Luxury Nook Ltd 

We bought vanity units & wc for our en-suite from LUXORY NOOK, were so pleased with them that we have just bought some of the white glossy Turin range cabinets, sink, wc & a beautiful square basin mixer & sprung waste which look superb on the sink... we placed our order online, the delivery was going to be 3-5 working days but arrived in just two days & the items were brought into the house by two very friendly staff.
The prices for the quality really do take some beating, we will definately buy from you again... well done LUXORY NOOK & thankyou for transforming our bathroom, which is now a wetroom & looks amazing

really pleased with the product supplied. excellent quality and for an affordable price. Was quoted 3 to 5 day delivery had to chase delivery on the 5th day but did get it even tho it was very late in the day.

Bathroom furniture is of a very high standard. Already assembled is an added bonus. Top class furniture at a very low price. Helpfull, friendly customer service staff.
Really well packaged and very quick delivery.

I bought vanity units for basin and toilet with concealed basin, the items were delivered quickly, but unfortunately the Company was let down by the courier servicem, the WC cabinet was broken in one place, the concealed cistern was completely smashed, the WC packaging was also badly beaten up, but luckily the item was ok - I phoned up, was asked by e-mail to submit photogtaphic evidence, which I did and I recieved the replacement's today (6 days later) I, the packaging was much improved and I have checked everything and it's all fine, can't wait for it to go in - so I'd award 5 stars as I believe the damage was caused by a 3rd party and was resolved quickly and easily by the customer care team

bought a sink with under cupboard unit,the quality of the unit and sink was excellent,and arrived fairly quickly

Having done the research for my bathroom items and looking at various web sites, Luxury nook took all the pressure off and their online help from Steve was brilliant, he helped with a couple of questions and the saving was excellent coupled with quick prompt delivery.
although my bathroom isnt fitted yet, i have checked the items and found the quality to be very good

what a most pleasant experience, to do business with such a professional firm, one could say old fashioned values, but nothing old hat about this operation, such lovely people to do business with, and such a luxury item, it really is top drawer, from start to finish, even the delivery man could not have done more, many thanks Luxury Nook, hope I can find more things to buy off you in the future, Your most happy customer, Julia Francis.

Items well packed on pallet & delivery was easy to arrange.
Not Installed yet but looks good lined up in the front room.
would definately recommend Luxury Nook Ltd

Having shopped around i found that Luxury Nook were both Good on Price and helpfullness with Stephen. How ever when confirming with him that by using standard delivery the items ordered on Wed 24th Aug would arrive on Wed 31st Aug he Quoted YES Delivery is 4 days. I ordered, Payment was taken, i was given an order number, Next day i received an e-mail, goods despatched. Website says Status processing order ? I rang on 26th, told goods despatched and given telephone number to contact the delivery company to arrange date. I rang delivery company and confirmed delivery for Wed 31st Aug. Wed 31st Aug i rang Delivery company, given another number and told to ring their local depot, then given a mobile number to ring the driver. Driver had no delivery for me. Told to ring local depot, local depot said order not received, ring main depot. Main depot said would trace and get local depot to ring me. Looked at luxury Nook website order still says status processing order. Rang luxury Nook who say should be delivered today. While on phone to them, the local delivery depot ring me says can see the items but not due to be delivered for another FOUR days. Tell Luxury Nook to either refund the money and arrange to have them returned to them selves or to make sure that i have them delivered today as per original order and conversation. Tell the delivery company to sort out delivery with Luxury Nook. twenty minutes later received call from local depot will be delivered within 2 hours. Goods received, But fitting instructions were for shower screen and not for shower screen with return panel, bottom fixing plate missing from shower screen, did not know if this was because of return screen or if return should have had a fixing plate too ? so used clear mastic to hold in place.

brought unit came very quickly plumers havent opened it yet but looks first class

Pleased with the product, well packaged and quality good! I'm happy to order from Luxury Nook again and would recommend to a friend! Thank you.

I'd give an opinion if I'd received the item.

Great communicators who provide you with exactly what you want.

Ordered the walk in shower and only took a couple days to arrive. Very well packaged and looks very expensive. Very pleased with the service I received and have recommended this website to my colleagues.

excellant service and quick delivery, I have ordered twice and am more than pleased with price and product.

the service from this company could not be faulted .helpfull on the phone and very prompt delivery.

Having ordered my new bathroom from you I was quoted a delivery of 3-5 working days. The order was placed on 19th August so arranged for fitters to be on site on 30th August. Giving plenty of time for the delivery you would think. When I contacted you on the 30th when I had fitters but no bath I was told its with the carrier and I would have to contact them. Dispite the fact I feel this was something you should have done as my order was eith you I relented and called them myself, to be told they didnt know when it would be delivered and they would call me.
Its now 31st and no call has been received as yet.
I find this kind of sevice totaly unecceptable. Having taken my money the customer service has been nothing short of POOR.
Please be assured I will think long and hard before ordering anything from you in the future.

I'm sure that if everything had gone according to plan with the actual delivery, then I would have had no complaints as the items I ordered are good value and acceptable quality.

However, whilst the pallet was being unloaded by the driver, a number of packages fell off. Two of these were ceramic items and were totally smashed beyond use. This was reported to Luxury Nook immediately and complete replacements were despatched and received OK.

It was the third item which revealed the gaping holes in their customer service processes. The laundry unit was damaged on the top corner and after some investigation, with Luxury Nook's permission, I found it was easy enough to remove the top, thinking it would be easier to parcel up just the top which was 30mm square and thereby expedite the replacement. Sadly this was not the case.

At this stage I was communicating by email and having had no response, I eventually rang to find that they had not received my email - they finally found it in their Junk Mailbox - something for which they didn't even apologise. Clearly they do not have prevention systems in place to avoid such occurrences being overlooked.

After 2 days I rang again to be told that their supplier had sent a new one, but that the delivery time was 3 to 5 days. A week later it had still not arrived, so I rang again and they said that the supplier would send a replacement for the replacement. It is now over 4 weeks and a replacement top has still not arrived.

During all this time there has been no pro-active interest or action from Luxury Nook and I can only conclude that they don't care about this particular customer's problem.

I would advise that other customers:
a) don't communicate urgent by email and
b) insist on whole unit replacement from stock

I ordered my items on line and was issued the obligatory delivery e-mail of delivery in 3-5 days (from past experince with other suppliers I wondered which 3-5 days this would be!!!)
I was contacted the next day and was amazed to be notified that my items would be delivered the following day and as promised it was

Excellent service, Excellent value for money, Excellent customer servive....... Excellent alround

unit delivered on time.well packed on a pallet.both items are of a very good quality p,s the delivery driver was very helpfull