The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
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The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Easy to use the app and connect even with an older phone. Great plans with much cheaper rates than Canadian alternatives.
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
Asks customers to review
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Reply from Lyca Mobile FR
Bonjour,
Nous prenons en compte votre retour concernant la vitesse de connexion 5G. Nous vous invitons à nous contacter en message privé afin que notre équipe puisse examiner votre situation et vous apporter une solution dans les meilleurs délais.
L’équipe Lyca Mobile
Scam
Scam ! I bought a Sim and bought a plan. They said i have not activated after 3 weeks in use and block my phone. Been trying to fix problem but Lyca makes it impossible. Seems like they just want me to spend more money! Scammers
September 24, 2026
Reply from Lyca Mobile FR
Hello,
We understand your frustration regarding the activation of your SIM and the interruption of your service. Please contact us via private message with your details so our team can review your case and find a solution as quickly as possible.
The Lyca Mobile Team
The important think for me is service…
The important think for me is service of the network.
Once I need help your customer center help me and it was very good experience fir me from yours.
October 7, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to hear that you had a great experience with our customer service team. Your satisfaction is important to us, and we appreciate your trust in Lyca Mobile.
The Lyca Mobile Team
I live in Valenciennes, and in the evening, this mobile is inaccessible
I live in Valenciennes, France, and I recently purchased a Lyca Mobile plan with a 350GB data allowance. While the speed is reasonably stable in the morning and afternoon, it drops below 5 Mbps in the evening—specifically after 5 PM. I can barely load anything at all; it’s a terrible experience.
October 7, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We take note of your feedback regarding network quality. Please contact us via private message so our team can review your case and assist you.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We’re sorry that the quality of our data and Internet service did not meet your expectations. Please reply to us by private message so we can review your situation and assist you.
The Lyca Mobile Team
Great experience very good staff very…
Great experience very good staff very good service thats good quality mobile service thanks lyca pervaiz
October 7, 2026
Reply from Lyca Mobile FR
Hello,
Thank you very much for your positive feedback! We’re delighted to hear that you had a great experience with our staff and service. Your satisfaction means a lot to us.
The Lyca Mobile Team
Am happy for service but I hope next…
Am happy for service but I hope next you are solve for networks
October 7, 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re glad you’re satisfied with our service and appreciate your comments regarding the network. We’ll continue working to improve your experience.
The Lyca Mobile Team
It’s not working
It’s not working. The account information is not passing the log in. Is it a scam??
October 7, 2026
Reply from Lyca Mobile FR
Hello,
Following our exchange, all the necessary information was provided to clarify your situation. We sincerely thank you for your patience and understanding.
The Lyca Mobile Team
Réseau pourri mais c'est pas cher
Réseau pourri mais c'est pas cher
Edit : Suite aux efforts du service client notamment Mr. Rakkadi, une légère amélioration a été constatée mais le fait est que ça reste assez instable pour le moment.
October 7, 2026
Reply from Lyca Mobile FR
Bonjour,
Suite à notre échange téléphonique, nous tenons tout d’abord à vous remercier pour votre patience et votre compréhension. Nous sommes ravis d’avoir pu vous apporter toutes les informations nécessaires.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Bonjour,
Thank you for your positive feedback! We’re delighted that you’re satisfied with the quality of our services and our mobile app.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Bonjour,
Nous allons examiner votre dossier afin de vérifier votre renouvellement de 5 Go et vous apporter une solution rapidement. Merci de nous contacter en message privé.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted that you’re satisfied with our SIM card and our affordable prices.
L’équipe Lyca Mobile
How do I PM you?
I have had a terrible experience with lyca I. France
No response to messages and am now without a French phone.
How do I PM you, pls?
August 27, 2026
Reply from Lyca Mobile FR
Bonjour,
We are sorry for the difficulties you encountered and the lack of response to your messages. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Scam
Scam, don't use or buy it.
I've used the service when I was in France on vacation. Bought the physical SIM. It worked fine, but it keeping charging monthly for the service that I can't cancel. They turn on automatically the auto-renewal without consent. I've tried to cancel the auto-renewal using the app, but there's no more a place to turn off this thing. I tried to the Bot/AI, but it won't work. Since I'm not in France anymore I can't dial the *190# to cancel.
October 5, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We are sorry for the difficulties you encountered with the automatic renewal and the cancellation process. Please contact us via private message so we can review your case together and help resolve the situation as quickly as possible.
The Lyca Mobile Team
Great experience!
The Support Personnel was so kind and very patient. He took his time to make sure my issue was completely sorted before the end of the call.
September 8, 2026
Reply from Lyca Mobile FR
Bonjour,
Thank you for your kind feedback! We’re delighted to hear that our support team was patient, helpful, and able to fully resolve your issue.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to know that you’re happy with our service.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We regret that you’re experiencing connection issues and difficulties with our app. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Internet very slow and didn’t cover to…
Internet very slow and didn’t cover to all area internet
October 3, 2026
Reply from Lyca Mobile FR
Hello,
We regret that you are experiencing slow internet and limited coverage. Please contact us via private message so we can review your case together and help find a solution as quickly as possible.
The Lyca Mobile Team
The internet connection is very poor—to…
The internet connection is very poor—to the point where it takes 10 to 15 seconds just to open a video.
October 4, 2026
Reply from Lyca Mobile FR
Hello,
We regret that your internet connection has not met your expectations. Please contact us via private message so we can review your case together and help find a solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We regret that the network quality has not met your expectations. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
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