LSH Auto UK Reviews 

3,687
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptionally helpful, friendly, and professional staff who make the entire car-buying journey feel effortless and smooth. Many buyers genuinely appreciate when knowledgeable team members take extra time to thoroughly explain vehicle features, guide them through available optional extras, and answer all questions patiently. However, some reviewers were not happy with the prolonged waiting times and disorganized scheduling issues experienced during routine service appointments. Consumers also noted frustrating communication gaps, unhelpful responses, and a general lack of support when trying to resolve ongoing vehicle complaints or problems.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable representatives who... See more

Service

Reviewers mention ambiguous feedback about service, with many highlighting exceptional experiences during... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with overall vehicle... See more

User experience

People report positive experiences with user experience, highlighting how seamless and effortless the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Onkar & Rachel at Bromford lane were just amazing. Really attentive, helpful and friendly. Dealerships can sometimes feel intimidating but they really put me at ease and spent a lot of time with... See more

Rated 5 out of 5 stars

Excellent service provided by Manny Touched based at all times & built Excellent rapor with me On the day of collection picked me up from home & gave me the best service I could ever ask for & ex... See more

Rated 5 out of 5 stars

We bought our first Mercedes from LSH Birmingham, and for us the young man who dealt with us was very professional and efficient (Vitaliy) it was a very pleasurable experience. would definitely go ba... See more

Rated 5 out of 5 stars

From start to finish the entire process was seamlessly effortless and efficient. No stress from walking into the showroom to driving away a new car a week later. It was like a wonderful dream!


Company details

  1. Car Dealer

Information provided by various external sources

Welcome to LSH Auto, your premier Mercedes-Benz dealer in Birmingham & Manchester. Browse online & pay us a visit for new & approved used Mercedes-Benz, skilled servicing & more!


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(3,687)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A200 AMG Exec line

Purchased my 1st A200 AMG Exec line, great service from start to finish, back new tyre replaced, full tank of petrol, cleaned and valeted, Jaz S (LSH Auto, Erdington) was a great Sales Executive, thankyou for making this a great experience for me.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Chee the sales person sat me down and…

Chee the sales person sat me down and went through everything it was a delight from start to finish no hic cups and the handover was really smooth even Joseph shown me all the new techno very helpful and Rebeca the sales manager cane over to see if everything was ok very helpful.. so overall well done Mercedes of Whitefield 👍

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Manna was very professional and he looked after me. He was very friendly and definitely recommend this dealership to anyone who is looking for a car.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Car was booking in for rear subframe

Car was booked in for rear subframe, common fault on this car, although there is a 20 year Warranty on this, the best they could offer was 50% towards the bill of over 3 and half grand, so bit the bullet and booked it in for today 2nd July, I happened to call up about another query then to be told they dont even have the part in, and they will be on back order, complete waste of time for me and my dad who has drove me back of forth to the garage in Tamworth, very disappointed with the service and left feeling annoyed and wondering why I ever bought a mercedes in the first place, there communication is very poor and the lady on front desk made me feel like a second class citizen, over all gutted, and still have to go back to get the work done at some point.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

From start to finish, Fran in Tamworth was absolutely amazing. Friendly, professional, patient and explained every single step clearly, he answered all my questions and made buying my car really easy and stress‑free.

It was such a great experience thanks to them.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

First class from LSH Mercedes…

First class from LSH Mercedes Birmingham from the first telephone enquiry. Jay was proffesional, friendly and extremely helpful during the whole proccess. Would definately reccomend this dealer.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

Jay was amazing - after a bad experience buying my previous car, I was a little nervous. As I wasn't seeing the car until collection, so Jay shared videos/photos and answered endless questions. He collected my Dad from the train station and everything was seamless.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

From first walking into BYD from the… service was excellent

From first walking into BYD from the moment I picked the car up the customer service was flawless. Iftakar was excellent, explained everything so well, answered any questions that I had, even ones I thought was silly. I had been to a few car show rooms before going to BYD and the experience was just not the same, at BYD I felt very welcomed, I can not recommend them enough, it was the welcoming of the staff and Iftakar that made me stay with them. Thank you all.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and speed of service delivery

Easy and speed of service delivery, Kyle and the manager was so helpful, I got my deal in few hours, Kyle calmly explained the cars technology usability, it was a memorable day, I will sincerely recommend.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Ines car purchase

I have bought many cars from LSH Auto over the years and they have consistently made the experience very satisfying. This latest purchase experience has been exceptional. They took the trouble to ask me what I really wanted from my next car and then suggested a car that is totally what I wanted. At all times they were very friendly, helpful and totally professional.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Staff Mention

Steph was amazing, would definitely recommend buying a car from Mercedes Birmingham.

June 27, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look