I’ve really been loving Lucky Orange. It’s so simple to navigate, and I can easily see exactly what visitors are doing on my website. The whole platform feels very user-friendly and not overwhelmin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Is there any app where I can get every detail—like when the customer came, at what time they visited—and the most interesting thing is that when a customer visits the website, however much time they s... See more
Company replied
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to foll... See more
Company replied
Jordan did a great job in explaining the main features of the Lucky Orange App. His overview was very helpful. He was able to answer our questions thoroughly and pointed us in a good direction to help... See more
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Company details
Written by the company
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions: Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions. Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track. Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales. All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Contact info
8665 W. 96th St Suite 100, 66212, Overland Park, United States
- 913-735-9032
- support@luckyorange.com
- www.luckyorange.com
4.7
Excellent
626 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a demo session with Jordan from…
I had a demo session with Jordan from Lucky Orange, and it was fantastic! He explained some key features that are incredibly useful for understanding customer behavior, like tracking cart activity, pre-built funnels, and events to help optimize the checkout process. Jordan was clear, knowledgeable, and made everything easy to follow. I left the session feeling much more confident about how to use Lucky Orange to improve my store.
I can already tell this tool will be especially helpful once I launch my store, as it allows me to pinpoint trouble areas by actually seeing how visitors navigate my site and where they might bounce off. Highly recommend connecting with Jordan if you’re considering Lucky Orange—it’s a game-changer!
December 2, 2024
Unprompted review
Reply from Lucky Orange
We're thrilled that we could impress you with our technology and onboarding. By observing how users interact with your site, you can implement effective optimization strategies that lead to increased conversions. Our onboarding is designed to help you get the most out of Lucky Orange. We can't wait to see how you continue to utilize Lucky Orange and grow your business. Thank you for your review and recommendation; we're here if you need anything!
Cheers - Jordan from Lucky Orange
Awesome customer support
Awesome customer support, they offered a free setup call that was very helpful!
November 26, 2024
Unprompted review
Reply from Lucky Orange
Thank you for leaving us a review, Shlomo! We love that we've been able to impress you with our technology, support, and onboarding. It's a great way to start your Lucky Orange journey on the right foot—by learning about our 20+ features and getting answers to your pressing questions. Thanks again for your review, and don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
Justine did an amazing job
Justine did an amazing job. helped me to fix my case in less than 10 mins.
November 26, 2024
Unprompted review
Reply from Lucky Orange
Thanks for your kind words! I'm glad we were able to connect to resolve your issue. Our team is always here to support our users, both now and in the future. We appreciate your review, and our team is just an email away should you need anything!
Cheers - Justine from Lucky Orange
Intuitive and simple
Intuitive and simple - Lucky Orange helps our team understand user trends and provides insights for us to optimize consumer experience.
November 26, 2024
Unprompted review
Reply from Lucky Orange
We appreciate your review, Josh! Our team loves to hear that Lucky Orange has helped you unlock the secrets of user interactions and trends as you optimize your website and customer experience. Thanks again, and don’t hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
The call was very informative
The call was very informative and provided me with all the information needed to get started. Emilia was very friendly, helpful, and articulate explaining all the features of Lucky Orange.
November 26, 2024
Unprompted review
Reply from Lucky Orange
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! It's a great way to get to know our 20+ features and get answers to your questions. Thanks for your review, Jen! Our team is here to support you if you need anything.
Cheers - Emilia from Lucky Orange
Separate the signal from the noise
My team uses Lucky Orange to get a better feel for what our customers 'really' want from us. @ Sproutspout, We are dedicated and committed to giving them a proper E COM experience, but lucky orange helps us separate the signal from the noise.
November 20, 2024
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re thrilled to hear that Lucky Orange has been exactly what you needed to truly understand your visitors and customers. When you’re committed to providing the best possible ecommerce experience, it all starts with understanding their behavior on your site. It’s fantastic to know that our insights have helped you cut through the noise and focus on the signals that matter. Thanks again, and remember, we’re here if you need anything!
Cheers - Justin from Lucky Orange
Great app
Great app, I'd recommend it to everyone with e-shop. It gives a very valuable insights what interests customers, where they leave. Also, helps finding errors and gives a better understanding about the content on the website. It's much better than any Google Analytics.
November 25, 2024
Unprompted review
Reply from Lucky Orange
We appreciate the time you took to leave us a review, and we're thrilled that you've found Lucky Orange to be the answer to your conversion questions! Analytics often relies on data points that can be hard to understand and interpret. Watching a session recording quickly shows you what someone actually did and experienced, while heatmaps make it easy to see where they clicked (or didn’t). Thanks again for your review, and let us know if there's anything we can assist you with!
Cheers - Emilia from Lucky Orange
Excellent app for tracking my customers
November 25, 2024
Unprompted review
Reply from Lucky Orange
It sounds like you’ve been able to dive right into the Lucky Orange insights and find ways to improve your website. I love hearing how getting that firsthand look at what customers do and experience can make such a difference for your business. Thank you for the review, and we're here to support you if you need anything!
Cheers - Emilia from Lucky Orange
I can clearly know how many visitors…
I can clearly know how many visitors came to browse my website and get a brief idea of where do I need to change and upgrade for customers.
November 25, 2024
Unprompted review
Reply from Lucky Orange
We appreciate your review, Vera! Our tools are like a magnifying glass for your website—highlighting the spots that need a little TLC. 🔍 Getting that front-row experience to see how your customers use your site makes all the difference in growing your business. Thank you once again, and don’t hesitate to reach out if my team or I can assist you in any way.
Cheers - Emilia from Lucky Orange
Analytics is fun again.
I just made a lot of research for a new web analytics tool. After testing for quite a while I´m very surprised about Lucky Orange. Analytics is fun again.
November 24, 2024
Unprompted review
Reply from Lucky Orange
Who said analytics has to be boring? It's truly game-changing when you can see exactly what people are doing on your website through heatmaps and recordings rather than piecing together data points with traditional analytics. Thank you for your review, and we're thrilled that we've made analytics fun! Don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
It is a valuable tool since we can follow up with our prospective customers
It is a valuable tool since we can follow up with our future clients
November 22, 2024
Unprompted review
Reply from Lucky Orange
Thank you for your review, Enzo! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and create happier customers. We're just an email away if you need anything!
Cheers - Emilia from Lucky Orange
Every business owner needs this!
We have been loving our experience with Lucky Orange so far. This is such a useful tool for ALL business owners. We can't wait to continue our subscription.
November 23, 2024
Unprompted review
Reply from Lucky Orange
Wow! These are words we love to hear! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out if my team or I can assist you in any way.
Cheers - Emilia from Lucky Orange
There was an error in Billing and the…
There was an error in Billing and the support staff was quickly able to reverse it and refund me the difference! Thanks guys!
November 21, 2024
Unprompted review
Reply from Lucky Orange
Our team is always on the case! We love impressing our users with our incredible technology and customer support. Thanks for your review, and we're here if you need anything else!
Cheers - Justin from Lucky Orange
very easy to use and getting great…
very easy to use and getting great feedback
November 21, 2024
Unprompted review
Reply from Lucky Orange
There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. We love to hear that you've found Lucky Orange easy to use. You've already been able to gain invaluable feedback, and we can't wait to see how you use it to grow your business. Thanks for your review, and we're here if you need anything!
Cheers - Justin from Lucky Orange
What an experience
Wow! What an experience. I find lucky orange so useful for my business tracking . They have new interface. It is stunning. Really well done to team.
November 21, 2024
Unprompted review
Reply from Lucky Orange
We love when our users say "WOW!" after using Lucky Orange! Finding those "A-ha!" moments while looking at visitor behavior data can make an incredible difference in improving your website. Thank you for your review and kind words about our UI. We designed our current version to bring our five-star visitor behavior insights to our users in an easy-to-digest way. Thanks again, and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
It was great
It was great! Emilia was super thorough with everything on the site that your service offers.
November 20, 2024
Unprompted review
Reply from Lucky Orange
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for allowing us to be a part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
No Overcharges! You get all included in one price!
I been a Lucky Orange in the past and decided to comeback and use them for good now without any overcharge or paying for stuff you should not be charged. Very satisfied with service they provide.
November 13, 2024
Unprompted review
Reply from Lucky Orange
Thank you for your review, Rafal! Lucky Orange is designed to scale as your business grows, and every trial and plan gets access to our 20+ features. We're thrilled that we've been able to impress you with our pricing, technology, and support. Thanks again, and don’t hesitate to let us know if we can assist you in any way!
Cheers - Emilia from Lucky Orange
Very nice and engaged help with the…
Very nice and engaged help with the ultimate primary goal of solving my problem. Many thanks once again!
November 19, 2024
Unprompted review
Reply from Lucky Orange
These are words that we love to hear! We are so glad that Lucky Orange has been able to play such an integral part in your conversion strategy. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thank you for your review, and our team is here should you need anything else!
Cheers - Emilia from Lucky Orange
Excellent Onboarding Experience!
I haven’t started fully using Lucky Orange yet, but the onboarding process has been outstanding. The team was professional, thorough, and took the time to explain all the features during our call. They made sure I understood how Lucky Orange could benefit my website and tailored the walkthrough to my specific needs.
It’s clear that they care about their users and want to set them up for success. Based on this experience alone, I’m excited to start using the platform and see how it can help improve my website’s performance.
November 18, 2024
Unprompted review
Reply from Lucky Orange
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! You said it best—we really do care about our users and want them to be successful both now and in the future. We appreciate the time you took to leave us a review, and don’t hesitate to reach out if I or my team can be of assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
Highly recommend.
The accurate data is incredibly helpful. We were able to improve our funnels with Lucky Orange. Highly recommend.
November 11, 2024
Unprompted review
Reply from Lucky Orange
Thanks for your review and recommendation! Diving into visitor behavior to identify ways to improve your website is invaluable for growing your business. We love hearing that you've been able to use Lucky Orange insights to enhance your sales funnel.
We appreciate your review, and I’m here if you have any questions!
Cheers - Emilia from Lucky Orange
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