Called in yesterday to the Beverley shop for a ring for myself. Was served by a lady called Leanne. She was so helpful and patient. Never rushed me until I found the ring I wanted. Such a pleasant ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought as. Birthday present.recipient delighted with the watch and its design. Speedy delivery, box also contained everything required included printed return label should the watch not have been... See more
Company replied
I just wanted to say a special thank you to Elizabeth the Manager at Beverley Luxe. She has now helped me with solving two problems with such kindness. My husband’s 60th birthday present was such a wo... See more
Company replied
Have ordered from Luxe a couple of times and never disappointed. But this time more than delighted and totally over the moon with my new pandora charm. Not only was it a great bargain BUT super su... See more
Company replied
Company details
Information provided by various external sources
Part of the Hugh Rice family, Luxe by Hugh Rice is the destination for designer jewellery and watches, offering popular brands including Pandora, Nomination, Thomas Sabo, Michael Kors, Olivia Burton, Swarovski and many more.
Contact info
PO BOX 614, HU9 9PP, Kingston Upon Hull, United Kingdom
- 0800 342 3180
- admin@luxebyhughrice.co.uk
- www.luxebyhughrice.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No quibble to return or exchange
Lots to choose from, fast delivery.
I made a mistake in my order I sent item back for an exchange, no quibbles they exchanged and sent me the item I wanted in a few days. I would recommend this company.
November 13, 2023
Reply from Luxe by Hugh Rice
Thank you for this amazing five-star review!
Really easy to order and very quick with delivery and I all ways shop there
Good all way shop with luxe
November 14, 2023
Reply from Luxe by Hugh Rice
Thank you for such a great review! Look forward to your return purchases!
only took 1 day from order to deliver in my book that is excellent
the item was delivered after 1 day from order in my book that is excellent
November 13, 2023
Reply from Luxe by Hugh Rice
Brilliant to hear you had a good shopping on-line experience, thank you!
Reply from Luxe by Hugh Rice
Really happy you loved the shopping experience with us. Thank you.
Nomination charm
Gorgeous little nomination charm, there was a good range to choose from. Fast delivery. Would happily purchase from again.
November 11, 2023
Reply from Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
The charm is lovely but only gave 4…
The charm is lovely but only gave 4 stars as it wasn’t in the middle of the square and it is notion the bracelet x
November 11, 2023
Reply from Luxe by Hugh Rice
We are sorry to hear that your order has arrived and is not in pristine condition, please be assured it is not the standard we expect our customers to receive their orders. We offer our sincere apologies for the inconvenience.
Reply from Luxe by Hugh Rice
Thank you for this amazing five-star review!
Reply from Luxe by Hugh Rice
Pleased you are happy with the product and the service!
Easy to order and quick delivery
November 5, 2023
Reply from Luxe by Hugh Rice
That's wonderful. Thank you.
Not the quality I thought it’d be
November 2, 2023
Reply from Luxe by Hugh Rice
We offer our sincere apologies for the quality not been as you thought . We do expect our orders to arrive in pristine condition,
The staff where friendly
The staff where friendly, polite and helpful
November 5, 2023
Unprompted review
Reply from Luxe by Hugh Rice
Thank you for this amazing five-star review!
Reply from Luxe by Hugh Rice
That's amazing, a great review thanks you so much.
Items super quality boxes less so.
October 29, 2023
Reply from Luxe by Hugh Rice
Pleased you are happy with the product. Thank you
Reply from Luxe by Hugh Rice
Brilliant to hear you had a good shopping on-line experience, thank you!
Fantastic service quick delivery
October 26, 2023
Reply from Luxe by Hugh Rice
We are really pleased you were happy with the service. Thank you!
Impressed
Delivered, quickly in perfect condition and enough gift packaging for each item. Perfect 🙂
October 15, 2023
Reply from Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
Wrong item sent
Wrong item sent. Birthday present which makes even more disappointing. Hopefully will be resolved promptly. They acknowledged email very quickly.
October 14, 2023
Reply from Luxe by Hugh Rice
Thank you for sharing your experience, we are sorry to hear about this situation you experienced with your order. We value any type of feedback as it helps us to improve the on-line service. We offer our sincere apologies for the inconvenience this has caused.
Reply from Luxe by Hugh Rice
We are really pleased you were happy with the service. Thank you!
Reply from Luxe by Hugh Rice
Brilliant to hear you had a good shopping on-line experience, thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.