Called in yesterday to the Beverley shop for a ring for myself. Was served by a lady called Leanne. She was so helpful and patient. Never rushed me until I found the ring I wanted. Such a pleasant ex... See more
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See what reviewers are saying
Bought as. Birthday present.recipient delighted with the watch and its design. Speedy delivery, box also contained everything required included printed return label should the watch not have been... See more
Company replied
I just wanted to say a special thank you to Elizabeth the Manager at Beverley Luxe. She has now helped me with solving two problems with such kindness. My husband’s 60th birthday present was such a wo... See more
Company replied
Have ordered from Luxe a couple of times and never disappointed. But this time more than delighted and totally over the moon with my new pandora charm. Not only was it a great bargain BUT super su... See more
Company replied
Company details
Information provided by various external sources
Part of the Hugh Rice family, Luxe by Hugh Rice is the destination for designer jewellery and watches, offering popular brands including Pandora, Nomination, Thomas Sabo, Michael Kors, Olivia Burton, Swarovski and many more.
Contact info
PO BOX 614, HU9 9PP, Kingston Upon Hull, United Kingdom
- 0800 342 3180
- admin@luxebyhughrice.co.uk
- www.luxebyhughrice.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Easy to order and quick to deliver
March 12, 2024
Reply from Luxe by Hugh Rice
Thank you for such a positive review!
Reply from Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Pandora locket & chain
I ordered these as separate items as they weren’t shown as a set! They both arrived on time together, well packed in Pandora boxes and then Jiffy bags. Well satisfied with this Company, I would definitely use them to order goods in the future!👍
March 21, 2024
Reply from Luxe by Hugh Rice
Hi, thank you for leaving such lovely feedback, we are really pleased to hear how happy you are shopping with us!
Reply from Luxe by Hugh Rice
Thank you for this amazing five-star review!
Speedy delivery and beautiful jewelry
March 19, 2024
Reply from Luxe by Hugh Rice
Pleased you are happy with the product and the service!
Ordering was easy and present arrived…
Ordering was easy and present arrived on time, all in all a pleasant experience.
March 9, 2024
Reply from Luxe by Hugh Rice
Hi, thank you for your feedback, we really appreciate it!
Brilliant service
Really good easy to use website , ordered one day didn’t pay for next day delivery but it arrived next day very impressed great service
March 15, 2024
Reply from Luxe by Hugh Rice
Thank you for such great feedback, we're glad you found our service easy to use!
Great to find local suppliers
An easy ordering process, free delivery and a quick service.
March 12, 2024
Reply from Luxe by Hugh Rice
We are really pleased you were happy with the service. Thank you!
Was recommended by my daughter and was…
Was recommended by my daughter and was very satisfied with my purchase.
February 26, 2024
Reply from Luxe by Hugh Rice
That's amazing, a great review thanks you so much.
I like to support independent companies…
I like to support independent companies and this one is close to me and didn't disappoint.
The communications, price, quality and delivery were excellent.
March 4, 2024
Reply from Luxe by Hugh Rice
Brilliant to hear you had a good shopping on-line experience, thank you!
Reply from Luxe by Hugh Rice
Pleased you are happy with the product and the service!
Reply from Luxe by Hugh Rice
Thank you for this amazing five-star review!
Reply from Luxe by Hugh Rice
Pleased you are happy with the product and the service!
Reply from Luxe by Hugh Rice
Really happy you loved the shopping experience with us. Thank you.
Reply from Luxe by Hugh Rice
That's what we like to hear, thank you for your great review.
“ A Fantastic Experience “
From start to finish, buying from this company; Luxe by Hugh Rice, was a great experience
The website was easy to navigate, the ordering and payment for the product was effortless and uncomplicated, the dispatch and delivery was within 24 hours and the product itself was fantastic and very well packaged. Highly recommended seller.
February 27, 2024
Reply from Luxe by Hugh Rice
Brilliant to hear you had a good shopping online experience, and are happy with the service, thank you!
Forgot to send some of order but this…
Forgot to send some of order but this was sorted straightaway away
February 24, 2024
Reply from Luxe by Hugh Rice
Thank you for your great review. Glad we could help.
Purchased a bracelet came fast but…
Purchased a bracelet came fast but quality is terrible the clasp keeps coming undone I’d imagine a real Pandora bracelet doesn’t do that I have family who have them and there bracelets never come undone bought this as a gift for my gf and I’m not happy about it I’d like a refund or replacement bracelet
February 29, 2024
Unprompted review
Reply from Luxe by Hugh Rice
We are sorry to hear that your order has arrived and is not in pristine condition, please be assured it is not the standard we expect our customers to receive their orders. Hugh Rice are Official Pandora Stockist. Our Web Team have contacted you regarding this, if you would like to return the bracelet back to Hugh Rice, using the free returns label, our web team will investigate this. We offer our sincere apologies for the inconvenience.
Reply from Luxe by Hugh Rice
Really happy you loved the shopping experience with us. Thank you.
Item exactly as described
Item exactly as described, packaged beautifully and extremely quick delivery.
February 7, 2024
Reply from Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
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