Called in yesterday to the Beverley shop for a ring for myself. Was served by a lady called Leanne. She was so helpful and patient. Never rushed me until I found the ring I wanted. Such a pleasant ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought as. Birthday present.recipient delighted with the watch and its design. Speedy delivery, box also contained everything required included printed return label should the watch not have been... See more
Company replied
I just wanted to say a special thank you to Elizabeth the Manager at Beverley Luxe. She has now helped me with solving two problems with such kindness. My husband’s 60th birthday present was such a wo... See more
Company replied
Have ordered from Luxe a couple of times and never disappointed. But this time more than delighted and totally over the moon with my new pandora charm. Not only was it a great bargain BUT super su... See more
Company replied
Company details
Information provided by various external sources
Part of the Hugh Rice family, Luxe by Hugh Rice is the destination for designer jewellery and watches, offering popular brands including Pandora, Nomination, Thomas Sabo, Michael Kors, Olivia Burton, Swarovski and many more.
Contact info
PO BOX 614, HU9 9PP, Kingston Upon Hull, United Kingdom
- 0800 342 3180
- admin@luxebyhughrice.co.uk
- www.luxebyhughrice.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift delivery and clear communication.
December 9, 2023
Reply from Luxe by Hugh Rice
That's wonderful. Thank you.
I received my order within 24 hrs of…
I received my order within 24 hrs of ordering it . Packed lovely will definitely buy from them again .
December 6, 2023
Reply from Luxe by Hugh Rice
Thank you for your great review. Glad we could help.
My item arrived super fast
My item arrived super fast, I was very impressed. Well packed, good price too.
December 6, 2023
Reply from Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
Ordered and received the next day Christmas gift
Ordered and received the next day, first class service
December 4, 2023
Reply from Luxe by Hugh Rice
Thank you for this amazing five-star review!
Reply from Luxe by Hugh Rice
We are really pleased you were happy with the service. Thank you!
Reply from Luxe by Hugh Rice
Thank you so much for this lovely review
Reply from Luxe by Hugh Rice
Brilliant to hear you had a good shopping online experience, thank you!
Very easy to use website and efficient…
Very easy to use website and efficient delivery.
November 30, 2023
Reply from Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Reply from Luxe by Hugh Rice
Thank you for such a positive review!
Reply from Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
Reply from Luxe by Hugh Rice
We are sorry to hear that your order was delay. We offer our sincere apologies . I have tracked your order and see this has been now delivered.
Speedy delivery
Easy to order on the website and the most speedy delivery ever!! My parcel arrived the next day and packaged beautifully too.
November 30, 2023
Reply from Luxe by Hugh Rice
That's amazing, a great review thanks you so much.
Excellent customer service
Quick to tell me an item was not in stock but still gave me the offer that was on,excellent customer service,will definetly shop there again.
November 24, 2023
Reply from Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Just right
My order arrived quickly , was packaged well, & in perfect condition. Will definitely buy from them again sometime. B Donnelly
November 25, 2023
Reply from Luxe by Hugh Rice
Thank you for such a great review! Look forward to your return purchases!
Very good service kept informed when…
Very good service kept informed when order would arrive and pleased with the item
November 24, 2023
Reply from Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
Pandora Me ring Link
Quick delivery and I found the item I wanted that I couldn't find anywhere
November 24, 2023
Reply from Luxe by Hugh Rice
Pleased you are happy with the product and the service!
Great product
This is the second of these I’ve bought from here,a good price and prompt delivery. In a gift box with a gift bag too.
November 24, 2023
Reply from Luxe by Hugh Rice
That's amazing, a great review thanks you so much.
Quick efficient service .
November 23, 2023
Reply from Luxe by Hugh Rice
We are really pleased you were happy with the service. Thank you!
Reply from Luxe by Hugh Rice
Thank you for such a positive review!
One of the best companies I have dealt with
Great communication every step of the way and my purchase arrived within 48 hours. Great company and I will certainly use them again
November 21, 2023
Reply from Luxe by Hugh Rice
Pleased you are happy with the product and the service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.