We had no choice but to purchase through Love Theatre because the vouchers can only be used by them directly - felt like a rip off though.
July 5, 2026
Reply from LOVEtheatre
Hello,
Thanks for your review, although we are sorry to hear you are disappointed.
Like any product in any industry, the price of tickets can vary from company to company.
Kind regards,
Lesley
Team LOVEtheatre
Patrick was fantastic ,really helpful…
Patrick was fantastic ,really helpful and made exchanging my tickets really easy.He was very pleasant and nothing was too much trouble 😀
July 5, 2026
Reply from LOVEtheatre
Hello Helen,
We are so pleased to hear that Patrick was helpful in making the ticket exchange easy for you. We appreciate your kind words!
Kind regards,
Lesley - LOVEtheatre
Great deal on some theatre tickets
July 4, 2026
Reply from LOVEtheatre
Hello Baljit,
We're so glad you found a great deal on tickets! We appreciate your positive feedback.
Kind regards,
Patrick - LOVEtheatre
Easy booking
July 3, 2026
Reply from LOVEtheatre
Hello Debbie,
Thank you for your review, we're happy to hear the booking process was easy.
Kind regards,
Patrick - LOVEtheatre
Reply from LOVEtheatre
Hello Haifa,
Thank you for your positive feedback, we appreciate it!
Kind regards,
Patrick - LOVEtheatre
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