I spent nearly £1000 with this very bad company and the light fitting arrives with two broken bulb holders and one broken glass lamp shade. I contacted them to complain and ask for new bulb holders to... See more
Company replied
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I spent nearly £1000 with this very bad company and the light fitting arrives with two broken bulb holders and one broken glass lamp shade. I contacted them to complain and ask for new bulb holders to... See more
Company replied
Our lovely new cabinet, basin and tap arrived yesterday. Can't wait to get it fitted and hope it's as good as it looks in the pictures. Lucky our neighbours were in as the delivery firm didn't phone... See more
Ordered on Monday last week with the free delivery option. Logged in Tuesday and Wednesday to see how order was going and it said processing. Then Wednesday afternoon had a phone call from courier sev... See more
We bought vanity units & wc for our en-suite from LUXORY NOOK, were so pleased with them that we have just bought some of the white glossy Turin range cabinets, sink, wc & a beautiful square basin mi... See more
Information provided by various external sources
Here at Luxury Nook we understand great quality and design does not have to cost a fortune and we pride ourselves on being friendly and truly customer focused, see for yourself with our 100% ebay feedback rating.
Fast Free Mainland UK delivery available
Next Day Pallet Service
Saturday Pallet Service
IMRG Gold Standard Member
use the site and information was great, clear, and prices were competitive, even speaking to the customer service lines was easy, and you actually got someone that understood the product
Very pleased with quality of product when it arrived.
Looks neat and fits into its allocated space really well.
I bought a sink and toilet vanity pack, the toilet system plastic tank was cracked on unpacking, I rang rite away, they said it had been dispatched took over one week for this to come, the fixing bracket kit for the toilet was not incuded and cost me a further £10+, on close inspection after installation i found the sink vanity cupboard and the toilet cupboard to be two diffrent shades of white, no point contacting them to complain as it states all complaints must be made within 24hr
as a plumbing and heating engineer i will not buy or recomend Luxury Nook to any one

Reply from Luxury Nook Ltd
I phoned before I ordered to check a couple of things and the customer service advised was very helpful, friendly and up beat The units arrived well packed and on schedule, we had a bit of a hicup though with the delivery, the courier forgot to call - thankfully I was home. When I contacted Luxury Nook about this they were most apologetic and spoke to the courier company.
The vanity basin & WC in the gloss white units look great - they really do add a touch of luxury to the bathroom.
Overall a simle and smooth buying experience and exceptional value for money - Thank you Luxury Nook. I would have no hesitation to recommend you to friends.
Their website is easy to navigate, choice of products is excellent and pricing great. All in all a great experience.
no problems with the stock that has arrived but they need a better delivery firm. Just dropped the stuff off on a pallet at the door so got to unload it all myself and he refused to take the pallet back. I ordered a vanity unit set NOT a pallet as well so now stuck with that in the kids garden.
fauiled delivery on arranged day, rearranged and in convenient cost. Delivery was short of agreed items. Purchases did not have connectors for either Basin to wall, Toilet to floor, waste missing from bath unit, no connections either on Shower valve to connect tom pipes.
Overall feel let down as none of this highlighted was under impression this was a full suite with all connections, as these were missing this had delayed plumber in connecting these as had to source another time. Still awaiting job being completed due to these missing items
I ORDERED MY ITEM ON SUNDAY AFTERNOON AND THEY WERE DELIVERED ON THURSDAY THIS WAS A QUICK AND PAIN FREE SERVICE THANKS
Ordered vanity suite on Friday at 12.30 and it arrived on the following Thursday. Quality of goods is exceptional - in the past we have bought similar from a local bathroom centre and were obviously ripped off by them. Would not hesitate to recommend or use again.
Products were of High Standard and just what I ordered and well packed.
Both you and your company are very well organised, very quick and very pleased with your service.
Kind regareds Clive
We are very happy with our new vanity unit from Luxurynook.
The unit is well made and stylish. Its addition has transformed our downstairs cloakroom. Delivery was prompt and trouble free.
We will certainly use the company again. Thank you for a great service
Had a very pleasant buying experience. I never buy big items online untill I see them, or same brand phyisically.
I used to go to great lenghts to see an item before I buy it on line.
I am of the opinion that ALL online photograghs are digitally enhanced, Luxury Nook changed that.
Thanks.
Quick delivery, lovely products and I would definately recommend this company and their products.
Slight mix up with the sink top. This was quickly put right. I would use the service again.
The website was easy to use. The price for the quality was very good; the items were well packed. The delivery agent made arrangements by phone which was very useful.
I am very pleased
Great quality products. Brilliant customer service as we had a problem with order, but resolved quckly.
Would definately recommend without a second thought.
Thankyou Luxury Nook.
delivery was fast and the sevice was great. always kept updated with the progress of recieveing my purchase.
Still not received order, states on website that delivery in 3-5 working days, doesn't arrive, when speak to somebody, they say it is 10 working days. Quick enough to take your money, don't hurry to give you anything back but greif!

Reply from Luxury Nook Ltd
I placed an order for bathroom furniture in good faith, and after taking my money they despatched the wrongly matching goods. There was a known manufacturing problem with colour matching but the items were still despatched from their warehouse, after contacting them several times I was advised that the replacement would take 6-8 weeks! As this wasn't satisfactory the wrong goods were collected within 2 days but 2 weeks later I still do not have a refund. After phoning and numerous emails I have still not received a satisfactory response and still waiting for a refund.......

Reply from Luxury Nook Ltd
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