Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The color was not very accurate to the website photographs and I realize I should have ordered the swatch but, I incorrectly thought it would be closer to the images and less orange than how it reads... See more
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I’m giving 3 stars only because I received the wrong wallpaper sample. I clearly ordered a blue/white print and received a brown-toned grass cloth. I do have an email in to customer service and hope t... See more
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I bought the Roman clay peel and stick wallpaper and the pattern seems more busy and heavy in the repeated shapes/shades than the sample image. It also was very soft and flimsy and my professional ins... See more
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Company details
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
6K reviews
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Gorgeous pillow but RANCID smell
Gorgeous pillow but RANCID smell. We had to take to the dry cleaner before using....
June 16, 2026
Reply from Lulu and Georgia
Hi Katie,
Thank you for your feedback! We're sorry to hear about the odor with your pillow. Our Customer support team is here to assist you if you'd like to explore a return or other options. Please let us know how we can help.
Lulu and Georgia
Very disappointed with my experience…
Very disappointed with my experience this time around. I ordered three sconces, but only two were delivered, even though the tracking information showed that the entire order had arrived. I reached out through the online chat, but it was unhelpful and couldn’t resolve the issue. The only other customer support option was email, and responses have been incredibly slow. It’s now been over a week, and I still don’t have a resolution or my missing item. For a company with products at this price point, I expected much better customer service.
July 24, 2026
Reply from Lulu and Georgia
Kate,
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you've experienced with your recent order and our customer service. It's clear that we fell short of your expectations, and for that, we are truly sorry. We understand how frustrating it is to be missing an item and to not receive timely assistance. We are actively looking into your case to understand what went wrong and to expedite a resolution for your missing sconce. We appreciate your patience as we work to make this right.
Lulu and Georgia
Trade account ...
Trade account ...
It makes it so easy and the shipping updates and the ease for scheduling delivery is easy.
July 24, 2026
Reply from Lulu and Georgia
Hi Devin,
Thank you for your feedback! We're delighted to hear that our Trade account services, including shipping updates, and easy delivery scheduling, was convenient. We appreciate your positive feedback. If you have any further questions or need assistance, please let us know—we’re here to help!
Lulu and Georgia
Love the beautiful towels
Love the beautiful towels. Excellent quality. Would definitely purchase again.
July 24, 2026
Reply from Lulu and Georgia
Hello,
We're so delighted to hear how much you love the beautiful towels, and appreciate their excellent quality! It's wonderful to know you'd purchase them again.
Lulu and Georgia
Thank you so much for all the support
Thank you so much for all the support! I was able to solve all my customer needs quickly and efficiently!! As a designer I soo appreciate the reliable partnership!
July 22, 2026
Reply from Lulu and Georgia
Hi Stephanie,
Thank you for your feedback! We are delighted to hear about your positive shopping experience, and appreciate you choosing to shop with us.
Lulu and Georgia
Beautiful table
Beautiful table, quality superb but the shipping and delivery was a nightmare.
July 16, 2026
Reply from Lulu and Georgia
Hello,
We're so glad you love the table's quality! We sincerely regret the difficult shipping experience you encountered.
Lulu and Georgia
Prompt customer service
I appreciated the prompt customer service when one of the 4 fabric samples I ordered was missing from the envelope. Thank you!
July 22, 2026
Reply from Lulu and Georgia
Hi Ellie,
Thank you for your feedback! We sincerely apologize for the inconvenience of the missing swatch in your order. Our Customer support team is resending your swatch order to ensure you receive all the swatches you originally ordered. We will email you the new tracking number once the replacement order ships out.
Lulu and Georgia
Vanessa has been helping me put…
Vanessa has been helping me put together room ideas. So responsive and thorough. Love the selections and variety.
July 23, 2026
Reply from Lulu and Georgia
Hi Kelly,
Thank you for your feedback! We are happy to hear that our Design services have been helpful throughout your shopping experience. We sincerely appreciate you choosing to shop with us, and please let us know if you have any questions.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Ana,
Thank you for your feedback! We are happy to hear that your overall shopping experience with us was positive. We sincerely appreciate you choosing to shop with us.
Lulu and Georgia
Your customer service is top notch as…
Your customer service is top notch as always. I appreciate a company that stands behind their products.
July 16, 2026
Reply from Lulu and Georgia
Wendie,
We are so happy to hear that you appreciate our customer service and our commitment to standing behind our products. Your kind words mean a lot to us!
Lulu and Georgia
Order the swatch!
The color was not very accurate to the website photographs and I realize I should have ordered the swatch but, I incorrectly thought it would be closer to the images and less orange than how it reads in real life. Also, the furniture smell/fumes were so strong that the varnish smell was burning our eyes and we had to move it outside for 24hrs to get rid of the smell. I would be much more careful about what I order in the future to ensure color matches.
July 15, 2026
Reply from Lulu and Georgia
Hi Phillipa,
Thank you for your feedback! We offer wood swatches for select furniture items that can be purchased before finalizing your order. Some furniture pieces may have a natural odor that tends to air out, though rest assured the items you ordered have low VOC levels. If you'd like to start the return process, please let our Customer support team know, and note that a restocking fee will apply, while original shipping fees are non-refundable.
Lulu and Georgia
Using an ai system that took over an…
Using an ai system that took over an hour to navigate, repeatedly hitting dead ends.
A dehumanizing system with zero accountability.
July 22, 2026
Reply from Lulu and Georgia
Hi Susan,
Thank you for your feedback! We sincerely apologize for your experience with our automated chat system and appreciate your understanding regarding the delay in response. Our Trade support team has recently assisted you with your cancellation request. Please let us know if there is anything else we can help you with.
Lulu and Georgia
Fantastic Customer Service
Fantastic Customer Service! As a designer I work frequently with several furnishing companies. I've had some bad experiences, and this was NOT one of them..The representative, Dorema M., from Lulu and Georgia provided constant communication and very helpful in working out a "sample" for a rug that did not have one available. The Rug we purchased is lovely - great quality piece. Great Job Dorema and Lulu and Georgia. I will source here more!
July 15, 2026
Reply from Lulu and Georgia
Tucker,
We are so happy to hear about your positive experience with us! It's wonderful that our team could assist you in finding the perfect rug, especially by arranging a sample when one wasn't readily available. We truly appreciate your kind words about the quality of our products and the service you received. We look forward to helping you with your future sourcing needs.
Lulu and Georgia
Free shipping on samples
Free shipping on samples, plus fast delivery, coupled with a personal text offering additional help?! Top tier service!
July 16, 2026
Reply from Lulu and Georgia
Kelly,
We're so happy to hear you appreciated our complimentary sample shipping, prompt delivery, and personalized assistance! Your positive feedback means a lot to us.
Lulu and Georgia
communicative
Communicative! And the product was in stock, shipped and arrived at designated time as promised. Able to track shipment, comforting to have a team deliver on all marketing dimensions consistently. Not to mention the design of the products are an entirely different (up) level. Thank you! Will order again and again.
July 13, 2026
Reply from Lulu and Georgia
Lubby,
We are so thrilled to hear about your positive experience with us! It's wonderful to know that our communication, timely delivery, and product design have exceeded your expectations. We truly appreciate your kind words and look forward to your continued business.
Lulu and Georgia
Everything went fine except the…
Everything went fine except the delivery people dented our hard wood floor
July 13, 2026
Reply from Lulu and Georgia
Kaitlin,
We're very sorry to hear that your hardwood floor was damaged during delivery. This is certainly not the experience we want for our customers.
A member of our Customer Experience team will be reaching out to you directly to review the situation and assist with the next steps.
Thank you for bringing this to our attention.
Quality assurance …
Merchandise is so well made and the hired delivery service are an excellent source. The delivery men are so conscientious and very willing to accommodate any placement without fuss.
This is at least my third or fourth order and am confident in the quality & service.
July 16, 2026
Reply from Lulu and Georgia
Madelyn,
We are so happy to hear that you are consistently pleased with the quality of our merchandise and the excellent service provided by our delivery team. Thank you for your continued trust in us!
Lulu and Georgia
INCREDIBLE experience entirely
INCREDIBLE experience entirely. I am so blown away by the customer service that I will for certain be using Lulu and Georgia as my first place to look for anything.
July 15, 2026
Reply from Lulu and Georgia
Hi Jordan,
We are so thrilled to hear about your incredible shopping experience, and that our customer service left such a positive impression. We truly appreciate you choosing to shop with us!
Lulu and Georgia
Had a small issue with my order and it…
Had a small issue with my order and it was solved with one quick email!
Thanks!
July 22, 2026
Reply from Lulu and Georgia
Hi Janine,
We're so happy to hear that we were able to resolve the issue quickly, and efficiently! We appreciate you taking the time to share your positive experience.
Lulu and Georgia
I took a day off of work to receive the…
I took a day off of work to receive the shipment and was not notified it was cancelled. I received an email that the delivery was scheduled today from 930-noon and it never arrived so I called and they told me that lulu and Georgia did not ship the entire bed so they can not deliver it today. I burnt a day off for zero communication.
Update: they didn’t show up a second time.
July 12, 2026
Reply from Lulu and Georgia
Hi Alicia,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delivery delays. Our Customer support team has recently contacted you with updates on your shipment, and will follow up shortly with an estimated date for when the delivery appointment will be rescheduled. We appreciate your patience, and understanding.
Lulu and Georgia
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