LuckyVitamin Reviews 3,667

I never received the item. It was marked as shipped and I was charged but their own site says it is waiting for pick up after 2 weeks. When I ordered their site claimed it would be shipped in 24-48 hours and I would receive it in a few days. Their chatbot claims customers are never charged unless the items are shipped. However, I paid for priority shipping and it was never actually shipped. The DHL tracking number is bogus and doesn't work on the DHL site and their own tracking page says 'waiting for pickup'. This all happened before it snowed anywhere so they can't blame the weather. Customer support is just a chatbot. Requesting an agent does nothing - all agents are busy...

Every time I am looking for a more natural, cleaner label supplement or product, my go to is lucky vitamin. Just recently my husband came home with some whitening strips for his teeth and when I read the ingredients, I begged him not to use them. I did a little research on this sight and found a great natural alternative. I love how this website has such thorough descriptions and tons of information if you are looking for, or needing it.

This is a joke. I can't delete my own profile neither myself nor via a support team. Basically, there is no way to do that, and the profile with my personal data should just sit there!

Easy site to navigate. Excellent products , prices and special offers.

I live in Australia. I ordered some digestive enzymes from Lucky Vitamin during a sale they had on. I browsed the reviews for the site afterward and grew concerned I wouldn’t receive my order. They shipped it quite promptly though and although it took a little for the courier services to deliver it (which isn’t really to the company’s fault), it was nothing unreasonable. With the pandemic and increase in online ordering I expected as such. They also responded quickly to my message to them and gave detailed information.

All up, it was a positive experience and I would order from them again. If you have your doubts I would recommend paying extra for insurance/ tracking.

Smooth and user friendly process with all the right info needed.

have everything I need every time I look for. However, it would be better to have more paying channels.

###Les oppsummering på norsk helt nederst.###

Placed an order based on "Taxes and duties paid" information provided before checkout.

Turns out Luckyvitamin.com's practice of charging Norwegian VAT on supplements is wrong, as these items are excluded from the VOEC arrangement.

So paid VAT to Luckyvitamin and ended up with a massive invoice from the Norwegian customs asking for VAT on the whole order, INCLUDING THE VAT I HAD ALREADY PAID Luckyvitamin.

Customer support (Sara) doesn't even understand the issue is about VAT they have charged on false bases, and keep going on and on about duties. When ordering supplements from abroad, the e-Commerce vendor should not charge the VAT, but this will be done by the Norwegian customs.

I recommend to avoid this website at all costs if you are based in Norway. Luckyvitamin's business practices are fraudulent at best.

##Update: The way Luckyvitamin team attempts to make this my fault by providing completely false information here on Trustpilot is yet another red flag telling you to avoid this e-Commerce site at all costs.

While placing an order, I was informed that duties and taxes are included, and Luckyvitamin charged me for VAT (there are no duties on these items when ordering to Norway). However, the Norwegian customs clearly state that supplements are excluded from the VOEC arrangement, meaning Luckyvitamin has knowingly charged me for VAT they should not be charging me. Also, they refuse to correct this with the Norwegian tax authorities, leaving me out of a lot of money.

This is what the Norwegian customs say: "
What should I do in case of incorrect collection?
What do I do if...

...I paid VAT to the online shop at the time of purchase but the transport company has also Customs cleared the shipment and charged me import duties and taxes?

Then you must contact the online shop or online marketplace for reimbursement. They must correct errors in their reporting to the Norwegian Tax Administration and must clarify this directly with the Tax Administration. They are also responsible for refunding wrongfully claimed amounts."

Luckyvitamin has refused to do this, meaning their business practices are fraudulent and also against regulations for VOEC.

Luckyvitamin.com erfaringer - svindel. Se andre negative anmeldelser fra norske kunder som er også blitt svindlet med falske lovnader om "taxes and duties included". Styr unna - denne nettbutikken rett og slett svindler folk og gir falske opplysninger.

Stay away!
At the end it’s added tax and is not presented clearly.
Cancellation is not possible!

System is not allowing to cancel order within hour after order and next showing error and asking to contact with customer service.

I contacted with customer service 12 hours after order and 5 hours later I received email that order has been sent

I selected DHL Global Priority shipping at checkout (which they claim takes 3-6 days), 10 days later, it has not even left the US. I contacted customer support who informed me international orders take 1-4 WEEKS. So why do they say 3-6 days at checkout?? Complete scammers! They completely lie about the shipping times to get you to purchase. This is an unscrupulous company and I will NEVER be purchasing again. IF YOU ARE THINKING ABOUT PURCHASING, DON'T!! I RECOMMEND YOU PURCHASE FROM ANYONE ELSE!!

EDIT - In their reply below they state that the information I have been given is correct. This is untrue. As I stated in my review, they quote a shipping time of 3-6 days for DHL Global Priority. It has been TWO WEEKS now and my order has still not arrived in the UK. Therefore, their shipping times are grossly misleading. I am pretty sure they are breaking some regulations or laws here.

Product ordered 10 November - today is 14 December.
Product not received. LuckyVitamin says I should contact DHL - DHL says I should contact Swiss Post - Swiss Post says the tracking number is invalid.

Scammed. Sent rancid product, which they promised to refund. Refund never came and they kept changing the terms and amount of said refund. Stay away from these scammers.

* Response below from merchant is another lie. They did NOT contact me through Trustpilot.

Total scam. They charge DHL shipping fee, give you a useless tracking code, then tell you to contact the post office. I reversed the transaction on PayPal.

There are MANY cases like this, do not order here. Your order will probably face the same issue: you pay, you never receive anything, then you need to waste days of your life writing messages that get no answer and charging back.

Update: it seems they use an intermediary to process PayPal transactions. I am not even sure if that is true (why would someone pay someone else to collect PayPal payments?). Unless Lucky Vitamin lost its PP account, and now has to use intermediaries. Anyways, as a buyer, do not fall for it. The one who receives your money should be the one responsible for the refund.

Update: you are ignoring the point. You charged for DHL, but you use regular mail service as delivery option. It is misleading advertising and nothing has been delivered.

After 1 month of waiting my parcel is lost and nobody had no clue what happend. The DHL customer service which is agressive even its their fault, washed their hands and blame LuckyVitamin. The sender is using DHL which is UNINSURED and that means you can only HOPE your parcel will arrive. No parcel, no refund, no nothing. Completely waste of money and time.DHL is the most disgusting service, they deserved to be sued and closed down. Sending parcels with pigeons would be more reliable than DHL.

LuckyVitamin was the ONLY online site that had a product I needed in stock. I even tried amazon with no luck! I also earned points for my purchase :)

Stay away from this website.
I purchased items for 29$ on 24th November and I paid 12$ for DHL shipping. But till now not received as website promise to deliver after 14 days. Customer support stopped replying to my emails too.

Easy to find items, good prices and quick delivery