Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
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Review summary
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First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
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The 1st location we booked at Hay Street Mall stopped working with LuggageHero and no one informed us of it. I only found out because I happened to ask LuggageHero a question about our booking, a few... See more
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I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the... See more
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Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from LuggageHero
Hello Lisa,
Thank you so much for your kind words! 💙 We're thrilled to hear that our team could go above and beyond to help. We hope to welcome you again on your next trip!
Best Regards,
LuggageHero Team
The experience was nice and easy
The experience was nice and easy. Just used the web page to quickly reserve a rent spot, entered the hotel where i could leave the bags, signed a paper, took a photo of the luggage and that's it. Since the storing location was a inside a hotel, i was completely confident that it would be safe. Very easy experience. Very nice price/performance.
September 29, 2025
Unprompted review
Reply from LuggageHero
Hello Romans,
Thank you for sharing your experience! We’re so glad to hear the booking process was smooth and that you felt confident leaving your bags in a secure hotel location. 💙 We’re happy you found the service easy and a great value — we look forward to helping you again on your future travels!
Best Regards,
LuggageHero Team
No hesitation recommending.
No hesitation recommending.
Good service and competitive price!
Great all round.
October 16, 2024
Unprompted review
Reply from LuggageHero
Hello Kevan,
Thank you for your kind words! We’re delighted you found our service reliable and well-priced. 💙 We truly appreciate your recommendation and look forward to helping you again on your travels!
Best Regards,
LuggageHero Team
Reply from LuggageHero
Hello Alina,
Thank you for your feedback! We’re glad to hear the process was quick and secure for your luggage. We look forward to serving you again!
Best Regards,
LuggageHero Team
Reply from LuggageHero
Hello Santhosh,
Thank you for sharing your experience! We’re happy to hear you enjoyed the location and the kind support from the host. We appreciate your recommendation and hope to welcome you again soon!
Best Regards,
LuggageHero Team
"Superclose to subway ( Kongens Nytorv…
"Superclose to subway ( Kongens Nytorv ) easy access. A really nice clerk took care of my bag and helped me since i havent used Luggage Hero before. - Great location in Copenhagen!"
May 7, 2025
Unprompted review
Reply from LuggageHero
Hello Carro,
Thank you for your wonderful feedback! We’re glad you found the location convenient and that our clerk was able to assist you on your first visit. We truly appreciate your kind words and hope to welcome you again in Copenhagen!
Best Regards,
LuggageHero Team
Very friendly staff in a good location in the centre
Very friendly staff, good location in the centre of the town, comfortable rooms (although limited space), clean, excellent breakfast
July 17, 2025
Unprompted review
Reply from LuggageHero
Hello Scuba,
Thank you for your kind feedback! We’re delighted you enjoyed the friendly staff, central location, and breakfast. We appreciate your note on room space and will keep it in mind for improvements. We hope to welcome you again soon!
Best Regards,
LuggageHero Team
Easy and convenient service
Using the App made it really quick and easy to locate a storage provider in the area I needed. Drop off really good and the guys were really helpful.
Pick up was a breeze and the guys in the store really helpful and pleasant.
June 15, 2025
Unprompted review
Reply from LuggageHero
Hello Darren,
Thank you so much for your wonderful feedback! We're delighted to hear that the app made finding a storage provider quick and easy, and that both drop-off and pick-up went smoothly with helpful and pleasant staff. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
Best regards,
LuggageHero Team
Reply from LuggageHero
Hello Katherine,
Thank you for your kind words. We’re happy to hear you found the location convenient and our staff helpful. We look forward to assisting you again in the future!
Best regards,
LuggageHero
First time using a service like this
First time using a service like this, so I was a little nervous. I selected a high street random store and they were great. Polite, and made sure to verify our luggage before collecting it for us.
September 20, 2025
Reply from LuggageHero
Hello Customer,
Thank you for sharing your experience. We’re so glad your first time using our service went smoothly and that the staff made you feel comfortable. We hope to welcome you back again soon with the same great service!
Best regards,
LuggageHero Team
Easy and very conveniently by a very touristy part of town
"I'm so sorry, but I've forgotten the name of the person who helped us. But she was great! Super helpful, very nice, great sense of humor. Location of the shop was super helpful for us who were exploring Old Town. I can definitely see us coming back here again."
May 5, 2025
Unprompted review
Reply from LuggageHero
Hello Luis,
Thank you so much for your kind words. We’re delighted to hear that our staff made your experience enjoyable and that the location was convenient for exploring Old Town. We’ll be sure to pass along your praise to the team. We look forward to welcoming you back on your next visit!
Best regards,
LuggageHero Team
"A great place to drop bags off to
"A great place to drop bags off to. I'd never used a baggage drop off before and the staff were so friendly and helpful to me, a novice. ������ worked like clockwork. Was great not to have to carry our overnight bags with us when visiting various tourist attractions. - Made a weekend in London v easy"
October 19, 2024
Unprompted review
Reply from LuggageHero
Hello Kathryn,
Thank you for sharing your experience. We’re so glad our team could make your first time using baggage storage smooth and hassle-free. It’s great to know it helped make your weekend in London easier and more enjoyable. We hope to see you again on your next trip!
Best regards,
LuggageHero Team
Reply from LuggageHero
Hello Graziella,
Thank you for your wonderful feedback. We’re thrilled to hear everything was perfect and that our team made a great impression. We look forward to welcoming you again!
Best regards,
LuggageHero Team
Very useful and easy to do
The shop was easy to find and had kind staff. It made our day in Ireland easier to enjoy without pulling our luggage along after a long haul flight.
September 27, 2025
Unprompted review
Reply from LuggageHero
Hello Laura,
Thank you for your kind words. We’re so glad the service helped make your day in Ireland more enjoyable after your long flight. It’s great to hear the location was easy to find and that our staff made you feel welcome. We hope to see you again on your future travels!
Best regards,
LuggageHero Team
Reply from LuggageHero
Hello Nora,
Thank you for sharing your experience. We’re glad everything went smoothly and hope to see you again soon.
Best regards,
LuggageHero Team
"Fast, efficient, a bit pricey
"Fast, helpful, accurate, efficient. Couldn't ask for a better service. A bit pricey -- $40 for 4 bags all day -- but happy to pay it. Oh, one weird thing: they don't give you the exact address until you make an online reservation. Huh. - Perfect"
November 14, 2024
Unprompted review
Reply from LuggageHero
Hello Craig,
Thank you for your feedback. We’re glad to hear you found the service fast and efficient. We also appreciate your comments about pricing and address visibility we’ll take this into consideration as we work on improving the experience. We hope to welcome you back again!
Best regards,
LuggageHero Team
It was a very easy process after…
It was a very easy process after getting off our cruise and not having a flight for hours we needed somewhere to put down our things and they were very helpful.
September 29, 2024
Unprompted review
Reply from LuggageHero
Hello Erica,
Thank you for your review. We’re happy to hear the service made things easier for you after your cruise. It’s great to know our team could be helpful during your wait. We hope to assist you again on your future travels!
Best regards,
LuggageHero Team
LuggageHero is my go-to storage service
I've been using LuggageHero many times, and it's such a nice service when you're waiting for your flight/train/whatever. Just let go your stuff, and you are free to explore the city without any heavy luggage.
September 28, 2025
Unprompted review
Reply from LuggageHero
Hello Jorn,
Thank you for your wonderful feedback. We’re so happy to be your go to storage service and glad our service helps make your travels lighter and more enjoyable. We look forward to being here for you on many more trips!
Best regards,
LuggageHero Team
Great!
Great experience with lovely, helpful shop staff. Would definitely use again
September 24, 2025
Unprompted review
Reply from LuggageHero
Hello Ann,
Thank you for sharing your experience. We’re so glad to hear the staff made things easy and pleasant for you. We’d be happy to welcome you back anytime!
Best regards,
LuggageHero Team
Easy, convenient, trustworthy
Dropped 2 bags for several hours. Convenient locations d quick drop and pick up. Thank you! - Easy and convenient
September 29, 2024
Unprompted review
Reply from LuggageHero
Hello Elle,
Thank you for your kind words. We’re glad you found the process easy, convenient, and trustworthy. We appreciate you choosing us and hope to help with your bags again soon!
Best regards,
LuggageHero Team
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