I’ve really been loving Lucky Orange. It’s so simple to navigate, and I can easily see exactly what visitors are doing on my website. The whole platform feels very user-friendly and not overwhelmin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Is there any app where I can get every detail—like when the customer came, at what time they visited—and the most interesting thing is that when a customer visits the website, however much time they s... See more
Company replied
Jordan did a great job in explaining the main features of the Lucky Orange App. His overview was very helpful. He was able to answer our questions thoroughly and pointed us in a good direction to help... See more
Company replied
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to foll... See more
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Company details
Written by the company
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions: Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions. Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track. Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales. All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Contact info
8665 W. 96th St Suite 100, 66212, Overland Park, United States
- 913-735-9032
- support@luckyorange.com
- www.luckyorange.com
4.7
Excellent
626 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m really impressed with your system…
I’m really impressed with your system and how you can track and view your customers interactions.
At times, I’m not able to see interactions due to the system not picking it up on time. Overall, it’s still working well, and it’s helping me to see where my customers are landing.
June 24, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Justin from Lucky Orange
Very helpful and full of important data.
Justin took the time to walk me through all of the features and I was able to learn quickly where to see the analytics I was hoping to find! I'm excited to share with my team how the heatmaps work by simply loading with Lucky Orange.
June 23, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Great app
This is an amazing app that I hope to keep using. Really interesting + detailed insights that are easy to analyze and the app is very user friendly. The support team is great too!
June 23, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Reply from Lucky Orange
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Not realised payment but my card is banned by bank - reason: suspicious payment attempts
I was a freemium user and when I tried to pay it didn't work. My bank banned my card because of suspicious payment attempts. I don't know what is happening but I have a problem with my card now.... Very bad experience for me.
Edit after support interaction:
I’ve changed my rating from 1 to 4 stars because the Lucky Orange team responded quickly and was very helpful in investigating the issue. Although we weren’t able to resolve the payment in the end, they genuinely tried to assist and helped me understand that the problem likely wasn’t on our side.
The reason this is not a full 5-star rating is simply because the experience started off quite negatively, which caused a lot of stress. However, I really appreciate the support team’s effort and professionalism.
June 10, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your feedback.
We have investigated the issue and a member of our team reached out on June 10th to arrange a call to resolve this for you. We can confirm that there were no suspicious payment attempts from our service to your bank account. We are confident that we can process the payment manually on our end to avoid any further complications. This will allow us to immediately reactivate your account and restore your tracking services.
If you could please respond to our most recent email to you, we can help troubleshoot any further issues and ensure everything is resolved to your satisfaction.
Regards - Bradley from Lucky Orange
Fantastic Tool for Website Insights!
We’ve recently started using Lucky Orange for our Boss B website, and although we’re still in the early stages, we’re really impressed with what we’ve seen so far! The heatmaps and session recordings have already given us valuable insights into how visitors are interacting with our site.
Even though we haven’t received extensive feedback yet, the potential for optimizing our website is clear. The interface is easy to navigate, and we’re excited about how the data will help us improve user experience and drive conversions as we move forward.
We’re particularly excited about the real-time visitor tracking and how it could help us refine our marketing and design strategies. We’re looking forward to exploring more features and seeing the long-term impact on our website’s performance.
Overall, Lucky Orange shows great promise, and we’re eager to dive deeper into its full potential.
June 5, 2025
Unprompted review
Reply from Lucky Orange
Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Unbelievable Tech Support
Unbelievable Tech Support. Couldn't ask for better. Fast and efficient.
June 3, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Fascinating to see the user experience
It's really insightful to be able to see how people are using your website & to be able to make changes based off that. Not only that as a service business it's really good to be notified when someone arrives on the website and you can see if they are interested and if they are going to enquire. I feel I had a few issues with not seeing some interactions & videos line up with people that did actually fill out my contact form and it seemed to not show how they fully interacted with the site but that could be a me issue more than the software.
May 19, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback of some of the interactions not being fully captured, could you send a few examples to support@luckyorange.com and we can definitely take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
I like how the app is extremely simple…
I like how the app is extremely simple to use yet so affective. I have tried multiple heatmap apps and they are by far the best one, no doubt! They have the lowest pricing system for its features to my knowledge and before you get started you even get a free trial so you can test it out without any commitments.
May 27, 2025
Unprompted review
Reply from Lucky Orange
These are words we love to hear! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking!
Cheers - Justin from Lucky Orange
Very prompt replies and helpful support.
May 28, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again, and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
This app is great
This app is great; it’s helping the team understand our customers’ behavior and how we can improve.
May 27, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
My experience with the support staff was excellent!
My experience with the support staff at Lucky Orange has be awesome. Jordan was extremely helpful and gave me as much information as I could consume during my complimentary onboarding session. He let me know that help is always available, and I appreciate having quality people to interact with.
I had used Lucky Orange years ago, and it's so much more of a powerful resource than it used to be. I look forward to using the tools provided in order to increase my conversions.
May 16, 2025
Unprompted review
Reply from Lucky Orange
These are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange
Justin was AWESEOME!
Justin was AWESEOME. He answered all of my questions and ensured I understood the "what" and "why" regarding specific tools available with Lucky Orange. I could not be happier with my demonstration and Justin. THANKS!
May 1, 2025
Unprompted review
Reply from Lucky Orange
These are words we love to hear! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Justin from Lucky Orange
Great team and company
Great team and company. Love their professionalism
April 30, 2025
Unprompted review
Reply from Lucky Orange
Thanks for taking the time to leave us a review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Fantastic
This is simply the best way to understand visitor behavior and how to optimize for conversions.
April 29, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Lucky Orange It is a very convenient…
Lucky Orange It is a very convenient and fun application. It provides information about website traffic very quickly. It helps me a lot to understand what is happening on my website and draw relevant conclusions from it.
April 23, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Thanks again, and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
So far it has been very useful for our…
So far it has been very useful for our team!
April 18, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Our team is just one email away!
Cheers - Justin from Lucky Orange
This app is really good to see how your…
This app is really good to see how your clients scroll trough your website. You can see better where your customers end the journey which makes it easier to see where you should do your improvements.
April 8, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
Actually a very decent app.
April 8, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking!
Cheers - Jordan from Lucky Orange
Jordan was very helpful
Jordan was very helpful, and I am really happy the issue was resolved in a short time.
April 7, 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
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