The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
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The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Easy to use the app and connect even with an older phone. Great plans with much cheaper rates than Canadian alternatives.
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
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Even though I bought the…
I don't know even though I bought the web pass extra 1, I am unable to connect internet.
October 17, 2026
Reply from Lyca Mobile FR
Hello,
After checking your account, we can confirm that Web Pass Extra 1 has been successfully added. To check your remaining balance, please dial *137# from your Lyca Mobile phone. If you are still unable to access the internet, contact us via private message so we can investigate the issue together and help you find a solution as quickly as possible.
The Lyca Mobile Team
Impossible to delete debit card
It's been days that I've been trying to remove my debit card registered in my profile on your website, and it's not possible. I always get the message: "Renewal is already mapped for the given card" even though auto-renewal service has already been deactivated. I've sent several emails and they only gave me a ticket ID, saying: "a team is in charge for further investigation and assistance." What the heck is that??? It's just a matter of a couple of clicks for them and the problem would be solved! Now they don't respond to my emails. Please don't tell me again to contact you via Facebook, that's not serious. As a customer, I have the right to demand a concrete answer
October 12, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We are pleased to confirm that your request has been successfully resolved. Thank you for your patience and understanding.
The Lyca Mobile Team
It is easy tot get this eSIM and works fine
It is easy tot get this eSIM and the payment is also good and easy to do
October 16, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re glad to hear that getting your eSIM and completing the payment were easy and that everything is working well. Your satisfaction is important to us.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Nous sommes navrés pour la gêne occasionnée. Après vérification de votre ligne, nous vous confirmons que l’ensemble de vos services fonctionne correctement.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
Following our conversation, we’re pleased to hear that your issue has been successfully resolved. Thank you for your patience and understanding.
The Lyca Mobile Team
Very nice service and very easy to use…
Very nice service and very easy to use and activate
October 14, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to hear that you find our service easy to use and activate. Thank you for choosing Lyca Mobile!
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with our service. Your satisfaction means a lot to us, and we’ll continue doing our best to provide you with a great experience.
Have a wonderful day 😊
The Lyca Mobile Team
Awful and frustrating
Awful and frustrating
5G is not really 5G. Very slow most of the time means even the most mundane of tasks like sending a photo can take two or three minutes. I suspect that Bouygues Telecom throttles their data to prioritise its own clients.
Hidden charges. Billed from the moment the SIM is in the post, even if you are not able to use it. Also billed for the period up until your number is transferred from your previous provider. They are clear about charging you a thirty day cancellation charge at least.
After contacting customer services and getting cut and paste responses I have decided to go back to my old provider Red by SFR. Less data, more in cost and 4G but trustworthy and reliable. Their 4G is already faster than anything Lycamobile is promising.
October 14, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
The network performance and billing concerns you have raised deserve careful attention. Lyca Mobile operates on the Bouygues Telecom network, and connection speeds may vary depending on your location, local network conditions, and device configuration. However, we understand the importance of having a reliable connection and clear information about billing and activation dates.
Please contact us via private message on Facebook so we can review your account and billing details together, investigate the issues you experienced, and provide you with a clear response and a solution as quickly as possible.
The Lyca Mobile Team
Hello
Hello, I recently bought a new Lycamobile SIM card in France, but my mobile data connection is very unstable.
The internet works for a few seconds, then disconnects, and reconnects a few seconds later. This keeps happening repeatedly.
I have already tried switching from 5G to 4G and checking my APN settings, but the problem still persists.
Could you please check if my SIM card is fully activated and if there are any issues with my mobile data service or network connection?
Thank you!
October 14, 2026
Reply from Lyca Mobile FR
Hello,
We understand how frustrating an unstable mobile data connection can be, especially after you have already tried several troubleshooting steps. Lyca Mobile operates on the Bouygues Telecom network in France, and connection performance may vary depending on local conditions or device configuration.
Please contact us via private message on Facebook so we can review your SIM activation and mobile data service together, carry out the necessary checks, and help you find a solution as quickly as possible.
The Lyca Mobile Team
Your internet is very slow
Your internet is very slow, the network isn't good in certain areas. Your network is on and off
October 12, 2026
Reply from Lyca Mobile FR
Hello,
We understand your frustration regarding slow internet speeds and unstable network coverage. Our team will review your case to help find a solution as quickly as possible. Please contact us via private message so we can assist you further.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your feedback! We're glad to know you're satisfied with our service. Your support means a lot to us, and we look forward to continuing to meet your expectations.
Have a nice day 😊
The Lyca Mobile Team
My internet is not working after few…
My internet is not working after few days of using it. I got 250Gb.
October 8, 2026
Reply from Lyca Mobile FR
Hello,
Internet issues can have different causes, including network conditions or device settings. Please contact us via private message on Facebook so we can check your situation together and find a solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We're glad you found our top-up process easy and the updates quick.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you so much for your positive feedback! We're delighted to hear that you've had a good experience with Lyca Mobile. Your satisfaction means a lot to us, and we look forward to continuing to provide you with a reliable service.
Have a lovely day 😊
The Lyca Mobile Team
They took Money from my Lycamobile app…
They took Money from my Lycamobile app credit and didn't give me my bundle.
Tried to top-up multiple times but it didnt work.
Stayed two days without being able to make calls and send messages.
Till today where I topped up again with another €10 to finally get a bundle.
October 9, 2026
Reply from Lyca Mobile FR
Hello,
We would like to understand what happened with your account and clarify the transactions concerned. Please contact us via private message on Facebook so we can review your situation together, check your account balance and help you find a suitable solution as quickly as possible.
The Lyca Mobile Team
Fast & Easy
Packages Displayed well and easy to choose and purchase went fast. Could be better at getting the TVA Invoice in name of the company. Otherwise excellent for over the years I have used Lyca.
October 10, 2026
Reply from Lyca Mobile FR
Hello,
Hello,
Thank you for your loyalty over the years and for sharing your feedback! We're delighted that you find our packages easy to browse and purchase. We also appreciate your suggestion regarding VAT invoices issued in a company's name, and we will share it with the relevant team for consideration.
The Lyca Mobile Team
Prompt response
I had a bad experience initially with the internet but then the customer care resolved it promptly by mails and now its up and running perfectly. Issue was resolved in 2 days.
October 9, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your experience. We're glad our customer care team was able to resolve your internet issue promptly within two days and that your service is now working perfectly. Your feedback is greatly appreciated!
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We're delighted to know that you consider Lyca Mobile the best network in France. Your satisfaction motivates us to continue providing you with the best possible service.
The Lyca Mobile Team
It’s the third time that I’m trying to…
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible //
I’m editing my review as they called and helped me solve the problem, Rajhid I think was his name was really helpfull, thank you!
October 9, 2026
Reply from Lyca Mobile FR
Hello,
Following our exchange, we would like to confirm that your request has been successfully processed.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Merci pour votre retour positif ! Nous sommes ravis que vous ayez apprécié l’efficacité de notre service.
L’équipe Lyca Mobile
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