Luxury Nook Ltd 

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Rated 1 out of 5 stars

I spent nearly £1000 with this very bad company and the light fitting arrives with two broken bulb holders and one broken glass lamp shade. I contacted them to complain and ask for new bulb holders to... See more

Company replied

Rated 4 out of 5 stars

Our lovely new cabinet, basin and tap arrived yesterday. Can't wait to get it fitted and hope it's as good as it looks in the pictures. Lucky our neighbours were in as the delivery firm didn't phone... See more

Rated 5 out of 5 stars

Ordered on Monday last week with the free delivery option. Logged in Tuesday and Wednesday to see how order was going and it said processing. Then Wednesday afternoon had a phone call from courier sev... See more

Rated 5 out of 5 stars

We bought vanity units & wc for our en-suite from LUXORY NOOK, were so pleased with them that we have just bought some of the white glossy Turin range cabinets, sink, wc & a beautiful square basin mi... See more

Company details

  1. Bathroom Remodeler

About Luxury Nook Ltd

Information provided by various external sources

Here at Luxury Nook we understand great quality and design does not have to cost a fortune and we pride ourselves on being friendly and truly customer focused, see for yourself with our 100% ebay feedback rating.

Fast Free Mainland UK delivery available
Next Day Pallet Service
Saturday Pallet Service
IMRG Gold Standard Member


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Rated 1 out of 5 stars

Rubbish

I bought a sink and toilet vanity pack, the toilet system plastic tank was cracked on unpacking, I rang rite away, they said it had been dispatched took over one week for this to come, the fixing bracket kit for the toilet was not incuded and cost me a further £10+, on close inspection after installation i found the sink vanity cupboard and the toilet cupboard to be two diffrent shades of white, no point contacting them to complain as it states all complaints must be made within 24hr
as a plumbing and heating engineer i will not buy or recomend Luxury Nook to any one

June 15, 2011
Unprompted review
Luxury Nook Ltd logo

Reply from Luxury Nook Ltd

Please contact the office on 0844 8793164. We do not state anywhere that complaints must be made within 24 hours. You have a guarantee with your product and Im sure we can resolve any issue you may have with the item

Rated 5 out of 5 stars

Make a splash with a quality luxury bathroom!

I phoned before I ordered to check a couple of things and the customer service advised was very helpful, friendly and up beat The units arrived well packed and on schedule, we had a bit of a hicup though with the delivery, the courier forgot to call - thankfully I was home. When I contacted Luxury Nook about this they were most apologetic and spoke to the courier company.
The vanity basin & WC in the gloss white units look great - they really do add a touch of luxury to the bathroom.
Overall a simle and smooth buying experience and exceptional value for money - Thank you Luxury Nook. I would have no hesitation to recommend you to friends.

June 15, 2011
Unprompted review
Rated 5 out of 5 stars

Recommended

Their website is easy to navigate, choice of products is excellent and pricing great. All in all a great experience.

June 14, 2011
Unprompted review
Rated 5 out of 5 stars

no pallets please !!

no problems with the stock that has arrived but they need a better delivery firm. Just dropped the stuff off on a pallet at the door so got to unload it all myself and he refused to take the pallet back. I ordered a vanity unit set NOT a pallet as well so now stuck with that in the kids garden.

June 14, 2011
Unprompted review
Rated 2 out of 5 stars

disappointed

fauiled delivery on arranged day, rearranged and in convenient cost. Delivery was short of agreed items. Purchases did not have connectors for either Basin to wall, Toilet to floor, waste missing from bath unit, no connections either on Shower valve to connect tom pipes.

Overall feel let down as none of this highlighted was under impression this was a full suite with all connections, as these were missing this had delayed plumber in connecting these as had to source another time. Still awaiting job being completed due to these missing items

June 13, 2011
Unprompted review
Rated 5 out of 5 stars

fantastic service and quality

Ordered vanity suite on Friday at 12.30 and it arrived on the following Thursday. Quality of goods is exceptional - in the past we have bought similar from a local bathroom centre and were obviously ripped off by them. Would not hesitate to recommend or use again.

June 13, 2011
Unprompted review
Rated 5 out of 5 stars

Quality product,excellent service

We are very happy with our new vanity unit from Luxurynook.
The unit is well made and stylish. Its addition has transformed our downstairs cloakroom. Delivery was prompt and trouble free.
We will certainly use the company again. Thank you for a great service

June 7, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great quality products. Brilliant customer service as we had a problem with order, but resolved quckly.
Would definately recommend without a second thought.
Thankyou Luxury Nook.

June 5, 2011
Unprompted review
Rated 1 out of 5 stars

Never going to use you again

Still not received order, states on website that delivery in 3-5 working days, doesn't arrive, when speak to somebody, they say it is 10 working days. Quick enough to take your money, don't hurry to give you anything back but greif!

June 3, 2011
Unprompted review
Luxury Nook Ltd logo

Reply from Luxury Nook Ltd

Our standard delivery for our stock items is 3-5 working days, our tool range is as stated on the website 7-10 working days.

Rated 1 out of 5 stars

Terrible Service

I placed an order for bathroom furniture in good faith, and after taking my money they despatched the wrongly matching goods. There was a known manufacturing problem with colour matching but the items were still despatched from their warehouse, after contacting them several times I was advised that the replacement would take 6-8 weeks! As this wasn't satisfactory the wrong goods were collected within 2 days but 2 weeks later I still do not have a refund. After phoning and numerous emails I have still not received a satisfactory response and still waiting for a refund.......

June 2, 2011
Unprompted review
Luxury Nook Ltd logo

Reply from Luxury Nook Ltd

When your order was in transit we spotted an error with our stock so immediately contacted you to advise that there was a problem and asked you whether you would like a full refund or to wait for the correct stock to arrive.

You advised that you would prefer a collection and refund which we actioned. Unfortunately there was a delay with the goods arriving back at our warehouse for which we apologise. Your order has since been refunded in full

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