LOXONE ElectronicsReviews 

109
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and supportive attitude, noting that they are always eager to assist and make the experience pleasant. Many people highlight the excellent training provided, describing it as informative, engaging, and well-presented, with ample opportunities for questions and hands-on learning. Reviewers also appreciate the product's reliability, robust design, and powerful capabilities, often finding it intuitive and adaptive to various needs. However, some customers experienced issues with faulty hardware directly purchased from the company, requiring self-diagnosis and additional purchases to resolve. A few other people also felt that the system can be complex and not end-user friendly, requiring expertise for even simple changes, and noted limitations with third-party hardware integration.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the robust, stable, and... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many praising the modern... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the excellent training and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the products as stable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent location. Brilliant Team who find time to assist. The training course is at a fast pace but the trainers are helpful in returning to previous topics. The class was held together well... See more

Company replied

Rated 4 out of 5 stars

Having worked with Loxone and installed their hardware for 10years, I can thoroughly recommend them. It's such a flexible product which can be applied to so many situations. The staff are knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team a... See more

Company replied

Rated 5 out of 5 stars

As a partner, some companies are slow to offer support. With Loxone, not only is it easy to get in touch with a real life person when support is needed, but they are always eager to jump in and help g... See more

Company replied


Company details

  1. Electronics Manufacturer
  2. Automation Company
  3. Home Automation Company

Written by the company

Loxone is a complete automation system with intuitive control – suitable for smart homes, commercial premises and custom applications. Loxone is a fully-scalable solution allowing for the creation of automation in single-point applications, smart homes, MDUs, hotels, offices, as well as other commercial and industrial applications.


Contact info

4.1

Great

TrustScore 4 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(109)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loxone is amazing….

Loxone is amazing and Niko has a thorough knowledge of the products and software.

All the staff are really friendly and helpful, and the lunches were the icing on the cake.

March 17, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Rob,
Thank you for taking the time to leave us a review.
We are glad to hear that you enjoyed the recent training and we look forward to working with you.

Rated 5 out of 5 stars

Excellent Update Training

The training course was excellent and well organised. I really enjoyed it. Great facilities and the training was delivered at a good pace. Thanks very much to Niko for being such a great instructor.

February 27, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Oliver,
Thank you for taking the time to leave us a Trustpilot review.
We are glad to hear you had a great time on our Expert Training.
I will be sure to pass your review onto Niko.
We look forward to our continued working relationship. Look forward to hopefully seeing you back at our showroom and training facility soon.

Rated 5 out of 5 stars

Loxone 4 Day

I attended a 4 day course at the Loxone office in Reading in February 25. All I can say is WOW..I was blown away by the Loxone System. Over the years I've had to deal with various systems and specialist subcontractors who can't provide the seamless integration Loxone provides. The course itself was so well presented by Niko and the daily interaction with all the staff was fantastic..really felt part of a team there. If you're thinking of doing the course..do it..Delighted I attended

February 17, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Seamus,
Thank you for taking the time to review us and for your feedback and recommendation on our Installer Foundation Training course.
We are glad to hear that you like our systems functionality and had a great time at training. I will pass on your feedback to Niko and the team.

Rated 5 out of 5 stars

I am writing to express my sincere…

I am writing to express my sincere gratitude for the valuable Foundation Loxone Training Course, that I recently completed at Loxone Uk Theale Office. The course provided me with Most useful and helpful Loxone Control, practical skills in configuring a strong foundation in Loxone Training Course.
I especially want to acknowledge the exceptional guidance and support of my instructor, Nikolay He was highly knowledgeable, patient, and engaging, created a supportive and encouraging learning environment, made complex concepts easy to understand. He consistently went above and beyond to ensure my understanding and success.
This training has significantly enhanced my professional development, personal growth, career prospects. I am confident that the skills and knowledge I gained will be invaluable as I pursue my career in Control and automation, contribute to my current role.
Thank you again for this enriching experience.

January 24, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Behrad,

Thank you for taking the time to write this review.

It was great to have you on our Foundation Training Course last week. We are glad to hear that you found the course really useful and we are sure it will provide a strong foundation to your future Loxone projects.

I will pass on your kind words to Nikolay. He sure is an exceptional member of our team.

We look forward to our future business partnership. Talk soon.

Rated 5 out of 5 stars

Incredible product

Incredible product. Foundation Training was excellent. Couldn’t be more excited about working in partnership Loxone delivering Smart Buildings

January 23, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Jon,
Thank you for your review.
We are glad you enjoyed Foundation Training and we look forward to working together in supporting you on many future projects.

Rated 5 out of 5 stars

Automation at its finest

Attended a course at the Reading office for certification on the system.
Great people, great place and a real in depth course.
Product is next level

January 23, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Vince,
We are glad to hear how happy you are with the Loxone system, our Foundation Training course and the team who will be here to support you on all of your future Loxone projects.
Look forward to working together.

Rated 5 out of 5 stars

Amazing people and System

Great trading !
Excellent and Faultless System!
Amazing and Helpful Trainer (Nico)
Can’t wait to work with them

Thanks guys

January 23, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Luke,
Thank you for your review - I will share it with the team.
We are looking forward to working with you too.
Here is to many future projects.

Rated 5 out of 5 stars

Great course and material

Great course and material. Very friendly and helpful trainers and staff.

January 23, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Ben,
Thank you for taking the time to review us.
We are glad to hear about how you found our training course and experience at Loxone in the UK.
We look forward to working with you.

Rated 5 out of 5 stars

Excellent advanced training course…

Excellent advanced training course content and presentation.

September 27, 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi David,
We are glad to hear you enjoyed our Expert Training last week and we look forward to our continued business partnership.

Rated 1 out of 5 stars

**Disappointing Performance and…

**Disappointing Performance and Unjustifiable Costs**

I’ve been using the Loxone system for a while now, and frankly, it has been more frustrating than helpful. The biggest issue is how **slow the system connect to the server** to commands. Every time you open the app, whether it’s for turning on the lights, opening a gate, adjusting the thermostat, or even controlling the blinds, there’s often a noticeable delay. It’s not uncommon to find myself waiting several seconds, sometimes up to a minute, for the system to respond. This might not sound like much, but when you’re used to other smart home systems that are nearly instantaneous, it feels like you’ve stepped back in time.

This lack of reliability makes the whole experience frustrating—especially when I just want things to work smoothly, as you would expect from a high-end smart home system.

On top of that, the system is unnecessarily **complicated to set up and modify**. Unless you stick with the same subcontractor who installed it, good luck making any changes. If you decide to switch providers or update the system, you’re going to face **extreme costs**. The way Loxone locks you into working with specific subcontractors is a major financial burden. The system is expensive enough on its own, but the moment you try to change anything or hire someone else to handle updates or repairs, the prices skyrocket. It feels like they’ve built a system that traps you into their ecosystem with no flexibility.

To make matters worse, Loxone doesn’t offer much in terms of intuitive support or easy self-management for users. Every tweak or adjustment has to go through their network of installers, making what should be a smart, convenient home system a constant source of **inconvenience**.

For the price you pay, both initially and in ongoing support costs, this system should perform flawlessly. Instead, it’s sluggish, over-complicated, and incredibly **expensive to maintain** if you ever want to change or upgrade anything. There are better, more responsive, and more user-friendly systems available at a fraction of the cost. Save yourself the headache and avoid Loxone.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Unparalleled reliability and seamless Smart Home Integration

I can't say enough about the exceptional experience I've had with Loxone! As someone deeply involved in smart home technology, I've worked with various systems, but Loxone truly stands out. Their smart home solutions seamlessly blend cutting-edge technology with user-friendly interfaces, making it easy for both tech-savvy and non-tech-savvy users to enjoy a fully integrated smart home experience.

From installation to daily use, Loxone’s system has exceeded my expectations. The intuitive Miniserver and smart devices offer unparalleled control and customization, allowing for a truly personalized living environment. The automation features are incredibly smart and reliable, streamlining everything from lighting to heating and security with impressive efficiency.

Customer support has been top-notch, providing prompt and knowledgeable assistance whenever needed. It's clear that Loxone is committed to both innovation and customer satisfaction, which is reflected in their outstanding products and service.

If you’re considering a smart home system, I highly recommend Loxone for its exceptional performance, ease of use, and stellar customer support. It’s a game-changer for creating a modern, connected home!

September 9, 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Bradlee,

Thank you for leaving us a review.

We're glad to hear about your great ongoing experience with Loxone and we look forward to continue working together.

Rated 5 out of 5 stars

Converted

Outstanding training and depth of knowledge from the trainers, products are also first class.

July 8, 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi there,
Thank you for your review.
We will pass the great feedback onto our team.

Rated 5 out of 5 stars

Demo room was amazing

Demo room was amazing. Definitely the future.

Will consider once I get my own home.

July 5, 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Petar,
Thank you for your review and the kind words.
We are glad to hear you enjoyed our demo space and digital experience tour.

Rated 5 out of 5 stars

Great training…

Great few days of expert training at Loxone UK hq, this kit never ceases to amaze me at what it can actually do, always something to learn and the training was well delivered, learnt loads and had a few laughs along the way

June 14, 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Rob,
Thank you for the review! We are glad to hear you have continually been impressed with what our building automation offering can do. We have passed on your kind words to the trainers.
We look forward to hearing about your first installs and seeing you hopefully again soon at our UK HQ.

Rated 5 out of 5 stars

Loxone install in large house in Glasgow Westend

We are a small electrical contractor that have installed our first Loxone system in a very large house in Glasgow Westend Area. This project was a 2 year install with the Loxone system controlling almost everything within the house from outside car chargers to music, lighting, heating, shading, gate access and so on. The system itself is very good and programming is quite in-depth for a project this size. Loxone's UK support in London have been a massive help to me as they can remotely take control of your laptop and check out your programming. I was like a rabbit in the headlamps at first with the programming but the London team where so patient and understanding with me. Believe me I must have made over 100 calls to these guys. If there is a smart home or office that you are looking for, I would highly recommend Loxone there system can control anything.
I would just like to say a big Thank You to Sarah, Theo, Niko & my new best friend Brandon who I have spoken too the most, These guy's are the best UK support team you will ever meet. Massive asset to the Loxone family.

May 16, 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Richard,
Thank you for taking the time to write a review!
We at Loxone strive to continually provide the best service in industry. Being there to support our installation Partners at every stage of their growth with Loxone.
We have passed on your kind words to the UK support team and we look forward to continue working with you on future projects.

Rated 5 out of 5 stars

Loxone as a manufacturer is reliable…

Loxone as a manufacturer is reliable and offers a huge variety of options for a smart home. I both live with the system and install it and I and all my family love it (and several family members now have it too).

The industry is relatively new, and many sole traders with no prior experience of control systems are jumping into the market. Do your research, ask questions, and get a feel for the person doing the work, just like with any other service.

You can absolutely end up with a beautiful system that works for you and your family, is reliable, and easy to maintain.

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Spam emails

They send spam emails without me having ever subscribed to them. I hadn't even heard about Loxone before receiving these emails.
The unsubscribe link in the emails has no effect.

October 26, 2023
Unprompted review
Rated 2 out of 5 stars

I must say not a very good system

I must say not a very good system. I regret putting it in my house, very unreliable and very difficult to use. Wish I used Control4 or something with a better track record

July 22, 2023
Unprompted review

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