Called in yesterday to the Beverley shop for a ring for myself. Was served by a lady called Leanne. She was so helpful and patient. Never rushed me until I found the ring I wanted. Such a pleasant ex... See more
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Bought as. Birthday present.recipient delighted with the watch and its design. Speedy delivery, box also contained everything required included printed return label should the watch not have been... See more
Company replied
I just wanted to say a special thank you to Elizabeth the Manager at Beverley Luxe. She has now helped me with solving two problems with such kindness. My husband’s 60th birthday present was such a wo... See more
Company replied
Have ordered from Luxe a couple of times and never disappointed. But this time more than delighted and totally over the moon with my new pandora charm. Not only was it a great bargain BUT super su... See more
Company replied
Company details
Information provided by various external sources
Part of the Hugh Rice family, Luxe by Hugh Rice is the destination for designer jewellery and watches, offering popular brands including Pandora, Nomination, Thomas Sabo, Michael Kors, Olivia Burton, Swarovski and many more.
Contact info
PO BOX 614, HU9 9PP, Kingston Upon Hull, United Kingdom
- 0800 342 3180
- admin@luxebyhughrice.co.uk
- www.luxebyhughrice.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Luxe by Hugh Rice
We are really pleased you were happy with the service. Thank you!
Bought as Birthday present.
Bought as. Birthday present.recipient delighted with the watch and its design.
Speedy delivery, box also contained everything required included printed return label should the watch not have been suitable.
Great service would happily recommend t family and friends. 👍
February 5, 2024
Reply from Luxe by Hugh Rice
We are thrilled to be able to assist you in finding the perfect watch. Thank you so much for taking the time to leave this great review.
Great service fast shipping
Very pleased will definitely be using again, I made a mistake ordering and needed to change it, very responsive and friendly service fixed my mistake no problem
February 16, 2024
Reply from Luxe by Hugh Rice
That's what we like to hear, thank you for your great review.
Advertising Items Not In Stock
Advertising items on website which they do not have in stock, ordered Thursday PM and email received Monday AM stating no stock
February 19, 2024
Unprompted review
Reply from Luxe by Hugh Rice
We are very sorry for any inconvenience caused. We work hard to ensure our stock levels are correct however our system cannot always update stock levels instantaneously and occasionally a stocking error can occur,
Impressive
Very good website for easy online ordering.
Delivered very quickly ⭐️
Loved the ring ⭐️⭐️
February 9, 2024
Reply from Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service and the product
Amazing service and value
Amazing service and value, will definitely be back in the future!
February 6, 2024
Reply from Luxe by Hugh Rice
Thank you for sharing your online experience. We are look forward to your return visit.
Excellent, kind and helpful staff. Beautiful stock.
I just wanted to say a special thank you to Elizabeth the Manager at Beverley Luxe. She has now helped me with solving two problems with such kindness. My husband’s 60th birthday present was such a worry and with her help it became a real joy to give him the present I brought from Luxe. The customer service is warm, friendly, professional and exemplary. I can honestly recommend this shop to anyone. You won’t be disappointed. X
February 10, 2024
Unprompted review
Reply from Luxe by Hugh Rice
We are delighted to hear that you had such a great experience in store. We will be sure to pass your lovely comments on to Elizabeth. Thank you so much for your 5* review and for sharing this.
Sent to wrong address an when told…
Sent to wrong address an when told them thay was not helpfully at all
February 6, 2024
Reply from Luxe by Hugh Rice
Thank you for sharing your experience, we are sorry to hear about this situation you experienced with your order. We value any type of feedback as it helps us to improve the online service.
Have ordered from Luxe a couple of…
Have ordered from Luxe a couple of times and never disappointed. From ordering to receiving it was a hassle free and quick service. A very very happy satisfied customer.
January 13, 2024
Unprompted review
Reply from Luxe by Hugh Rice
Brilliant to hear you had a good shopping online experience, thank you!
Reply from Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Lovely Pandora ring
Very happy with purchase, genuine ring at great price and lovely presentation.
January 31, 2024
Reply from Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
Great service and really fast delivery
Great service and really fast delivery, unfortunately I have had to return the item due the size but it was a seamless transaction and they answered my email quickly, I would buy from them again
January 18, 2024
Reply from Luxe by Hugh Rice
Thank you so much for your 5* review and for sharing your experience
Reply from Luxe by Hugh Rice
That's wonderful. Thank you.
Would highly recommend
Easy ordering and excellent customer service when I called with a query.
January 16, 2024
Reply from Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Reply from Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
Lovely charm
Lovely charm. Great price. Very quick delivery. Website very easy to use
January 12, 2024
Reply from Luxe by Hugh Rice
That's what we like to hear, thank you for your great review.
Bad communication and service
January 12, 2024
Reply from Luxe by Hugh Rice
Thank you for sharing this, we are sorry to hear about this situation you experienced with your order. Can you please expand on your comments so our team can look into this. We value any type of feedback as it helps us to improve the on-line service.
Beautiful charm as described.
Beautiful charm as described.. Arrived very quickly and was well packaged. There was also a return label. Very impressed with this company and strongly recommend.
January 8, 2024
Reply from Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review regarding your online experience.
Very quick delivery excellent all round
January 7, 2024
Reply from Luxe by Hugh Rice
Thank you for such a positive review!
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