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LPD Doors Reviews 

1,161
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery drivers for their exceptional helpfulness, politeness, and willingness to go above and beyond, often assisting with heavy items and difficult locations. Many people appreciate the smooth ordering process, timely deliveries, and excellent communication regarding delivery schedules and updates. Reviewers also highlight the effective problem resolution and overall great service, noting that issues are handled efficiently. However, some customers also noted issues with delivery drivers being unhelpful or rude, and in some cases, deliveries were attempted without warning or at inconvenient times. Additionally, a few people experienced product defects or damage upon arrival, such as cracks, unreplaceable glass, or damaged corners.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and efficient deliveries,... See more

Staff

Customers consistently note positive experiences with staff, particularly praising delivery drivers for their... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the... See more

Service

Reviewers mention positive feedback about service, highlighting excellent and efficient assistance from... See more

Order

Customers generally express satisfaction with the ordering process, often describing it as easy and slick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My delivery was not on the map. The link showed me that I would be third out of three on the docket to be dropped off. Anticipating the obvious problems my location may cause, and because t... See more

Company replied

Rated 5 out of 5 stars

Very satisfied with my door purchase. Initially uncertain about online system but unable to purchase locally so ordered from LPD Doors. Very simple to order and pay and door delivered three days lat... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I work at a merchant and regularly order LPD doors for my clients. The quality is consistently very good, with very few issues. On the rare occasion a problem does arise, it’s dealt with quick... See more

Company replied

Rated 5 out of 5 stars

Daz the driver & delivery man was an absolute star in bringing my bed up to the 4th floor as I couldn't have done it without him. I had paid the bed company extra for this service but they charge you... See more

Company replied


Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Door Warehouse
  5. Interior Designer
  6. Interior Door

Written by the company

With over 40 years of experience, LPD is the UK’s unrivalled leader in sourcing and supplying doors for the domestic market. Still very much a family business, our aim has always been to set the standard in high quality, cutting edge door design in the UK. We strive to maintain our premium, modern and traditional ranges, ensuring we really do have something for everyone. With an ever-expanding customer service team and in house delivery fleet, our commitment to our customers remains as solid as ever. LPD are currently distributing circa 1,000,000 units per annum. We offer an ethical supply chain, meeting all FSC® and PEFC™ requirements. You really can expect more than just the door.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,161)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Guys turned up on time and helpful

Guys turned up on time and helpful

January 8, 2026
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Keith,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Delivered on time rang before delivery…

Delivered on time rang before delivery put door inside the house driver was polite and helpful
Thank you

January 5, 2026
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Edwin,

Thank you for your great review and comments, please do keep us in mind for any future projects.

Thank you
LPD Doors

Rated 5 out of 5 stars

Great doors

Came a day early, took away a door that was wrongly ordered. Very helpful delivery driver

December 22, 2025
Unprompted review
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Reply from LPD Doors

Good morning Chris,

Thank you for your great review and comments, please do keep us in mind for any future projects.

Thank you
LPD Doors

Rated 3 out of 5 stars

Thumbs down

Deliver delayed, no tracking option available, everything was managed via phone with customer service, like 1998. In the end the items came after days of waiting and now we are struggling to return them - again via phone - as we had to use local alternatives. First time using LPD Doors, probably the last. I hope they improve their processes.

December 17, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Bogdan,

Thank you for your feedback, please accept my apologies for the delayed response following the festive period.

Your comments will be distribute throughout the business for review.

Please take care.

LPD Doors

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt, and I'm very satisfied with the color of the exterior door. I would order again if needed.

December 16, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you so much for taking the time to leave your review. We really appreciate your feedback.

Have a lovely day 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

The doors are exceptional quality for…

The doors are exceptional quality for the price I paid. Exactly same door 255. Or more. Well done for looking after people on budget. Love the colour it’s not fully grey it has a grain of beige in it. Love it

December 11, 2025
Unprompted review
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Reply from LPD Doors

Good morning,

Thank you for your great review and comments, please do keep us in mind for any future projects.

Thank you
LPD Doors

Rated 2 out of 5 stars

Two double glass doors delivered only…

Two double glass doors delivered only one delivery driver so had to help unload and lift into house, I’m 5ft3!

December 9, 2025
Unprompted review
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Reply from LPD Doors

Good morning,

Please accept my apologies you chosen retailer had not updated you relating to offer a kerb side delivery only, as per our policy. I will feed your comments however back through our business as we appreciate the feedback.

Kind regards
Jeanette Pace

Rated 5 out of 5 stars

What great service!

What great service!
From placing my order, payment and receipt and kept in the loop re delivery.
Delivery driver totally charming, arrived ahead of schedule
Will definitely use your company again.
Many thanks!

December 10, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Susan,

Thank you so much for taking the time to leave your review. We really appreciate your feedback.

Have a lovely day 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Great doors

Great doors
Can’t fault delivery all went as planned thank you

December 9, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Morning Colin,

Thank you so much for taking the time to leave your review. We really appreciate your feedback.

Have a lovely day 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Excellent service.

The courier arrived when expected and carried a very heavy door into the house for me, he was very pleasant and friendly, I would recommend this courier company.

December 5, 2025
Unprompted review
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Reply from LPD Doors

Good morning Michel,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 1 out of 5 stars

Delivered out of timescale and bad phone experience

Delivery driver showed up almost 3 hours before the previously confirmed delivery window without any warning. As I was not home for the delivery he decided try and carry out the kerbside delivery of 10 heavy doors for my wife to deal with when she was carrying our 8 week old child. The delivery driver eventually carried the doors into the property upon a lot of persuasion. When I phoned the company to complain about this I was met with patronising comments from the supervisor such as “I don’t know about you but I would rather my delivery came early” showing absolutely no understanding or sympathy of the situation.

Given the choice I would never deal with this company again.

December 3, 2025
Unprompted review
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Reply from LPD Doors

Good morning,

Please accept my apologies for the late reply.

Thank you for your feedback and comments,

You will note I have requested a little more information to help us review further, in the meantime these will be forwarded onto the transport team for reference.

Thank you
LPD Doors

Rated 5 out of 5 stars

Excellent service and very helpful and…

Excellent service and very helpful and polite delivery driver

December 2, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 3 out of 5 stars

Non-repairable folding doors

Our folding patio doors from LPD Doors served us well from 2012 until 2025 when they needed repainting. Unfortunately the decorator broke the glass in one of the doors. We then discovered that the doors are manufactured in such a way that the glass cannot be replaced. There is no beading like a normal window. LPD will not replace the door because it's a discontinued line. So it's necessary to get a bespoke door made by a joiner or replace the whole doorset. So bear in mind, these folding doors may be cheap, but if the glass ever breaks, you will pay the price again.

December 2, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Jules,

Thank you for your feedback, I am sorry we have been unable to meet your expectations in this instance.

Thank you
LPD Doors

Rated 5 out of 5 stars

All very efficient

All very efficient

December 1, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Rated 5 out of 5 stars

Excellent products

Excellent products
Exactly as described
Delivered on time
The van was ahead of the tracking app but not a problem
Good communication
Cannot fault door giant or the manufacturer/Delivery LPD
many thanks

November 27, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊.

Rated 5 out of 5 stars

I haven't unwrapped the doors but they…

I haven't unwrapped the doors but they look nice. They were delivered on time by a very helpful guy.

November 27, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Jo,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day 😊

Rated 5 out of 5 stars

Very satisfied with my door purchase

Very satisfied with my door purchase. Initially uncertain about online system but unable to purchase locally so ordered from LPD Doors. Very simple to order and pay and door delivered three days later. The door is good quality and the delivery driver couldn’t have been more helpful. Thoroughly recommend this company. Thank you.

November 21, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning,

Please accept my sincerest of apologies for the delayed response, thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day 😊

Rated 5 out of 5 stars

Oak doors

Very satisfied with service, delivered on time, doors are excellent quality, thank you.

November 14, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Ken,

Thank you so much for taking the time to leave your feedback. We really appreciate your 5* review.

Have a lovely day and please do think of us again for your next project 😊

Kind regards
LPD Doors

Rated 5 out of 5 stars

Fantastic doors and delivery service

The communication was excellent, the driver phoned to say he was going to be just over an hour earlier than expected and wanted to make sure I was in. The driver was polite, and very helpful and an absolute credit to LPD.

November 20, 2025
Unprompted review
LPD Doors logo

Reply from LPD Doors

Good morning Mr Thomas,

Thank you for your lovely review, I will make sure your driver is aware of your feedback.

Hopefully you will think of us again for your next project.

Take care
LPD Doors

Rated 1 out of 5 stars

Disappointed

Ordered 12 Farley white primed doors through direct doors express, ten 30 inch width and two 27 inch width. Unfortunately the doors were supplied by lpd doors who sent doors by two different manufacturers and so the paintwork finish is completely different. The 30 inch doors are primed as expected the 27 inch doors have a high gloss sheen to them and looks like it won't paint or adhere. When we asked lpd doors to supply the doors we ordered we were advised to give the doors a good sand and the finish would be the same. If I wanted two different finished doors I would have ordered two different finished doors.

November 19, 2025
Unprompted review

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