Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
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Review summary
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Reviews shaping this summary
First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
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The 1st location we booked at Hay Street Mall stopped working with LuggageHero and no one informed us of it. I only found out because I happened to ask LuggageHero a question about our booking, a few... See more
Company replied
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the... See more
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Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Making Travel Easier
The simplicity of the process and convenience it provided.
Fully digital with no hassles. Gave me the opportunity keep my baggage and explore the city further, thus saving cost on hotel stay extension.
November 30, 2025
Unprompted review
Reply from LuggageHero
Hi Zubairu,
Thank you for your wonderful feedback! We’re thrilled to hear that our service made your travel easier and allowed you to explore the city stress-free. It’s great to know that the simplicity and convenience of our fully digital process made a difference in your trip.
We look forward to helping you again on your next adventure!
Best regards,
LuggageHero Team
Fast drop off and pickup in Hong Kong
Fast drop off and pickup in Hong Kong
Was my first time using the service and definitely I’ll use it again in the future
Easy application to use and understand.
Recommend!
November 18, 2025
Unprompted review
Reply from LuggageHero
Hi Ionut,
Thank you for your kind feedback! We’re delighted to hear that your first experience with LuggageHero in Hong Kong was smooth and easy. It’s great to know that you found the drop-off and pickup fast and that our app was simple to use.
We look forward to assisting you again on your future trips!
Best regards,
LuggageHero Team
Do not believe what their site says
The location I was quoted when searching was not where it stated after I was booked.
The storage facility/shop was not 24hrs as it stated when I searched, and the price had hidden extras added after the search, so in summary, you cannot trust this site to give you the results it shows you.
To cap it all, the storage facility/shop was 15 minutes late in opening, and we were told they were only open 07:00 to 16:00.
I would not recommend this company
December 5, 2025
Unprompted review
Reply from LuggageHero
Hi Anthony,
Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered with the location, opening hours, and pricing, this is not the experience we want for our customers.
We strive to provide accurate information about our partner locations, including hours and pricing, and it’s clear that we fell short in your case. Your feedback will be shared with our team to help improve the accuracy and transparency of our listings.
We sincerely apologize for the inconvenience and frustration caused and appreciate you taking the time to bring this to our attention.
Best regards,
LuggageHero Team
Had to Email the CEO Just to Get a Refund
I showed up to the location and was told they couldn’t take my luggage at all. I had already taken two buses, paid two fares, and spent over an hour and a half getting there. I received no service at all and still haven’t been refunded.
November 24, 2025
Unprompted review
Reply from LuggageHero
Hello Traveler,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the inconvenience caused by the situation at the location and for the delay in your refund.
We truly appreciate you sharing your experience, and we’d like the chance to make things right. You can contact us directly at contact@luggagehero.com
so we can assist you further.
Your feedback is important to us, and we’re committed to improving our service to avoid similar issues in the future.
Thank you again for bringing this to our attention.
Best regards,
The LuggageHero Team
Read the small print or get ripped off
Remember to read the small print and take a photo to stop the timer when you're paying for the hourly service, otherwise you'll get nailed on the price. You need to be able to read emails after you drop bags off and before you pick them up again. Don't rely on the person storing the bags to offer any help. It's in their interests to not help you.
November 30, 2025
Unprompted review
Reply from LuggageHero
Hi Eliot,
Thank you for your feedback. We’re sorry to hear that your experience caused frustration. We always aim to provide clear instructions about starting and stopping the timer, and we understand how important it is to communicate this clearly to avoid confusion with charges.
We truly appreciate your comments and will review them to help improve our guidance for future travelers. Your feedback helps us ensure a smoother and more transparent experience for everyone.
Best regards,
LuggageHero Team
I used LuggageHero in Hamburg when we had time for sightseeing before an evening flight
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the city without dragging everything around. The app itself was smooth and straightforward.
The downside came when I saw the actual storage location. It turned out to be an extremely run-down hotel that didn’t feel safe or trustworthy. That took away quite a bit of the peace of mind. It’s also a shame that the app only reveals the exact partner location after payment. Knowing the address and type of venue beforehand would help set expectations and let customers make an informed choice.
Great concept and solid app experience, but I’d love more transparency around the storage partners.
August 18, 2025
Unprompted review
Reply from LuggageHero
Hi Johannes,
Thank you for your detailed feedback and for sharing your experience. We’re glad LuggageHero was able to help you enjoy Hamburg without the hassle of carrying your luggage.
We also appreciate your points about transparency and partner locations — we’re constantly working to improve this and ensure a safe, reliable experience for all travelers.
Best regards,
The LuggageHero Team
Very friendly guy in the drop off…
Very friendly guy in the drop off place, nice and easy for collection also.
November 7, 2025
Unprompted review
Reply from LuggageHero
Hi George,
Thank you for your feedback! We’re happy to hear you had a smooth and friendly experience at the drop-off location.
Best regards,
The LuggageHero Team
Convenient and Easy
It was extremely easy to find the place, they kept the luggage safe and the payment amount was normal.
November 22, 2025
Unprompted review
Reply from LuggageHero
Hi Δημήτρης
Thank you for your kind words! We're thrilled to hear that you found our service convenient and easy to use, and that your luggage was safe. Your feedback motivates us to keep providing a smooth and secure experience for all our travelers. We look forward to helping you again on your next trip!
Best regards,
LuggageHero Team
Great app
Great app. Easy to use. I used it during a trip to Rome and found a storage place for my luggage while we were sightseeing. Very convenient. Highly recommend it.
November 7, 2025
Unprompted review
Reply from LuggageHero
Hello Ye,
Thank you so much for your kind words! We’re thrilled to hear that you found LuggageHero convenient during your trip to Rome and that it made sightseeing easier. We really appreciate your recommendation and hope to help you with your luggage on your future travels as well!
Best regards,
LuggageHero Team
Great reception at the facility
Great reception at the facility
Whilst this was not a lock-up per se, our bags were kept out of site and constantly monitored
We even received an offer to extend opening hours to accommodate our pick up
November 19, 2025
Unprompted review
Reply from LuggageHero
Hi Rich,
Thank you for the great review! We're glad to hear you had such a positive experience and that the staff was able to accommodate your needs. We appreciate you choosing LuggageHero and hope to assist you again on your future travels.
Best regards,
The LuggageHero Team
Great way to not lug around luggage!
Very seamless from booking to drop-off and pick-up. The location was central, secure and the staff made it easy. Huge help not having to lug our suitcases around on our last day!
November 19, 2025
Unprompted review
Reply from LuggageHero
Hi Rachel,
Thank you for your review! We're so glad to hear the process was smooth and that the location and staff made your day easier. It’s great to know we could help lighten your last day of travel.
Best regards,
The LuggageHero Team
Excellent service
November 15, 2025
Unprompted review
Reply from LuggageHero
Hi Lisa,
Thank you for the great review! We're happy to hear you had an excellent experience with us. We appreciate you choosing LuggageHero!
Best regards,
The LuggageHero Team
cost calculation
The cost calculation information was misleading so I ended up paying more than 40€ for less than a day.
November 16, 2025
Unprompted review
Reply from LuggageHero
Hi Sanaz,
Thank you for sharing your feedback, and we’re sorry to hear that the pricing felt misleading. This is certainly not the experience we want for our customers. We’d like to take a closer look at your booking to understand what happened and clarify the charges.
Please contact us directly at contact@luggagehero.com and we’ll be happy to assist you further.
Best regards,
The LuggageHero Team
A very good experience 😊
I liked that the storage point was very near from my hotel and easy access.
The person in charge to receive my luggage was very kind. I highly recommend this service. 😊
November 14, 2025
Unprompted review
Reply from LuggageHero
Hi Sara,
Thank you so much for your review! We’re glad to hear that our storage location was convenient for you and easy to access. It’s wonderful to know that our staff made a kind and helpful impression. We truly appreciate your recommendation and hope to assist you again soon!
Best regards,
LuggageHero Team
Useful service
Very convenient service when there is no luggage storage facility at the airport.
November 15, 2025
Unprompted review
Reply from LuggageHero
Hello Carlo,
Thank you so much for your kind words! We’re thrilled to hear that you found our service convenient, especially when no luggage storage was available at the airport.
We look forward to helping you with your luggage needs again in the future!
Best regards,
LuggageHero Team
Game changing
In North America, where there aren't train stations everywhere with lockers, the ability to find a place to put your stuff somewhere safe and secure is a game changer. As a tourist, on a travel day, it can change the entire trajectory of your day, where you can go, what you can see. Without a place to store your gear, you can be limited. So, this is a great thing!
November 2, 2025
Unprompted review
Reply from LuggageHero
Hello David,
Thank you so much for your wonderful review! We’re thrilled to hear that LuggageHero made such a positive difference during your travels. Providing a safe and convenient place for your belongings is exactly what we aim for, and we’re glad it helped you make the most of your day as a tourist.
We look forward to supporting your adventures again in the future!
Best regards,
LuggageHero Team
Incredibly easy!!
So easy and the staff was super friendly and helpful!
October 30, 2025
Unprompted review
Reply from LuggageHero
Hi Kristina,
Thank you so much for the wonderful review!
We’re delighted to hear that you found the service incredibly easy and that the staff was friendly and helpful. Making your travel experience smoother is exactly what we aim for!
We appreciate you choosing LuggageHero and hope to assist you again on your future trips.
Best regards,
LuggageHero Team
Price mismatch at location and multiple marketing mails with not unsubscribe
Price mismatch at location. Then after the booking they bombard you with retention email and questionnaires, I counted them, 8 emails not regarding by booking directly (confirmation, drop of and retrieval of bags). No unsubscribe button in the emails, Also, I got an email just now thanking me for a review i did not write!
October 26, 2025
Unprompted review
Reply from LuggageHero
Hi Erik,
Thank you for your feedback, and I’m really sorry for the frustration you experienced. The price shown during booking should always match what’s charged at the location, and we’d be happy to review your booking to correct any discrepancies.
I also apologize for the unexpected emails and the missing unsubscribe option — this shouldn’t happen, and we’re looking into it right away. You can reach us directly at contact@luggagehero.com. We are here to help and ensure your satisfaction.
We take your feedback seriously and are committed to improving our services to prevent such incidents from occurring again.
Thank you for bringing these issues to our attention.
Best regards,
LuggageHero Team
Beware the small print!
I'm not a seasoned traveller by any means, but I've made a few leisure trips this year where I didn't want to carry a backpack on a city break, and I have used the service twice (we'll come to that 🤣). Now that I've had more experience, I understand it's very expensive, compared to other services and options.
Also, beware the SMALL PRINT as they charge you for a "no-show" 🤣
It's sharp practice at its very basic level, which some people know as 'enshittification'. If you ARE a seasoned traveller reading this, you'll already know you've got to have your wits about you when you're travelling. But hey, they're a business trying to get by, I get it. Times are tough out there. I'm just a dolt who's trying to self-organise a trip with a lot to get right 🤣
I've effectively paid 12€ for nothing, so I might as well get some value out of it with this review and I hope I can save someone else some money into the bargain. And LuggageHero have earned this review.
The rental doesn't start until you turn up, and I guess I could have cancelled in advance, so it's on me. Reading other reviews it looks like you're actually paying for the BOOKING whether you use it or not.
My advice now is to shop around as there are better, cheaper alternatives out there. If you're in a hotel, check with reception to see if they offer the service (without naming anyone, there's even a chain of 'first class' budget hotels in the UK that will 'stash' your bags securely and professionally via a rival online service); check with the rail company's website to see if they operate station lockers, etc.
EDIT 19/11/2025: Thanks for the response (in which you pretty much confirm what I said) but I'll leave things as they are and pay the fee, so that I can genuinely leave this review as is and let it serve as a warning/reminder to others not to make the same mistake as I did 🫡
November 17, 2025
Unprompted review
Reply from LuggageHero
Hi N Jones,
Thank you for sharing your feedback, and I’m really sorry for the frustration around the no-show fee and pricing. The fee is applied when a booking isn’t cancelled before the scheduled drop-off time, as we reserve space at the location — but I understand how disappointing it feels to be charged when plans change.
We appreciate your comments about clarity and pricing, and we’re actively working to make our policies easier to understand.
If you’d like us to review your booking to see how we can help, please reach out us directly at contact@luggagehero.com.
— we’re here for you.
Best regards,
LuggageHero Team
Travel with ease
This was such a great relief. I was in Vancouver for an event and didn't want to carry my luggage around. My friend told me about LuggageHero and i went on my phone and booked them in a minute. Everything went very smooth. They are a courier service company who also happens to store your luggage for a fee. I recommend this service.
September 26, 2025
Unprompted review
Reply from LuggageHero
Hello Vijay,
Thank you so much for your kind review! We’re delighted to hear that using LuggageHero made your trip to Vancouver easier and stress-free. It’s great to know that our service was smooth and convenient for you. We really appreciate your recommendation and look forward to assisting you again on your next trip!
Best regards,
LuggageHero Team
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