Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so... See more
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I bought the Roman clay peel and stick wallpaper and the pattern seems more busy and heavy in the repeated shapes/shades than the sample image. It also was very soft and flimsy and my professional ins... See more
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The color was not very accurate to the website photographs and I realize I should have ordered the swatch but, I incorrectly thought it would be closer to the images and less orange than how it reads... See more
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I love, love love the quality and style of both trays and have been eyeing them for a while. The only thing I would comment on is the packing for shipping. The handles on the rectangle tray weren't su... See more
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Company details
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
6K reviews
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Sent wrong color pillows and poor…
Sent wrong color pillows and poor quality on throw blanket
July 20, 2026
Reply from Lulu and Georgia
Hi Fariba,
Thank you for your feedback! We sincerely apologize for the inconvenience this has caused. Our Customer support team has assisted you with a return label, and we have issued a refund for the Charlotte Velvet Pillows in Moss, Buttercream, and Seafoam, as well as the Recycled Wool Throw. Please let us know if we can assist you further.
Lulu and Georgia
There were no problems.
July 13, 2026
Reply from Lulu and Georgia
Hi Carl,
We're truly happy to hear everything went smoothly for you. Thank you for your positive feedback; we appreciate it greatly.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Tony,
We're so happy to hear that you love our products, especially the rugs, and that you had such a positive experience with our customer service! Your feedback is greatly appreciated.
Lulu and Georgia
the coffee table arrived damaged and i…
the coffee table arrived damaged and i haven't heard anything from anyone!
July 17, 2026
Reply from Lulu and Georgia
We're sorry to hear that your coffee table arrived damaged and that you haven't received a response yet. A member of our Customer Experience team will follow up with you directly to assist with the damage and review the next steps.
We appreciate your patience while we work to get this resolved.
Reply from Lulu and Georgia
Hi Alice,
We're so happy to hear that you're pleased with the quality of our products, and the speed of our shipping! Thank you for sharing your positive experience.
Lulu and Georgia
worst purchasing experience in my life
This has been the worst purchasing experience I have ever had in my life! You all are very quick to take my $1800 but do not provide any updates on when my table will be delivered. At this point you have stole my money! I have emailed, left voicemails, chatted and still no updates. In the shop app it says “waiting for details” and it has been like that since July 7, over two weeks now.
My wife and I were very excited to finally find a table we liked and wanted to purchase. You all ruined that moment for us!
Once my table is delivered, we will never purchase anything from you all again. I will make it my mission to tell everyone I know, not to purchase from you all!
I honestly should get some kind of compensation for this but knowing how you all run your business no one will read this review or try to contact me.
July 18, 2026
Reply from Lulu and Georgia
We're sorry to hear how frustrating this experience has been and understand how concerning it can feel when you don't have clear updates on an order.
At the time the order was placed, the table had an estimated fulfillment timeline of 2–3 weeks, rather than an expected delivery within one week. We understand, however, that the lack of tracking updates and communication during that time left you feeling uncertain about the status of your order.
We sincerely apologize for the frustration this caused and for the disappointment surrounding what should have been an exciting purchase. We appreciate you sharing this feedback, as clear and timely order communication is important to us.
Love my pillows and bowl
Love my pillows and bowl! Great finds on sale. Website made it easy to order and follow up communication was great.
July 15, 2026
Reply from Lulu and Georgia
Hi Robyn,
We're so happy to hear you love your new pillows, and bowl, and that you found great items on sale! We're also glad our website made ordering easy, and that our communication was helpful.
Lulu and Georgia
Reply from Lulu and Georgia
Hello,
We're so happy to hear you found our service easy to use, and appreciated the quality with a quick turnaround. Thank you for your kind words.
Lulu and Georgia
There was an issue with my order
There was an issue with my order. I never received it. I emailed your store to speak to someone who can help resolve this, and you respond with an AI bot that doesn’t understand what the issue was… incredible….
July 10, 2026
Reply from Lulu and Georgia
Hi Margarita,
Thank you for your feedback! We see that our Customer support team recently assisted you with the damaged vase, and a full refund will be processed shortly. Please let us know if we can assist you with anything else.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Bruce,
We're so happy to hear that you had an easy ordering experience, and received your items quickly. Thank you for your wonderful feedback!
Lulu and Georgia
Reply from Lulu and Georgia
Hi Caleb,
We're so glad to hear you're happy with the delivery process, and our selection of products. Thank you for your wonderful feedback!
Lulu and Georgia
The entire process was seamless
The entire process was seamless. Ordering was easy, I was kept informed throughout the delivery process, the item arrived earlier than I expected, and the console table is absolutely gorgeous!
July 8, 2026
Reply from Lulu and Georgia
Hello,
We're so pleased to hear that your entire shopping experience, from ordering to the early arrival of your gorgeous console table, was seamless!
Lulu and Georgia
Beautiful vase
Beautiful vase! Item came earlier than expected and was securely packed.
July 17, 2026
Reply from Lulu and Georgia
Hi Deanne,
We're so happy to hear you love the vase that you ordered! We're also glad it arrived earlier than expected, and was securely packaged.
Lulu and Georgia
Reply from Lulu and Georgia
Hello,
Thank you for sharing your feedback! Our Customer support team has requested additional photos of the chairs to determine if there was a manufacturing error with the fabric. Please follow up with the requested information, and our team will gladly work toward a prompt resolution.
Lulu and Georgia
It was easy to order Smashed Box
It was easy to order, and the item I wanted was in stock. But shipping was slow, and my box was completely damaged upon arrival, just smashed.
July 10, 2026
Reply from Lulu and Georgia
Hi Theresa,
Thank you for sharing your feedback with us! We sincerely apologize for the slow transit time, and any damage to your shipment. If the merchandise arrived damaged in any way, please let our Customer support team know, and we will be happy to assist you in resolving this issue.
Lulu and Georgia
Excellent quality at a nice price…
Excellent quality at a nice price point. Items are more interesting and unique than competitors. Got two area rugs, floor lamp and ceiling light. Love them all.
July 17, 2026
Reply from Lulu and Georgia
Barbara,
We are so happy to hear you love your new area rugs, floor lamp, and ceiling light! We appreciate your kind words about our unique items and quality.
Lulu and Georgia
Delivery service was great and quick
July 10, 2026
Reply from Lulu and Georgia
Hi Lindsey,
We're so happy to hear that our delivery service met your expectations and was both great and quick! We appreciate your positive feedback.
Lulu and Georgia
Late delivery
Late delivery, rep said would come 20th, tracking says cancelled, reached out again, havent heard back.
July 22, 2026
Reply from Lulu and Georgia
We're sorry for the confusion and frustration caused by the canceled delivery and the lack of follow-up. We understand how disappointing it is to be given an expected delivery date and then see the delivery canceled.
A member of our Customer Experience team will follow up with you directly to review the status of your order and provide an update.
Thank you for your patience while we work to assist you.
I’ve been waiting for a reply regarding…
I’ve been waiting for a reply regarding returning the items for several days. Also having to pay return shipping jump through hoops like photographing the item is not standard and annoying
July 17, 2026
Reply from Lulu and Georgia
We're sorry for the delay in receiving a response regarding your return. A member of our Customer Experience team will follow up with you directly to assist with the return process and answer any questions you may have.
We also appreciate you sharing your feedback regarding the return requirements. Please note that ground-shipped items from your order do not have a return shipping fee. We understand that the process can still feel inconvenient, and we'll be sure to pass your feedback along to the appropriate team.
Terrible product .Cheap looking and badly made. Would never buy again and product is non returnable.
This is a poorly made cheap looking product. An enormous disappointment.
July 17, 2026
Reply from Lulu and Georgia
Hi Susan,
We're sorry the product didn't meet your expectations regarding quality and appearance. We appreciate your feedback.
Lulu and Georgia
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