LSBud is very good. But the service is limited by the charging policies of the providers on there. UK Power Networks have been charging customers £50 for plans despite their website saying plans are f... See more
Company replied
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See what reviewers are saying
I cannot praise the services of Katie, User Support Specialist at Nuneaton, more highly. She was extremely helpful, friendly and very understanding whilst taking the time to patiently talk through the... See more
Company replied
I fused LSBud for the 1st time today. I'm not good with computers so phoned for support. Sam on their helpline was absolutely fantastic, patient and clear, and guided me through the system. I found o... See more
Company replied
Have used lsbud twice now and the service is excellent. You're quickly provided with an email containing printable PDFs showing gas and electricity utilities and their locations in the area of int... See more
Company replied
Company details
Information provided by various external sources
LinesearchbeforeUdig is a free to use internet based, search enquiry system available 24/7, which any 3rd party company or private individual may use to make asset enquiries online whilst planning or before commencing works.
Contact info
4 Barling Way, CV10 7RH, Nuneaton, United Kingdom
- 08454377365
- enquiries@lsbud.co.uk
- www.lsbud.co.uk
4.2
Great
73 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LinesearchbeforeUdig
Hi Stuart,
We really appreciate your 5* review and we will continue to provide a quick and efficient service.
All the best,
The LSBUD Team
so easy and quick
March 11, 2024
Unprompted review
Reply from LinesearchbeforeUdig
Hi John,
Thanks very much for your 5* review! We really appreciate it.
All the best,
The LSBUD Team
Helpful live chat/support team
Had an issue relating to login details, spoke to Mel through the livechat function who was very friendly and resolved the problem quickly
March 4, 2024
Unprompted review
Reply from LinesearchbeforeUdig
Hi Matthew,
Really pleased we were able to help you as quickly as we could. Thank you very much for your 5* review!
All the best,
The LSBUD Team
FANTASTIC CUSTOMER SERVICE FROM MELANIE!
Melanie has been a superstar today and quite literally taken all my stress away this morning I could not log in they had a little glitch over the weekend. I rang and within minutes she had me back on (and I have a ton of work to be doing so was really stressed!!) WELL DONE MELANIE Thank you Your customer service was EXCELLENT!
March 4, 2024
Unprompted review
Reply from LinesearchbeforeUdig
Hi Lisa,
Thank you very much for your kind words! We will be passing on your review to Mel which I'm sure she will love to read! Really appreciate the 5* review!
All the best,
The LSBUD Team
The service was incomplete.
The service was easy to use, fast and efficient.
The records were incomplete. Records were provided for utility companies with no assets in the area, but no records for companies with assets in the area.
Interesting, but fundamentally useless.
It seems impossible to submit feedback without signing up to something...
Update sent to LSBUD on 5th March 2024. No change to rating.
March 1, 2024
Unprompted review
Reply from LinesearchbeforeUdig
Hi David,
Thank you for your review, after emailing you back on 7th March, we hoped that you could reconsider your 3* review but understand if this is still your opinion.
In our email we mention that "Unfortunately, not all asset owners are members of LSBUD and therefore we are unable to provide responses regarding all assets free of charge." and that any companies that aren't members of LSBUD are highlighted in blue with contact details.
We recently upgraded our services to provide a new optional paid service called the "Top Up Service", whereby you can obtain a free no obligation quote from us to gather all asset information for your search area which will provide you with asset plans from all of the non LSBUD companies.
We apologise for any misunderstandings that may have resulted from your initial enquiry and we hope our email to you helps you understand more about our service.
All the best,
The LSBUD Team
Fantastic service- efficient and…
Fantastic service- efficient and friendly. Would highly recommend
February 28, 2024
Unprompted review
Reply from LinesearchbeforeUdig
Hi Kelly,
Thanks so much for your 5* review and kind words! We really do appreciate it.
All the best,
The LSBUD Team
Reply from LinesearchbeforeUdig
Hi Jamie,
We are really sorry that you felt a 1 star review was necessary. Please could you let us have some more information so we can look into this for you?
Please provide us with your LSBUD refence number for the search and the Utility Company you were trying to get hold of along with contact details so we can get in touch.
All the best,
The LSBUD Team.
Brilliant service
December 19, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi Im,
Thank you for your 5 star review, we really appreciate it!
All the best,
The LSBUD Team
Excellent service
October 5, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi Jordan,
Thank you for your 5 star review, we really appreciate it!
All the best,
The LSBUD Team
Live Chat
Linesearch has always been a speedy company to work with however today when I need some guidance and support the live chat function was amazing and exceeded all previous opinions and expectations. I spoke to a lovely customer Service agent called Mel who sorted out my query so quickly and efficiently. The new update is amazing and I couldn't recommend it enough.
September 21, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi Sam,
Thank you very much for your 5* review and for using our service! We will be sure to pass on your kind words to Mel. We really appreciate it!
All the best,
The LSBUD Team.
Rapid informative response
So easy and so quick to get information. Literally minutes for plans to start arriving. Fantastic easy to use service. Safer working and contacts to hand.
September 5, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi Clare,
We really appreciate your 5* review! Thank you so much for using our service.
All the best,
The LSBUD Team.
I’m very disappointed with the service…
I’m very disappointed with the service provided by and the design of the website. There’s no obvious explanation of how or even that you have to expand the search beyond the centre of a postcode to include the location I require info about.
Although obvious once you have made an enquiry and received a map of the centre of the postcode which excludes the property I’m considering buying, and so is of exactly no value to me.
I’m looking for information about UKPN’s cables in the vicinity of plot I'm considering buying so that I can understand if there are assets on/under/over the plot. Or whether there are cables in the vicinity of the access to the property that we will need to be aware of if we do any work in the area.
The website as a search tool is poorly designed – probably OK if you’re used to it’s clunky design but otherwise, to a novice, completely non-user friendly and very frustrating.
August 15, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi Ian,
Thanks for your review - we are very sorry to hear that you experienced difficulties using our website and navigating the search enquiry portal.
When you first arrive at the drawing tool part of the enquiry, you have the option to 'show instructions' at the top of the screen. By clicking this, the following message appears:
"A circle has been drawn from the centre of your search, if this covers your site you can continue.
Alternatively, you can redraw your site using the drawing tools.
Please ensure that the search area covers the full extent of the required site including all roads, access routes, fenced areas etc."
Also, when you go to expand your created area, the following message follows your mouse around the screen, "Drag handles or markers to edit features".
The search tool is very clear on where to go and what to do when following the instructions given. Furthermore, we have a video on the support menu of our website, talking about ‘How to submit an enquiry” which can be found here (please copy and paste the link if you can't click): https://lsbud.co.uk/linesearchbeforeudig-support/
If you experience any more problems in the future, please give us a call and we would be more than happy to talk you through how to submit your enquiry.
All the best,
The LSBUD Team.
Superb service
Superb service, rapid replies and such a valuable asset.
August 3, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi Jim,
Thanks for your 5* review - we really do appreciate it.
All the best,
The LSBUD Team.
LSBUD for training
The process was straight forward and easy, in addition to receiving the information promptly.
Regards
June 7, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi Edward,
Many thanks for your 5* review, it's appreciated here at LSBUD.
All the best,
The LSBUD Team.
This is an amazing service
This is an amazing service. I was emailed within minutes of submitting a request showing where the electricity runs to my house which we needed to know prior to digging the driveway. And it was free!
June 6, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi Louise,
Many thanks for your 5* review, it's appreciated here at LSBUD.
All the best,
The LSBUD Team.
Fantastic service
Fantastic service, great response times, although some do not subscribe to the service, the plans provided are generally clear and concise giving added comfort when planning works. A collaborative approach to safety on the networks, for the benefit of everyone.
May 26, 2023
Unprompted review
Reply from LinesearchbeforeUdig
Hi James,
Many thanks for your review, it's greatly appreciated here. Our aim is get as many companies as possible to join our service which would make it easier for users to obtain information as quickly and easily as possible.
Kind regards,
The LSBUD Team
This is a great service and easy to use…
This is a great service and easy to use Thankyou
December 19, 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi John,
Thank you for your kind words.
All the best,
The LSBUD Team.
Essential and useful service
Have used lsbud twice now and the service is excellent. You're quickly provided with an email containing printable PDFs showing gas and electricity utilities and their locations in the area of interest, as well as essential contact and safety information too.
Not just recommended, but essential that the service is used before work commences.
If only Southern Water could also be on it too it would be perfect!
August 12, 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi Jay,
Thank you for your review. Very much appreciated here.
We will continue to try and convince the water companies to join our service.
All the best,
The LSBUD Team.
LSBUD - room for improvement
LSBUD provides the services information we require for a couple of the utilities in our area, unfortunately given the nature of our work in local government the process required to apply for the information is overcomplicated with many required fields not relevant - we hardly ever have a forthcoming job with start dates or site contacts so have to make something up. Also the email format that results are received in could be improved - identical subject headings from different services cause issues when saving/forwarding the information. A reference to which utility company in the subject heading to distinguish between them would be good.
August 11, 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi B Dark,
Thank you for the helpful feedback.
We collect as much useful information as we can during the search process as this enables our Members to risk assess planned works which affect their assets. We completely understand that not all of the information is available prior to every search so ask only that you complete each field to the best of your knowledge at the time.
We will review your useful feedback on the email subject headings internally and make improvements where possible.
We very much appreciate you using LSBUD and providing these constructive comments.
All the best,
The LSBUD Team
Exceptionally well-designed web facility!
An incredibly simple (and free!) way to get information about underground gas pipes and electricity cables. It's unfortunate that the system doesn't embrace water pipes at my location too but the system itself is extremely intuitive, even for a private individual (rather than for a contractor planning works). Hopefully I'll now be able to insert an earthing rod for my amateur radio transceiver without piercing any pipes or cables!
June 20, 2022
Unprompted review
Reply from LinesearchbeforeUdig
Hi Chris,
Thank you for your 5* review which is appreciated at LSBUD, the aim is ultimately to get as many companies on board as possible to make it a one-stop shop for users - hopefully more water companies to come!
All the best,
The LSBUD Team.
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