Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the wallet IPhone case is very nice. Several color options. My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside. I’m hoping... See more
I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry cas... See more
We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they receive... See more
Company details
Written by the company
Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.
Written by the company
- Personalize all your items
- Worldwide shipping
- Diverse means of Payments
- Satisfied or Refund
Contact info
United States
- customer@lucrin.com
- www.lucrin.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast Reply to my Gripe Note
Fast, bilingual and competent resolution of my issue. Flawless quality of the leather product, while my issue was with the insert/filling in a way that was beyond Lucrin’s control - nevertheless they committed to remedying the situation without delay.
June 22, 2026
Unprompted review
Purchased my lucrin bifold men wallet…
Purchased my lucrin bifold men wallet with green colour its amzing light simple qulity of crafrmanship no problem in shipping was free got in 4 days Via UPS its amazing leatherproduct very satisfied 💚💚💚💚
June 15, 2026
Unprompted review
I bought an iPhone 17 pro wallet at the…
I bought an iPhone 17 pro wallet at the end of last year for my wife. We have bought from Lucrin before and been very satisfied. This time my wife bought an orange iPhone and a wallet to match. Unfortunately the wallet showed the dirt and I contacted Lucrin to ask about cleaning. They said that the wallet probably couldn’t be cleaned and offered to replace it. I think that that was very generous given that the wallet had only had normal wear. They suggested a darker colour and ‘pebbled’ finish which would not show dirt so much. Special thanks to their representative Joyce who handled our case. Very happy with Lucrin.
June 19, 2026
Unprompted review
It's a great color and material
It's a great color and material. Fits my phone perfectly and also is like a wallet that I can put in my pocket.
April 22, 2026
They got me for life! Love it.
Love my case so much. I recommended this brand to my sister and she's going to get one of her own. The quality is great and shipping was very fast. Love. I don't think I'll ever buy a phone case from anywhere else.
May 13, 2026
Great customer service
Great customer service , I had a product customized and they were very helpful via email to help me create and order this. I am very happy with the quality and how the product turned out. Thank you
May 26, 2026
Impeccable customer care
Having ordered two iPhone cases last year I felt that, after some use, they were not wearing well. I’d ordered smooth leather and it marks quite badly.
Also, the charging port aperture was ok for an Apple cable but slightly too small for premium connectors such as Anker.
I told LUCRIN and they could not have been more helpful. New, replacement cases with a modified hole for charging cables have arrived in a beautiful grain leather.
Customer support was brilliant.
Sometimes it’s not what is wrong that matters - it’s how that thing is put right.
The cases are very well made and feel wonderful in the hand.
June 9, 2026
Unprompted review
Beautiful key pouch
Beautiful key pouch. Luv the color selection. The quality of the leather is excellent!!
June 1, 2026
My Wife Loved It
I gave my wife one of the iWatch bands as an anniversary present; she loves it. The quality is excellent.
May 28, 2026
It does not fit my 13” SurfacePro 11 as…
It does not fit my 13” SurfacePro 11 as advertised. Very disappointed. I need to return it. Please instruct me how to do so.
May 29, 2026
Reply from LUCRIN Geneva
Dear Mr Mudiyam,
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced and understand how frustrating this can be.
Please rest assured that our customer service team is already addressing your concern. If you require further information, please contact us directly at customer@lucrin.com—we are happy to assist you and will ensure that the matter is resolved as quickly as possible.
We sincerely thank you for your patience and for giving us the opportunity to resolve this matter to your satisfaction.
Sincerely, Your Customer Service Team, LUCRIN Geneva
I own a couple of lucrin products and…
I own a couple of lucrin products and the love to details & quality is exceptional. Some delay in delivery, but this was due to courier service. lucrin made everything to provide great service. I‘m very happy. Thank you for everything.
June 4, 2026
Unprompted review
Beautifully made
Beautifully made, stitching is excellent, the leather quality feels very nice. I'll be purchasing again from this company.
May 27, 2026
Beautifully crafted
Beautifully crafted and considering it came from out of US it arrived in a very timely manner. It's going to last forever and will only get better and better as the letter softens with use.
May 28, 2026
Beautiful pebbled leather and so…
Beautiful pebbled leather and so durable. I bought my first Lucrin almost 4 years ago. I just bought my second one and know it will last. I will not buy any other case.
May 6, 2026
Was a present for my fiancé and he…
Was a present for my fiancé and he absolutely loved it! Delivery was quick as well which is a plus
May 26, 2026
Highest Quality
This is top quality leather. Gorgeous. Products arrive quickly and they communicate along the way. Love you Lucrin!!
May 5, 2026
Joyce was very helpful
Joyce was very helpful, kind and replied very quickly! Really nice customer service.
June 1, 2026
Unprompted review
Quality of leather product including…
Quality of leather product including color, grain and fit.
April 29, 2026
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