Lulu Reviews 6,052

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including impressive print quality, phenomenal production, and great color quality for art books. Many people find the platform easy to use, straightforward, and user-friendly for creating and publishing books, appreciating the smooth process and helpful templates. However, some customers also noted issues with the website and delivery service. A few people experienced challenges with the website, such as difficulties with account creation, verification emails, or specific features like adding barcodes or text to covers. Some reviewers were not happy with delivery service, mentioning delayed orders, incorrect shipments, or quality control issues upon arrival, including blank pages or damaged covers.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the impressive... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the impressive print quality, vibrant... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use for uploading files,... See more

Website

Users describe ambiguous interactions with the website. Many reviewers praise the platform for being easy to... See more

Delivery service

Reviewers mention ambiguous feedback about delivery services. While some customers praise fast delivery, with... See more

Based on these reviews

Rated 4 out of 5 stars

I received the proof copy of my book and the print quality is very impressive. Excellent. Navigating the process of publishing on Lulu has some challenges but at least they are very thorough and it ha... See more

Company replied

Rated 5 out of 5 stars

It's free to upload your book, cover & inner templates and rather user-friendly. You can preview the whole book before publishing. The process is quick, except for global distribution. They offer Lulu... See more

Company replied

Rated 5 out of 5 stars

The quality of production is phenomenal and it's super easy to use the platform for creating. I was originally writing out things manually and passing them along to people I encounter. With Lulu, I'm... See more

Rated 5 out of 5 stars

I am an Self Taught Photographer and I have been trying to Reach Out to Loyal People & A Fan Base. The Agent 's were Excellent. I really appreciate Lulu Press Inc. For the Opportunity to Print My Crea... See more

Company replied


Company details

  1. Book Publisher
  2. Digital Printing Service
  3. e-Commerce Service

About Lulu

Written by the company

Lulu is a global publishing technology company focused on digital book printing and fulfillment logistics.

Lulu’s all-in-one platform provides the infrastructure for creators, businesses, and publishers to create and sell print-on-demand books worldwide through direct ecommerce integrations, API-driven automation, on-demand production, and global fulfillment.

Lulu’s platform enables automated, scalable book production and fulfillment without inventory risk, offset minimums, warehousing, or manual logistics. The result is faster time to market, reduced waste, expanded margins, and ownership of the customer journey.

Lulu is built for individual creators monetizing ideas, businesses scaling direct-to-consumer book sales, and enterprises powering complex publishing operations. We support every step of the lifecycle:

  • Create and upload book files with flexible tools
  • Automate secure publishing workflows through API integrations
  • Print premium, on-demand books with intelligent global routing
  • Deliver direct to customers in 200+ countries and territories
  • Access to data and analytics for forecasting and sales visibility

As a certified B Corporation, Lulu is committed to sustainable practices, ethical business standards, and community empowerment.

Lulu prints books, but more importantly, Lulu powers the infrastructure behind modern print-on-demand publishing.

Lulu’s team is committed to the success of our creators and businesses every step of the way, which is why we offer comprehensiveguides and resources and have a fantastic support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

A new publisher

I'm not sure why my "Strategic AI for the Enterprise" book keeps getting rejected for global distribution. My Villanova students in Germany are using QuillBot to translate the book into German, and my students in the Asia Pacific/Japan region had their hard copies returned to my US address. The next edition is going to Amazon and McGraw-Hill as we expand it from a pilot 104-page version to 300+ pages and a full-fledged textbook format.
Thanks, Professor Keith Wright

March 13, 2026
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Reply from Lulu

Hi Professor Wright,

Thank you for reaching out to us and for choosing Lulu to publish your textbook.

We've taken a look at your project, and it looks like your book has been rejected from distribution a few times due to issues such as not having a copyright page in the interior file, and either missing or mismatched ISBNs and metadata.

When we distribute projects to external platforms such as Amazon, they set the guidelines and requirements for what they will accept.

We offer many pages of information on common distribution rejection reasons, as well as in-depth guides on distribution requirements. It is extremely important that creators carefully review the guidelines we have provided and cross-reference them with their projects to make sure they meet the requirements before submitting them for distribution.

If you have any questions about the requirements or about updating your projects to meet them, please reach out via our customer support channel, and we will be happy to assist you.

Again, we apologize for the trouble you've had with this, and we are happy to assist.

Thank you for choosing Lulu.

Taylor P
Lulu Press, Inc.

Rated 5 out of 5 stars

I have had three books on family…

I have had three books on family genealogy printed. Very impressed with the entire process. The books look amazing. I only had problems with finding a correct file to use as a book cover. I could not grasp the size and location for the file.

March 6, 2026
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Reply from Lulu

Hi Charles,

Thank you for giving us a 5-star review. We are happy to hear you were impressed with the entire process.

We hope our platform continues to impress you!

Regis
Lulu Press

Rated 4 out of 5 stars

Cover problems

Designing a cover is not easy. More info would be helpful.

March 9, 2026
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Reply from Lulu

Hi,

Thank you for your feedback. We understand that designing a cover can be challenging, and we appreciate you sharing your experience.

Lulu offers a variety of helpful resources in our knowledge base, including tips, templates, and best practices to guide you through the cover design process.

If you need additional guidance or help locating these resources, please create a support ticket. Our support team is always happy to assist and point you in the right direction.

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Easy for a first-time publisher to get…

Easy for a first-time publisher to get the manuscript and cover design set up and published, and the staff are very responsive and helpful when you have any questions.

March 13, 2026
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Reply from Lulu

Hi Paul,

Thank you for sharing your experience! We’re so glad to hear that getting your manuscript and cover set up was a smooth process, especially as a first-time publisher. It’s also great to know that our team was responsive and helpful when you needed support.

We appreciate you choosing Lulu and wish you the best with your publishing journey!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Nice product at a reasonable price

Nice product at a reasonable price, quick service.

March 12, 2026
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Reply from Lulu

Hi Sheila,

Thank you for your review! We’re glad to hear you’re happy with the product, pricing, and quick service. We really appreciate your feedback!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Courtesy

Courtesy! You let me know when the book shipped. I am able to watch for it because sometimes the mail carrier leaves packages outside at my door step and today it is rainy.

March 12, 2026
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Reply from Lulu

Hi Gretchen,

Thank you for sharing your experience! We’re glad to hear that the shipping updates helped you keep an eye out for your delivery, especially with the rainy weather. We know how important it is to stay informed so you can receive your order safely.

We appreciate your kind words and thank you for choosing Lulu!

Kind Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Simplicity of use

Simplicity of use, and not requiring a bank account make this my one and only choice for a publisher.

March 12, 2026
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Reply from Lulu

Hi,

Thank you for your feedback! We’re glad to hear that our platform has made your publishing experience a positive one. It’s also great to know that our payment options have been helpful and accessible for you.

We truly appreciate you choosing Lulu!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

High Quality Printing and a Smooth Publishing Experience.

I had a great experience publishing with Lulu. The books arrived in excellent condition, the print quality is glossy and vibrant, and everything was packaged and delivered with care. It’s a solid platform for independent creators who want their work to look professional.

— Gily Essentials

March 9, 2026
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Reply from Lulu

Hi,

Thank you for taking the time to share your experience!

We’re delighted to hear that your books arrived in excellent condition and that you’re happy with the print quality. It’s especially great to know the packaging and delivery met your expectations.

We’re proud to support independent creators and help bring projects to life in a professional way. If there’s ever anything you need, our team is here to help.

Best Wishes,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Lulu has fabulous support

Lulu has fabulous support. Responsive with detailed explanation even with illustrations. Their online tool to help authors create book cover is a huge help. If your uploaded cover PDF gets rejected, use this tool. Printing cost isn't high either. I am sticking with this POD shop.

March 11, 2026
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Reply from Lulu

Hi Khoi,

Thank you for sharing your experience!

We’re so glad to hear that you found our support team responsive and helpful, and that the cover creation tool made the process easier for you, especially when troubleshooting file issues. It’s great to know those resources are making a difference.

We also appreciate your feedback on pricing and your decision to stick with Lulu for your print-on-demand needs. It truly means a lot.

If you ever need anything along the way, our team is always here to help!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars
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Reply from Lulu

Hi David,

Thank you for your feedback! We’re glad to hear that your book met your expectations. We look forward to supporting your future projects!

Best Wishes,
Stephane P.
Lulu Press

Rated 5 out of 5 stars
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Reply from Lulu

Hi Jose,

Thank you for your feedback! We’re glad to hear that you appreciate the pricing and flexibility Lulu offers. We look forward to supporting your future projects!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Books published by Lulu are always of high quality

I've printed five books with Lulu, and the results have always been excellent. From the first steps of uploading the text and creating the cover, to publishing and delivery, I always feel confident that the book will be produced to a high standard.

March 10, 2026
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Reply from Lulu

Hi Nadia,

Thank you for sharing your experience! We’re thrilled to hear that every step of the process, from uploading your manuscript and designing the cover to publishing and delivery, has met your expectations. Your feedback means a lot to us, and we’re excited to continue helping you with your upcoming projects!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Lulu has been wonderful to work with

Lulu has been wonderful to work with. The process for self publishing through Lulu is efficient. They produce a high quality product. They are also the only book sellers that produce spiral (coil) bound. I ordered one and I love it. I will be using Lulu when I set up my authors e-commerce website.

March 5, 2026
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Reply from Lulu

Hi Misty,

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Lulu has been positive and that you’re pleased with the quality of your book. We look forward to supporting you with your future projects, including your author e-commerce website!

Best Regrds,
Stephanie P
Lulu Press

Rated 4 out of 5 stars

So far so good waiting to see how…

So far so good waiting to see how things go

March 9, 2026
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Reply from Lulu

Hi Jan,

Thank you for your review! We’re happy to hear everything is going smoothly so far and look forward to continuing to support you. Please let us know if you have any questions or need assistance along the way.

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

LULU is great!!!

I like being able to publish my book anytime I need to. Order one book or twenty at a time. Shipping price and delivery time are reasonable. The LULU website is easy to understand and even very large files usually load on the first attempt. The price per book is reasonable whether you order one or twenty. My questions are always answered by LULU tech support. The color quality for my art books is great. I do prefer the hardcover booklets. Gloss finish is great.

March 8, 2026
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Reply from Lulu

Hi Billy,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that our platform makes publishing easy and flexible for you, whether you’re ordering a single book or multiple copies.

It’s great to know that the shipping, pricing, and color quality for your art books are meeting your expectations, and we’re glad the hardcover and gloss options are working well for you. We also really appreciate your kind words about our support team; they’re always happy to help.

We look forward to supporting your future projects!

Kind regards,
Stephanie P
Lulu Press

Rated 5 out of 5 stars

Thank you so much for helping me this…

Thank you so much for helping me this is my first time using the surface so of course there is a learning curve. I really enjoyed the first book and did see the mistakes I had made Hopefully the second version will come through just fine Very happy with the book in general thank you again,

March 3, 2026
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Reply from Lulu

Hi Melissa,

Thank you so much for your kind feedback! We’re glad to hear you enjoyed your first book and that our team was able to assist you. Mistakes happen, and it’s great that you were able to catch them for the second version. We hope your next book turns out perfectly!

If you need any further assistance or have any questions, please don’t hesitate to contact us. We’re always happy to help!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Ease of submitting manuscripts

Ease of submitting manuscripts. Quality of finished product. Reasonable costs. Promptness of delivery.

March 5, 2026
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Reply from Lulu

Hi David,

Thanks for your review! We’re happy to hear the process was smooth and that you’re pleased with the final product. We appreciate your support!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Easy to use

Easy to use, took me maybe 15 minutes to upload my book and get it into my cart for printing

February 17, 2026
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Reply from Lulu

Hi,

Thank you for sharing your experience! We're glad to hear that the process was quick and easy for you, and that you were able to upload your book and get it into your cart in just 15 minutes. We hope your book turns out exactly as you envisioned, and our support team is always here if you need any help along the way!

Warm Regards,
Stephanie P.
LulU Press

Rated 5 out of 5 stars

Great service

In the last few months you've gotten faster, had more effective emails and better service overall. Thanks! I've been a client for over 15 years with over 14 titles.

March 7, 2026
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Reply from Lulu

Hi Frank,

Thank you for your kind words and for being with us for over 15 years! We truly appreciate your continued support and are glad to hear that you’ve noticed improvements in our response times and service. It means a lot to us that you’ve trusted the platform to publish your 14 titles. If you ever need assistance, our support team is always here to help.

We wish you continued success with your publishing!

Best Wishes,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Lulu delivers exactly what they…

Lulu delivers exactly what they promise. I’ve now printed two titles with them and the quality of the matter paperback and the glossy hardcover are absolutely beautiful. The print options are a great benefit especially for those newly printing their projects. The platform is simple and straight forward to use, from the manuscript to the cover design. With the option to load a cover design or work right within their tool. There’s other options for printers, but as for me, I am beyond grateful to choose Lulu. Fantastic experience!

February 14, 2026
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Reply from Lulu

Hi,

Thank you for your wonderful review! We’re glad to hear that your experience with Lulu has been positive and that you were pleased with the print quality and publishing options. It’s great to know our platform and cover tools helped make your projects easier to complete.

We truly appreciate you choosing us for your publishing journey and wish you continued success with your future titles.

Warm Regards,
Stephanie P.
Lulu Press

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