LOXONE ElectronicsReviews 

We had our underfloor heating system installed with loxone capacity 5 years ago and we are still trying to resolve the ongoing, do whatever you want actuators temperature wise, result. The actuators are a nightmare, several have failed and had to be replaced and the rest just do whatever they want randomly as opposed to what is being asked of them. They have caused e hours of frustration and upset, we are either par-boiled or frozen. I was not surprised when our fabulous contact for the system informed us that he has recently been swapping out Loxone actuators for more basic ones as they run the system efficiently and as requested, nor that Loxone have recently changed/upgraded their actuators. A whole heap of money at approx £80 per actuator for a system that cannot be controlled. Would never recommend.

As an AV and automation integrator company with over 20 years in the business, we have our choice of companies to use for our automation projects. Loxone has always been great, the products just plain work and the support is fantastic when we need it.

Dealing with Loxone US is like working on a house project with that best friend that just loves helping with anything!
Couldn't be more personal and helpful regardless of circumstances.

Great system, great service, amazing people, they always want to help. The system is strong and friendly, reliable, I'm happy with it. I'm not using any other system.

All of the team at Loxone were great, from the initial arrival, to all the training staff. Really engaging and helpful with any queries we have/had. Would 100% recommend anyone looking into home automation to get involved with the Loxone team.

It Was Great Presentation Very well explanation from Loxone Teams Through the learning process about Smart Home system design and installation including Configuration & management.I highly recommend this course it will connect you with Loxone Partners for any projects you become Loxone partner and enjoying all the benefits. Thank you Loxone

As a partner, some companies are slow to offer support. With Loxone, not only is it easy to get in touch with a real life person when support is needed, but they are always eager to jump in and help get things done.

The system has some great features but there are limited number on qualified installers and the company is not very helpful in resolving issues. System does have some integration issues with HAVC equipment and it's difficult to figure out how to fix or program scenes (tried to eliminate lights coming on during night due to presence detection--no go) probably better to investigate systems with better support. It like choosing the Beta max of home automation (I'm dating myself--but VHS became standard with Beta Max ending up a pile of rubbish)

Excellent location.
Brilliant Team who find time to assist.
The training course is at a fast pace but the trainers are helpful in returning to previous topics.
The class was held together well without disruption and equaled a working day with someone available from 8am right through to 5,30pm . No one expects you to be an expert, that is why there is second to none support. Looking forward to my first installation which is on-going. Thank you Team.

Had great experience very knowledgable and welcoming

I’ve had a very negative experience with the Loxone Gold Partner in Iceland, local.is, which sells the Loxone heating control system. I bought the system from them at a very high price, but quickly discovered that I couldn’t turn it on unless I was physically at home. They initially said they would come and fix the issue, but then wanted to charge an additional 200,000 ISK. For comparison, a brand-new system from heitirpottar.is costs 170,000 ISK.

What made things worse was that the system still didn’t work afterwards — it was still impossible to turn it on unless you were near it. When I complained that the issue remained unresolved, they shut the entire system off. This is especially serious, as tampering with my setup at home without consent could be considered a violation of privacy laws.

After this extortion, they have refused to respond or provide any maintenance for the system. I strongly recommend that people not do business with this company. Instead, buy a different system than Loxone. If you are looking to set up a smart home, there are many better and more affordable systems to use than Loxone.

Loxone is a great system however you are at the mercy of your electrician to make small changes and the ongoing charges are just outrageous. Loxone should give the owner the power to make these changes rather than to the electrician.

The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team are unbelievable, so knowledgeable, helpful and supportive and nothing is ever too much trouble. It's massively reassuring to know that if you get stuck or don't quite understand something they are always there to get you up and running quickly. I have installed a lot of equipment from a lot of different suppliers over the years, but never had support & backup like this. Well done and thanks again for everything you do to support us.

Truly cool and hugely capable stuff with a great team.

Good product poor (non existent) technical support.
I understand they want to pass their support to third party contractors.
But when you upgrade to a new version (16) and customers are reporting:
1) Loxone Config terminated due to an error!
2) Reboot due to watchdog (00000004)
You need to have minimum decency to support your low quality assurance. Sometimes you may learn from this and make better products.
Post response:
It was no SD card issue, or skills issue. It was a upgrade issue on Automatic Designer who fails (I reproduced and shared the scenario), then more fatal errors with Loxone config.
Restoring an older backup (before version 16, fixed the problem) as well identifying the invalid rule that worked on v15 but doesn’t work on v16.
As I’m saying they only send you to third parties instead reading your case. You can replace them with Chat GPT and get better support service. At least Chat GPt reads your message.

Just finished update expert training. Niko very knowledgeable a joy to spend a few days at UK HQ.
Friendly staff as always make you feel part of the family.

All of the staff were very friendly and knowledgeable on the products and the different ways in which they could be. No question was too small and they were happy to help the entire time I was there and continue to be helpful in my projects going forward.

After having the whole house fitted with Loxone, the long term experience is rather underwhelming. We have had numerous fails of plug switches and sensors, and whilst I understand the "cutting edge" of these technologies it seems like it's bolted together at times with string and sellotape. Add to that the very poor warranty on items (we just had a presence sensor fail at £120. it should have more than a 24 month warranty.

The training is very well thought out, the company set out it values and what they think they can achieve.
Through the week we worked on the system and by the end its very obvious that they have a great product.
The staff are all very nice and (hopefully) it will be a please to work with them in the future