The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
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It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Easy to use the app and connect even with an older phone. Great plans with much cheaper rates than Canadian alternatives.
Company replied
Hello, I recently bought a new Lycamobile SIM card in France, but my mobile data connection is very unstable. The internet works for a few seconds, then disconnects, and reconnects a few se... See more
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Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
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Since yesterday I purchased my bundle I…
Since yesterday I purchased my bundle I have not been able to use the data it has not shown on my database and it's not working till you did
October 2, 2026
Reply from Lyca Mobile FR
Hello,
Following our call, we’re pleased to confirm that your request has been successfully resolved. Thank you for your patience and understanding.
The Lyca Mobile Team
You are stifling your customers with fake advertising
I bought the 5gb bundle but once bought I got 2, gb what is the reason?
October 3, 2026
Reply from Lyca Mobile FR
Hello,
We regret the discrepancy with your data allowance. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Hello
Hello. I am very satisfied to the response of the lyca team. The only problem is the speed of internet . I am in Clermont Ferrand in France. The speed is so low especially during night.
October 2, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to know that you’re satisfied with your Lyca Mobile experience.
The Lyca Mobile Team
Good service
October 2, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to know that you’re satisfied with your Lyca Mobile experience.
The Lyca Mobile Team
Bro I did « renouvellement automatic « …
Bro I did « renouvellement automatic « but that shit didn’t went and to do another forfaits its a pain in the ass, make the stuff easier
October 1, 2026
Reply from Lyca Mobile FR
Hello,
We regret the difficulties you experienced with the automatic renewal and purchasing another plan. Please contact us via private message so we can review your case together and help you as quickly as possible.
The Lyca Mobile Team
good
good
i am long time with lycamobile very very good service and net wark
we are verry happy with lyca france thanks to lycamobile famile
October 2, 2026
Reply from Lyca Mobile FR
Bonjour,
Thank you for your loyalty and kind feedback! We’re delighted to know that you’re happy with our service and network.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
We really appreciate your kind words! It’s wonderful to know that you had such a positive experience with our service and assistance.
Have a lovely day 😊
The Lyca Mobile Team
Lyca is good but registration is my…
Lyca is good but registration is my name but some time come to illégal call more than
October 1, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your feedback. We’re pleased to hear that you are satisfied with Lyca Mobile. Regarding the unwanted calls, we invite you to contact us via private message so that we can review your situation together and assist you as quickly as possible.
L’équipe Lyca Mobile
It’s not friendly to English speakers
It’s not friendly to English speakers
I can not find the new mobile number
It’s very hard to follow
September 30, 2026
Reply from Lyca Mobile FR
Hello,
You can easily check your Lyca Mobile number by dialing *132# from your phone. We hope this helps you find the information you need more easily.
If you need any further assistance, please contact us via private message on Facebook so we can review your situation together and assist you as quickly as possible.
The Lyca Mobile Team
It was a good conversation and the…
It was a good conversation and the agent's explanations were helpful. Good customer service.
September 28, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your positive feedback! We’re pleased to know that you found the assistance clear and helpful. It’s great to hear that your interaction with our customer service met your expectations.
Wishing you a great day 😊
The Lyca Mobile Team
It was great syed
September 30, 2026
Reply from Lyca Mobile FR
Hello,
We truly appreciate your kind feedback! We’re delighted to know that you had a great experience with our service. Your satisfaction means a lot to us.
Enjoy the rest of your day 😊
The Lyca Mobile Team
There are 51 countries to call.
There are 51 countries to call.. why isnt there turkey.. there are a lot of turkish people using lycamobile
September 30, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your suggestion. We understand your request regarding calls to Turkey and appreciate you taking the time to share your feedback. We will pass your suggestion on to the relevant team for consideration.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
We're happy to know that you found everything you needed with Lyca Mobile. Thank you for sharing your positive experience with us!
Wishing you a wonderful day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Nous aimerions comprendre ce qui bloque l’activation de votre ligne. Contactez-nous en message privé sur Facebook afin que nous puissions examiner votre situation ensemble et vous aider à trouver une solution le plus rapidement possible.
L’équipe Lyca Mobile
Terrible mobile data connection
Unfortunately, I've never ever experienced worse connection than the mobile data I have in Paris through Lyca Mobile. I used to have the same SIM card in Nice for 2 months, and recently used it in the Netherlands and the connection was perfect. I have already contacted Lyca about my terrible mobile data connection in Paris, they have sent me configuration settings that didn't help at all, now they have promised to "work on the quality of service". I used the SIM card for 1 month, and unfortunately had to renew it for one more month because I didn't have options at that moment, but I am super frustrated to pay 10€ for internet that refuses to work. I once spent 40 MINUTES sending a video of 40 SECONDS. I am unable to talk to any of my relatives or friends through WhatsApp, Viber and Telegram, because no one can hear what I'm saying. I have a hard time sending photos and videos, because they take minutesssss to send. I think it's safe to say my nerves have also been damaged during this month of usage. If I wasn't broke I'd change the service provider right now, but I feel bad about that 10€ I payed for this month...
September 27, 2026
Reply from Lyca Mobile FR
Hello,
The network difficulties you describe do not reflect the level of service we aim to provide. Lyca Mobile operates on the Bouygues Telecom network, and performance can vary depending on the location and local conditions. Please contact us via private message on Facebook so we can review your situation together and work towards a solution as quickly as possible.
The Lyca Mobile Team
AWEFULL comnection
AWEFULL service. Connection lost every 5 minutes. In a BIG city.
Only customers service are nice people though.
September 28, 2026
Reply from Lyca Mobile FR
Hello,
We're pleased to know that our support met your expectations and that our assistance was helpful. Thank you for your positive feedback and for your trust in Lyca Mobile!
Have a great day 😊
The Lyca Mobile Team
Lyca Mobile Won't let me cancel Autopay
I visited France this month of September and my son-in-law convinced me to sign up for a Lyca Mobile eSim, I signed up for it and used it for about 1 week. Now a) I cannot establish an on line account and b) I cannot cancel the Autopay I did not authorize. Lyca Mobile intnetially makes it virtually impossible to cancel Autopay, if you read many other people's experiences on Trustpilot and elsewhere, Apparently this is their business model, get people signed up and never let them leave. If /when they charge my credit card for a 2nd payment I will go to my credit card company and cancel/contest the charge. Stay away from Lyca Mobile!!!!
Lyca Mobile got back to me super fast and assured me that the autopay feature was disabled on my very temporary account.
September 28, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We can confirm that the AutoPay option on your account has been successfully disabled. If you still have any concerns regarding your account, please contact us via private message on Facebook so we can review your situation together and provide any clarification needed as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes heureux de savoir que vous êtes satisfait de la qualité de notre service. Votre satisfaction est une belle récompense pour nos équipes.
Bonne journée 😊
L’équipe Lyca Mobile
The app and website are working very…
The app and website are working very poorly. I spent five hours trying to pay for my SIM card's monthly plan. The website wouldn't let me pay for the 250-gigabyte option; instead, it kept redirecting me to more expensive plans that I don't need. The app keeps crashing or showing a white screen.
September 28, 2026
Reply from Lyca Mobile FR
Hello,
We would like to understand what happened with your online payment and access to the app. Please contact us via private message on Facebook so we can review your situation together and help you find a solution as quickly as possible.
The Lyca Mobile Team
I hope it works well once I've bought…
I hope it works well once I've bought it. It worked very well. I really appreciate it.
September 28, 2026
Reply from Lyca Mobile FR
Hello,
We're delighted to hear that everything worked very well and that you're happy with your experience. It's great to know that you appreciate our service!
Have a great day 😊
The Lyca Mobile Team
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