I’ve really been loving Lucky Orange. It’s so simple to navigate, and I can easily see exactly what visitors are doing on my website. The whole platform feels very user-friendly and not overwhelmin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Is there any app where I can get every detail—like when the customer came, at what time they visited—and the most interesting thing is that when a customer visits the website, however much time they s... See more
Company replied
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to foll... See more
Company replied
Jordan did a great job in explaining the main features of the Lucky Orange App. His overview was very helpful. He was able to answer our questions thoroughly and pointed us in a good direction to help... See more
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Company details
Written by the company
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions: Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions. Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track. Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales. All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Contact info
8665 W. 96th St Suite 100, 66212, Overland Park, United States
- 913-735-9032
- support@luckyorange.com
- www.luckyorange.com
4.7
Excellent
626 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was so rapid and…
The customer service was so rapid and helpful - and their heatmaps are proficient in helping my sales funnel be precise.
January 5, 2025
Unprompted review
Reply from Lucky Orange
We're here to support our users, both now and in the future. Thanks for your review! We're thrilled that Lucky Orange has helped provide the insights you need as you optimize your sales funnel. Thanks again for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Easy-to-understand data for clients…
The ability to have easy-to-understand data for the clients I represent which allows me to give them actionable recommendations of changes we should make to their websites to get better performance.
January 2, 2025
Unprompted review
Reply from Lucky Orange
We’re thrilled you enjoy our customer support and technology! There really is nothing like seeing exactly what people are experiencing to help you make improvements that can help provide the actionable recommendations your clients want and need. Thank you so much for your review, and don't hesitate to reach out if we can be of any assistance.
Cheers - Emilia from Lucky Orange
Really helpful tailored tool presentation
I just had a really helpful and detailed presentation of Lucky Orange features and capabilities. I have to say it is a great tool, easy to use, with a lot of options. Plus the customer service is a top star. Would highly recommend!
January 3, 2025
Unprompted review
Reply from Lucky Orange
We’re so happy that we’ve been able to impress you with our technology, onboarding, and customer support! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish this. Thank you for your review and recommendation! Don’t hesitate to reach out if you need anything.
Cheers - Jordan from Lucky Orange
Lucky Orange is a cool software!
Jordan was super helpful in explaining how to use Lucky Orange. It is a neat software and will be helpful for improving our customer acquisition. I recommend checking out!
January 2, 2025
Unprompted review
Reply from Lucky Orange
We think our users are pretty cool too! Thanks for leaving us a review and recommendation, Andrew! My team and I love working with our customers to help them get the most out of Lucky Orange. We're always here to support you! Don't hesitate to reach out if you need anything else, and thanks again for your review!
Cheers - Jordan from Lucky Orange
Lucky Orange has been an important tool…
Lucky Orange has been an important tool for my ecommerce brand to learn about our customer behaviors and journeys. It has worked better than Hotjar for us. Lucky Orange is easy to use, intuitive and has great tools available.
December 30, 2024
Unprompted review
Reply from Lucky Orange
We appreciate your review, Nazia! Our team is thrilled that Lucky Orange is the perfect fit for your digital toolbox to grow your eCommerce business. The more you know about your users, the more you can optimize your website based on that insight. We designed Lucky Orange to be easy to use, and with 20+ features available in every trial and plan, you get amazing access to the insights you want and need. Thanks again for your review, and we're here if you need anything! Happy tracking!
Cheers - Justin from Lucky Orange
User Friendly and Most Useful Website Data Program
Lucky Orange is one of the most user-friendly, easiest to learn, and incredibly useful programs I've ever experienced. As a marketing professional this program gave me the most enjoyable way to use and present data to my team, way easier than other programs that seem to require a PhD in IT to even view. I use it almost daily, and absolutely weekly, and it's a key component to my weekly marketing meeting!
December 30, 2024
Unprompted review
Reply from Lucky Orange
Thank you for your kind words, Sitav! There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. As our founders have always said, “You shouldn’t need a PhD in Analytics to improve your website.” We designed our app to be easy to use for all users, regardless of their background or experience, and we're thrilled that Lucky Orange is such a key component of your daily and weekly needs! Thanks again for your review, and don't hesitate to reach out if you need anything. Our team is just one email away!
Cheers - Justin from Lucky Orange
Justin was super knowledgeable
Justin was super knowledgeable, easy to follow, and answered all my questions. It seems like a perfect app for my site and I am looking forward to maximizing my new analytics.
December 30, 2024
Unprompted review
Reply from Lucky Orange
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers' success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. We can't wait to see how you grow your website using visitor behavior as your guide. Thanks for your review, and we're here if you need anything!
Cheers - Justin from Lucky Orange
What a delightful tool … we’re using it…
What a delightful tool … we’re using it before we do a ful scale website redesign and the insights are very helpful
December 16, 2024
Unprompted review
Reply from Lucky Orange
We appreciate your review, Yoli! Our team is thrilled that you’ve been delighted by using Lucky Orange. Good luck with your redesign, and we hope our insights continue to add value and provide you with a front-row seat to drive your next optimization updates. Please don’t hesitate to let us know if you need anything!
Cheers - Emilia from Lucky Orange
knew exactly how to answer my questions…
knew exactly how to answer my questions and solve my heatmap questions.
December 19, 2024
Unprompted review
Reply from Lucky Orange
I know I speak for our entire team when I say that we’re always happy to help our users, whether it’s answering questions or resolving issues. Thanks for your review, and we’re just an email away if you need anything else!
Cheers - Justin from Lucky Orange
Really useful app
Really useful app, great support! Recommend it highly
December 14, 2024
Unprompted review
Reply from Lucky Orange
There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from becoming customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for your review and recommendation, and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Amazingly Fast Response
Amazingly fast response from Justin and Lucky Orange dev team involving a heat map technical issue . They were able to diagnose and remediate within a day of sending an email for support.
December 13, 2024
Unprompted review
Reply from Lucky Orange
We appreciate your review, and we're thrilled that we could impress you with our support. Our team is always here to assist our users, and we aim to resolve issues quickly to help you get back on track. Thanks again for your review, and don't hesitate to reach out if you need anything! We're just an email away.
Cheers - Justin from Lucky Orange
Thank you
Thank you, Lucky Orange, for bringing more clarity on what our customers do on our website.
January 1, 2024
Unprompted review
Reply from Lucky Orange
Thanks for your review! Being able to see what visitors do and experience on your website can make a significant difference in improving customer experience and conversions. Again, thank you for your feedback, and please reach out if we can provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
Perfect help
Perfect help, quick and reliable answers to all my questions - I am very satisfied! What more can I say - I only recommend! Thank you!
November 24, 2024
Unprompted review
Reply from Lucky Orange
Thank you for your kind words and recommendation! We love impressing our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your site and growing your business. Thanks again, and don’t hesitate to reach out if we can assist you in any way!
Cheers - Emilia from Lucky Orange
To deliver best to ur users
To deliver best to ur users, it’s crucial to know every pattern they have but it could be challenging if there is no data to analyse and make decisions upon. Lucky Orange is the tool which provides u with insights from demographics, video sessions, surveys and live chats with online users so you know every bit about users pain points and users needs.
December 6, 2024
Unprompted review
Reply from Lucky Orange
Thanks for your review! We love that you've found Lucky Orange to be a powerful tool in your digital toolbox. With 20+ features, you can learn so much about your visitors and their experiences. Thanks again, and our team is here to support you if you need anything!
Cheers - Emilia from Lucky Orange
Great customer service and impactful…
Great customer service and impactful tool.
Really enjoyed chatting with Justin who walked through the tool and provided invaluable feedback and recommendations, even helped set up a funnel to track cart abandoner behavior.
December 4, 2024
Unprompted review
Reply from Lucky Orange
We’re so happy that we’ve been able to impress you with our technology, onboarding, and customer support, and we’re thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish that. When you need to see why someone left your website before converting, it's critical to have visitor behavior insights to spot the reasons. Thanks for your review, and we're here if you need anything!
Cheers - Justin from Lucky Orange
Lucky Orange 15 minute run through
Lucky Orange is brand new to me and Jordan did a good job of walking me through some of the great features it has to offer. Looking forward to digging into it more and see how it can help our online business.
Thank you Jordan!
December 2, 2024
Unprompted review
Reply from Lucky Orange
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers' success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thanks for your review, and don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
Lucky Orange is awesome for conversion optimization
Lucky Orange is incredibly helpful when optimizing your site for conversion! Not only that, but their team is awesome - responsive and quick when you need support.
December 3, 2024
Unprompted review
Reply from Lucky Orange
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and for the shout-out to our support team. We’re always here to assist our users and answer your questions quickly. Please don’t hesitate to reach out if my team or I can assist you in any way. Happy tracking!
Cheers - Justin from Lucky Orange
it has gone from strength to strength...
I have been using Lucky orange on and off for years and it has gone from strength to strength. We have made web improvements we would never of through of without lucky orange. They have great onboarding and their customer services has never let me down. With a special thanks to Justin who has been very helpful!
December 2, 2024
Unprompted review
Reply from Lucky Orange
Thank you for your review and for your business over all these years. We love that Lucky Orange has continued to bring you the visitor behavior insights you need time and time again. These are words we love to hear, and we appreciate the time it took to leave us a review. If you need anything, please don't hesitate to let us know!
Cheers - Justin from Lucky Orange
This company is Super
This company is great. Any help you need they will go the extra step to help you figure it out. This platform is for anyone that is growing their business and want to get valuable information on their traffic. 10/10.
December 3, 2024
Unprompted review
Reply from Lucky Orange
Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. Thanks for your review and your 10/10 rating. We’re always here if you need anything!
Cheers - Emilia from Lucky Orange
Just jumped off a 15 minute personlised call
Hi All,
I have just finished from a 15-minute personalised call with Justin. First of all it is refreshing from a brand to have an actual conversation with a member of the customer service team rather than an AI bot this definately helps me feel like I can trust the brand more with this personal touch.
Onto the call - having started the trial three days ago I had already managed to find my around the dashboard but still had some niggling questions that I wanted to ask on the call.
After a brief welcome intro we got on with answering the exact user cases that I had in mind. Justin explained clearly the answers to each question and provided tailored suggestions on other areas of Lucky Orange that I could explore.
Overall, having only been on the site for a couple of days, the ease of the platform, sheer helpfulness, clarity and prompt response from the customer team has given me the trust I need to carry on working with Lucky Orange.
Thanks Justin!
December 2, 2024
Unprompted review
Reply from Lucky Orange
We appreciate the time you took to leave us a review! I assure you that we are 100% human, and unlike our competitors, our support team is available to all users, regardless of trial or plan tier. I'm glad we could meet and address your questions. Our onboarding call is designed with you in mind, helping you explore our 20+ features while ensuring all your questions are fully answered. As you dive deeper into your Lucky Orange data, don’t hesitate to reach out if you need anything. Thanks again, and happy tracking!
Cheers - Justin from Lucky Orange
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