Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
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Review summary
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First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
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The 1st location we booked at Hay Street Mall stopped working with LuggageHero and no one informed us of it. I only found out because I happened to ask LuggageHero a question about our booking, a few... See more
Company replied
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the... See more
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Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Not very reliable
The 1st location we booked at Hay Street Mall stopped working with LuggageHero and no one informed us of it. I only found out because I happened to ask LuggageHero a question about our booking, a few days before our trip. The person working at the location we ended up using, also at Hay Street Mall, suggested that instead of buying luggage protection insurance, we should give them a tip instead! Not sure how a tip was going to cover our luggage if anything had happened to it!
November 3, 2025
Unprompted review
Reply from LuggageHero
Hi Adeline,
We’re very sorry for the inconvenience and completely understand your frustration. The change in the Hay Street Mall location should have been communicated clearly, and the comment about tipping instead of luggage protection is not acceptable.
Thank you for your feedback — we’ll address this with our partner and work to improve communication for future customers.
Warm regards,
LuggageHero Support
It was convenient to store our luggage…
It was convenient to store our luggage and no it was safe
October 23, 2025
Unprompted review
Reply from LuggageHero
Hi Shirley,
Thank you for your feedback! We’re glad to hear that you found storing your luggage convenient and felt it was safe. We truly appreciate you using LuggageHero and hope to assist you again on your next trip!
Warm regards,
LuggageHero Support
Perfect on every level
Perfect on every level! Sooth transaction, easy drop-off and pick-up. All went perfectly!
October 30, 2025
Unprompted review
Reply from LuggageHero
Hello Eric,
We’re thrilled to hear everything went smoothly and that you found the drop-off and pick-up easy. We appreciate your kind words and hope to welcome you again soon!
Best regards,
The LuggageHero Team
Trustworthy
I’ve used this app twice, in two different cities. Both times have been smooth and the attendings were very friendly. Everything always came back untouched. Would definitely use this service in the future.
October 18, 2025
Unprompted review
Reply from LuggageHero
Hello Kelly,
We’re delighted to hear that you’ve had great experiences in multiple cities and that our partners made everything smooth and secure. Your trust means a lot to us, and we look forward to serving you again on your future travels.
Best regards,
The LuggageHero Team
No show fee
I paid for storage, £12 for a day which I did not use. I'm happy to pay for this. Luggage Hero has charged my CC an extra £14 on top. Their explanation is that it "helps cover the partner location’s preparation and reserved space, even if the bags weren’t stored". Preparation that I have already paid for. Absolutely ridiculous. I shall be contesting this charge with my CC provider and will not use Luggage Hero in future.
November 8, 2025
Unprompted review
Reply from LuggageHero
Hello John,
We understand your frustration regarding the additional charge. The extra £14 no-show fee is intended to compensate the partner location for reserving space and preparing for your storage, which unfortunately still incurs costs even if the bags were not stored. We appreciate your perspective and will take your comments into account as we continue to review our policies.
Please contact us directly at contact@luggagehero.com
so we can review your booking and assist you further in resolving this matter.
Best regards,
The LuggageHero Team
Luggage Hero stolen bags
Our luggage was stolen whilst in the care of a Luggage Hero outlet. Foodao, Little Bourke Street Melbourne
The shop attendants were no help and the manager/owner said it was nothing to do with her. Our bags were not moved to a secure area but left near the entrance door of the restaurant.
A police incident was raised and the shop owner interviewed but was not very helpful at all. When questioned regarding CCTV the reply was we had wifi problems.
We have evidence of a bank statement that clearly shows we made a payment to Luggage Hero.initially they tried to tell us there was no payment made
At LH suggestion I submitted an insurance claim via their website but have had no reply from LH or their insurer. Luggage Hero is not replying to any emails.
Not a good company to deal with and they obviously do not check the premises for security as they would lead you to believe.
Have sent numerous followup emails to ‘Kenneth’ but he is NOT replying. No accountability or responsibity
Would not recommend this service.
Ian Wright
Perth Western Australia
October 13, 2025
Unprompted review
Reply from LuggageHero
Hi Ian,
Thank you for sharing your experience, and I’m truly sorry for what happened with your luggage. We completely understand how distressing and frustrating this situation must have been.
Please allow us the opportunity to make this right. You can reach us directly at contact@luggagehero.com. We are here to help and ensure your satisfaction.
We take your feedback seriously and are committed to improving our services to prevent such incidents from occurring again.
Thank you for bringing these issues to our attention.
Best regards,
The LuggageHero Team
Deceptive and insecure
Deceptive booking practice and insecure "storage".
I thought I was leaving my bags in lockers at Southern Cross Station, because that's what I selected. Not until after I had paid was I given the address of a local cafe near the station, where the bags were on display in front of the counter, in plain view and easy access of everyone who walked in to buy food that day. The only security was the very young (and very pleasant it must be said) teenage girls behind the counter. I would eat there, but I am one and done with Luggage Hero.
November 7, 2025
Unprompted review
Reply from LuggageHero
Hello Leigh,
Thank you for your feedback. I’m very sorry to hear about your experience — I completely understand your concerns. This is certainly not the level of security or clarity we aim to provide for our customers.
We’re taking your comments seriously and will review the situation with the partner location to ensure future bookings are accurately represented and that proper security measures are in place.
We truly appreciate you taking the time to share your experience, and contact us directly at contact@luggagehero.com.
I apologize for the frustration and disappointment this caused.
Best Regards,
LuggageHero Team
very well located store and nice people…
very well located store and nice people in there!
October 31, 2025
Unprompted review
Reply from LuggageHero
Hi Warion,
Thank you for your wonderful review! 🌟
We’re glad you found our location convenient and enjoyed the service from our team. We really appreciate your feedback and hope to see you again soon!
Best Regards,
LuggageHero Team
Used Howe Street
Used Howe Street, Vancouver BC luggage hero, walking distance from Cruise ship terminal. Easy to book online, staff were friendly and made sure we stopped the timer on the app to end the payment.
October 17, 2025
Unprompted review
Reply from LuggageHero
Hi Diane,
Thank you so much for your review! 🌟
We’re delighted to hear that your experience at our Howe Street, Vancouver location was smooth and convenient, and that our staff helped make everything easy. We appreciate your feedback and hope to assist you again on your next trip!
Best Regards,
LuggageHero Team
Friendly people
Friendly people, secure site, per-hour pricing. They have it all.
October 16, 2025
Unprompted review
Reply from LuggageHero
Hi Robert,
Thank you for your fantastic review! 🌟
We’re thrilled to hear you enjoyed our friendly service, secure location, and flexible per-hour pricing. Your feedback means a lot to us, and we hope to help you with your luggage again soon!
Best Regards,
LuggageHero Team
Excellent Customer service
Needed this service as a last minute delay with our rooms happened for 4 adults in downtown Rome. Was the first time using the service anywhere and we were in and out in 10 min, allowing us to make our tour times without dragging around 10 bags :)
Would use anytime with no hesitation.
October 22, 2025
Unprompted review
Reply from LuggageHero
Hello Ed,
Thank you so much for your kind words! We’re delighted to hear that your first experience with LuggageHero in Rome went smoothly and helped make your trip more convenient.
We truly appreciate your trust and look forward to welcoming you again wherever your travels take you!
Best regards,
The LuggageHero Team
Everything went smoothly.
October 28, 2025
Unprompted review
Reply from LuggageHero
Hi Andrea,
Thank you for your feedback! 🌟 We’re glad everything went smoothly and hope to assist you again on your next trip! 💼✨
Best regards,
LuggageHero team
Easy to use and convenient
I’ve used Luggage Hero in different cities in the past couple of years. Albeit being on the pricier side, I’ve never had any issues with the system to date. Shop owners have always been friendly and eager to help, and often open for long hours which gave us more flexibility to enjoy the cities we visited.
October 27, 2025
Unprompted review
Reply from LuggageHero
Hi Ahmet,
Thank you so much for your detailed feedback! 🌟 We’re delighted to hear you’ve had consistently positive experiences with LuggageHero across different cities. It’s great to know our friendly shop owners and flexible hours helped make your travels easier. We truly appreciate your support and look forward to assisting you again on your future trips! 💼✨
Best regards,
LuggageHero team
First time using found excellent service
Our first time using Luggage Hero and will definitely use them again, friendly and efficient. Only small hiccup was the staff member on the front desk was new and didnt fully understand the concept, however he called his manager and after a very short conversation we were on our way and our luggage was safely stored waiting our return.
October 27, 2025
Unprompted review
Reply from LuggageHero
Hi Simon,
Thank you so much for your feedback! 🌟 We’re thrilled to hear that your first experience with LuggageHero was positive and that our team made sure your luggage was safely stored. We appreciate your understanding regarding the small hiccup and are glad it was quickly resolved. We look forward to assisting you again on your next trip! 💼✨
Bes regards,
LuggageHero team
Ripped off…
We were in new York for a day and wanted to use luggage hero for a few hours so we could do a little sightseeing. We couldnt find the location to drop off our 2 bags. I tried to reach them by email but couldnt. We decide to just go to the airport. When we got home I was billed $32.84 by luggage hero
What a rip off. Avoid at all costs.
October 31, 2025
Unprompted review
Reply from LuggageHero
Hello Mark,
We’re truly sorry to hear about your experience and the inconvenience you faced while trying to locate the drop-off point. That’s certainly not the experience we want for our travelers.
You can contact us directly at contact@luggagehero.com
so we can assist you further and ensure this is resolved.
Best regards,
The LuggageHero Team
Excellent location and service
Very good location to store your belongings while visiting Stockholm
September 23, 2025
Unprompted review
Reply from LuggageHero
Hi Radu,
Thank you for the great review! We're happy to hear you found the location and service excellent during your visit to Stockholm.
We hope to assist you again on your future travels!
Best regards,
The LuggageHero Team
First time using it
First time using it. Very straightforward process. Fully recommended.
October 24, 2025
Unprompted review
Reply from LuggageHero
Hi DT,
Thank you so much for your kind words! 😊 We’re thrilled to hear your first experience was smooth and easy. Your recommendation means a lot to us! 🙌🧳
Best regards,
LuggageHero Team
savanna luggage storage was great!
Just came home from a fabulous girls weekend in Savannah. Oue air bnb was just a 3 minute walk from the luggage storage at the bike shop. It was super easy to schedule, drop off and pick up and allowed us to enjoy our last day with a flight out several hours after check out. Would definitely use again and recommend!
October 19, 2025
Unprompted review
Reply from LuggageHero
Hi Savanna,
That sounds like an amazing weekend! I’m so glad to hear you had such a smooth experience with the luggage drop-off and pick-up — and that it helped you enjoy your last day in Savannah without any hassle.
We truly appreciate your kind words and recommendation. It means a lot to us to know you’d use LuggageHero again!
Warm regards,
LuggageHero Team
It was super easy to find a storage…
It was super easy to find a storage place close to the tourist spot we wanted to visit. What a great service - we could store our bags while visiting New York after our cruise and had hours until our later flight. The location owners were very nice.
October 18, 2025
Unprompted review
Reply from LuggageHero
Hi Janice,
We’re so glad to hear you had a smooth and convenient experience storing your bags in New York! 😊 Thanks for sharing your kind words — we hope to see you again on your next trip!
Best Regards,
LuggageHero Team
Signing up was easy, person was friendly
Signing up was easy. Please note that the insurance may not be necessary for you (do a Google search).
Drop off was simple. The person there was friendly and walked me through it since it was my first time. He even recognized me at pickup time
October 18, 2025
Unprompted review
Reply from LuggageHero
Hi RMS,
Thanks for sharing your experience! We’re happy to hear your first time using LuggageHero went smoothly and that our partner provided great service. We appreciate your feedback about the insurance option too!
Best Regards,
LuggageHero Team
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