Lubricant Supplies Reviews 

120
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, the smooth online ordering process, and the consistently professional communication provided by the helpful team. Consumers note that all ordered items arrive securely packaged, match descriptions perfectly, and offer fantastic overall value for money across the board. However, some reviewers were not happy with the delivery experiences, mentioning unexpectedly long lead times, false promises, and severely delayed shipments. People also highlighted occasional frustrations regarding unexpectedly changed delivery dates, rigid scheduling, and minor difficulties with external third party couriers handling their valuable parcels.

What people talk about most

Delivery service

People report positive experiences with delivery_service, consistently praising the fast shipping times, good... See more

Product

Customers consistently note positive experiences with product, highlighting great quality and items that... See more

Service

Clients share positive opinions on service, highlighting quick delivery and excellent support. Reviewers... See more

Price

Reviewers highlight positive aspects of price, consistently mentioning great and fair prices alongside prompt... See more

Order

Customers had positive experiences with order, highlighting smooth and straightforward processes. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Lubricant Supplies! The ordering process was straightforward, delivery was fast, and the products were exactly as described. Great communication throughout and high-quality lubr... See more

Company replied

Rated 5 out of 5 stars

Professional service and great communication. My order was misplaced by a third party courier. Lubricant Supplies kept me up to date whilst they investigated the issue and sent a replacement order whi... See more

Company replied

Rated 5 out of 5 stars

Ordered three 390g tubes of grease. Two of them turned up very quickly (and well packed). Contacted them about the third. Profuse apologies. It arrived next day. They made a mistake and put it right... See more

Company replied

Rated 5 out of 5 stars

Easy to use for ordering. Also, as I have now ordered on several occasions, the company rang and offered a business account to make future orders even easier. Very pleased with the service. Goods alw... See more

Company replied


Company details

  1. Oil Wholesaler
  2. Cleaning Products Supplier
  3. Industrial Equipment Supplier
  4. Janitorial Equipment Supplier
  5. Safety and Work Wear Store
  6. Tool Wholesaler

About Lubricant Supplies

Written by the company


An Essential Distributor

We are Lubricant Supplies, a specialist distributor for quality branded lubricants, grease, chemicals, adhesives associated with engineering essentials to all sectors of industry throughout the UK. We recognise the importance of supplying these products directly to our valued customers correctly, quickly and competitively thus maintaining their continuous services and production.

Supply Partners

Here at Lubricant Supplies, we source & supply a wide range of lubricant products for various customer needs. Leading brands such as Shell, HMT, Mobil, Castrol, Texaco, Total, Q8, Rocol, Fuchs, Molykote, Kluber, Loctite, Ambersil and many more. Partnering with top international lubricant brands and technology providers to ensure we are at the very cutting-edge of lubricant supply.

Not Just Lubricants

Though we are specialist in the lubrication field, we also offer a full range of maintenance tools as well as PPE and safety equipment. This is backed by strong ties with leading manufacturers, like Beta, Portwest, Facom, Loctite, Pulsar, Bolle plus many more. Pair this with our unrivalled professional advice and support, means less downtime and continued production for your company.


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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(120)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived on time and exactly as…

Arrived on time and exactly as described and good quality.

November 19, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Hi Andrew,
Thank you so much for your positive review!
Kind regards,
Lubricant Supplies.

Rated 5 out of 5 stars

Excellent service from Lubricant…

Excellent service from Lubricant Supplies! The ordering process was straightforward, delivery was fast, and the products were exactly as described. Great communication throughout and high-quality lubricants at a fair price. Very satisfied with the purchase and will definitely use them again.

November 14, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Hello,
Thank you so much for your positive review! We are so grateful for your custom and we will always try to keep up our service and communication for our customers!
Kind regards,
Lubricant Supplies.

Rated 4 out of 5 stars

seems ok

Despite the lack in communications, I finally got my item.

November 10, 2025
Unprompted review
Lubricant Supplies logo

Reply from Lubricant Supplies

Hello Maksim,

The delivery of your item was attempted by Royal mail on 06/11/2025 with a record of No Answer. This was then attempted the next day on 07/11/2025 by Royal Mail again with No Answer. This has then been available for redelivery or collection since 07/11/2025. You have requested a re-delivery on the 13/11/2025 and then subsequently submitted a negative review which we feel is unfair.

We value all our customers and hope to provide the best service possible. Give us a call on 0121 389 4310 if you have any further issues.

Kind regards,
Lubricant Supplies.

Rated 5 out of 5 stars

Efficient service

Efficient service, excellent product. We ordered the food safe silicon grease for use on large syringe plungers.

October 22, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Thank you for your positive review, we are glad the product you ordered fulfilled your operational needs.
Kind regards,
Lubricant Supplies.

Rated 2 out of 5 stars

Happy with the Order, but Took Longer Than Expected

I placed and paid for a business order with Lubricant Supplies on 19th August and was promptly informed that there would be around a two-week wait for stock to arrive. I appreciated the honesty and understood that these things can happen.

After not hearing anything further, I called in late September for an update and was advised I’d receive a call back. Although I didn’t get that follow-up, my order did arrive on 20th October — around two months after placing it.

While the delay was longer than expected, the products were exactly as described and well-packaged, and communication was polite. It seems there may have been a mix-up in the ordering process, but everything was resolved in the end.

Overall, a good company to deal with — just a little room for improvement in communication and order tracking.

October 21, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Please accept our apologies for this issue, there was an error in our supply chain that caused the delay. We should have informed you of this directly, again apologies in this lapse from our team. If you have any other enquiries please contact us directly and we will be able to help

Rated 5 out of 5 stars

Made an understandable mistake but rectified it without delay.

Ordered three 390g tubes of grease. Two of them turned up very quickly (and well packed). Contacted them about the third. Profuse apologies. It arrived next day. They made a mistake and put it right without delay or question, which I’d say is one mark of a good & trustworthy company. Bravo.

The grease is great, too, and at a very good price.

September 14, 2025
Unprompted review
Lubricant Supplies logo

Reply from Lubricant Supplies

Hi Geraint,
Thank you for your positive review, again we apologize for the slight delay in the third, hopefully it does not deter you from using us again!
Kind regards,
Lubricant Supplies.

Rated 3 out of 5 stars

Failed to inform me that they did not…

Failed to inform me that they did not hold stock so after a week I called them on Friday , and was told the grease would be in on Monday and I would get it on Tuesday so I booked my car into a garage for Wednesday, I then phoned them and was told it had not been sent out,yet, I was then told I would get it on Wednesday at some time!! I ask for it to be sent on a AM delivery as the car was booked into a garage at 2pm, I was told that it would arrive when it arrives!!!. Not a happy customer.

September 3, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Hi Tony,

Please accept our sincere apologies for the service you received with your order. While it’s not an excuse, we were short-staffed because several team members in our warehouse were unwell, which we believe caused a delay with your order.

We hope this won’t put you off using us again.

Best regards,
Lubricant Supplies

Rated 5 out of 5 stars

Fast delivery

Prompt delivery, excellent Vac pump oil.

September 2, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Hi Steve,
Thank you for your positive review!
Kind regards,
Lubricant Supplies.

Rated 2 out of 5 stars

Super glue remover did not work

Selling a product it claimed would remove super glue, which didn't and adding high postage fees

September 2, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Hello Sue,
We are sorry to hear that the product you ordered did not provide a solution. If you could contact us and provide details about the issue and application, we can talk to Henkel (manufacturer) directly to acquire additional information in why this isn't successful.

All postage fees are displayed at checkout, no additional fees are ever applied to an order. If you would like to give us a call, please phone 0121 389 4310.

Kind regards,
Lubricant Supplies.

Rated 5 out of 5 stars

The go to oil and associated products supplier

Great product selection , all the premier brands, easy to use website coupled with exceptional picking and delivery times,what’s not to like.

August 28, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Hi John,
Thank you so much for your kind words and positive review. We are glad to be of service to yourself.
Kind regards,
Lubricant Supplies.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good price

August 12, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Hi Caroline,
Thank you so much for your positive review!
Kind regards,
Lubricant Supplies.

Rated 5 out of 5 stars

It's good to find a website that sells British made hammers that are made to last.

The sledgehammer that I was looking for was well advertised on Google and the transaction was easy. No problems with the order which was well packaged and arrived in very good time. All in all a very good company to deal with and I would certainly recommend them.

August 4, 2025
Lubricant Supplies logo

Reply from Lubricant Supplies

Hi Nick,
Thank you so much for your positive review! We were glad to provide the product you needed.
Kind regards,
Lubricant Supplies.

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