For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't disc... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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The service was really efficient and I…
The service was really efficient and I am really happy with the outcome.
Thank you
December 30, 2025
Unprompted review
Reply from Lyle & Scott
Hello Jennifer,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our service efficient and that you’re happy with the outcome.
Your kind feedback is truly appreciated, and we’re grateful for your support. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service
Excellent customer service. Required exchange of items for a different size. Process was easy and quick. Received exchange in under 3 days. Original item was als delivered in 3 days.
January 7, 2026
Unprompted review
Reply from Lyle & Scott
Hello Paul,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our customer service excellent and that the exchange process was easy and quick.
It’s great to know that your items were delivered promptly, with both the original order and the exchange arriving within three days. We truly appreciate your feedback and are glad we could make the process smooth for you.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Olli,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our customer support excellent.
Your kind feedback is truly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
My problem was sorted out efficiently…
My problem was sorted out efficiently ahd without hassle.
January 7, 2026
Unprompted review
Reply from Lyle & Scott
Hello Kenneth,
Thank you for taking the time to leave a review. We’re pleased to hear that your issue was resolved efficiently and without any hassle.
We truly appreciate your feedback and are glad we could make the process smooth for you. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Elisabeth,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that everything was perfect, and we’re especially pleased that Tracey was able to assist you.
Your kind feedback is truly appreciated, and we’ll be sure to pass your thanks on to Tracey. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fast and efficient
Customer support replied quickly even in the holiday season. And the information was very helpful. I haven't receive the exchange item yet but so far so good
December 29, 2025
Unprompted review
Reply from Lyle & Scott
Hello Barbara,
Thank you for taking the time to leave a 5-star review. We’re pleased to hear that our customer support team was able to respond quickly, even during the holiday season, and that the information provided was helpful.
We appreciate your patience regarding the exchange item, and we’re glad to hear everything is progressing smoothly so far. If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Customer Support, Lyle & Scott
The customer care was fast and very informative.
The customer care was fast and info
January 2, 2026
Unprompted review
Reply from Lyle & Scott
Hello Nata,
Thank you for taking the time to leave a 5-star review. We’re pleased to hear that our customer care team was able to respond quickly and provide helpful information.
We truly appreciate your kind feedback and look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Issue not resolved
Issue not resolved - still have not received my refund although that Lyle and Scott say that it had been processed.
January 2, 2026
Unprompted review
Reply from Lyle & Scott
Hello Eryl,
Thank you for your feedback. We’re sorry to see that you were dissatisfied with your experience.
To clarify, your refund was processed successfully on 17th of December, and proof of this was provided. As the transaction was completed on our end without issue, we advised contacting your bank directly to confirm when the funds would appear in your account.
Our amazing customer support team has since reached out again to ensure you have all the information needed.
While we’re sorry you feel this warranted a one-star review, we can confirm that your refund was handled correctly and in full.
Kind regards,
Customer Support, Lyle & Scott
One of the items needed to be returned…
One of the items needed to be returned and an email with instructions were promptly received and refund issued immediately upon sending the item back
December 29, 2025
Unprompted review
Reply from Lyle & Scott
Hello Tony,
Thank you for taking the time to leave a review. We’re pleased to hear that the return process was straightforward and that you received prompt instructions and a quick refund once the item was returned.
We truly appreciate your feedback and are glad we could make the process easy for you. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Great customer service
Great customer service, easy to return. Great quality clothing.
December 31, 2025
Unprompted review
Reply from Lyle & Scott
Hello Bertie,
Thank you very much for taking the time to leave your review. We’re delighted to hear that you had a great experience with our customer service and found the returns process easy, as well as being happy with the quality of our clothing.
Your kind feedback is truly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Excellent service as always from Lyle &…
Excellent service as always from Lyle & Scott. Michael dealt with my inquiry in a speedy manner and was eager to help.
Love the brand and service.
December 31, 2025
Unprompted review
Reply from Lyle & Scott
Hello Antonio,
Thank you very much for taking the time to leave such a lovely review. We’re delighted to hear that you continue to receive excellent service from Lyle & Scott, and that Michael was able to assist you promptly and with enthusiasm.
Your kind words about both our team and the brand truly mean a lot to us, and we’ll be sure to share your feedback with Michael. We really appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fast responding and super kind
December 30, 2025
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave such kind feedback. We’re delighted to hear that you found our team to be quick to respond and friendly in their support.
Your comments are greatly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
today
When I ordered, there was a promotion offering a free hat with a certain amount of money. Even though I had spent more than the offer amount, when my order arrived, the hat was missing. I sent an email apologizing for the inconvenience, and your customer service representative, Michael, kindly corrected the error. Thank you and Happy New Year 2026.
December 30, 2025
Unprompted review
Reply from Lyle & Scott
Hello Angelo,
Thank you very much for taking the time to share your experience. We’re sorry for the initial inconvenience with the missing promotional item, but we’re delighted to hear that Michael was able to quickly resolve this for you and ensure everything was put right.
Your understanding and kind feedback are truly appreciated, and we’ll be sure to pass your comments on to Michael and the wider team. Thank you once again for your support, and we wish you a very Happy New Year 2026.
Kind regards,
Customer Support, Lyle & Scott
Top marks as always
Top marks as always
Customer service absolutely faultless can’t do enough to help
Thank you once again 🙏🫶🍀👊
December 30, 2025
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you so much for taking the time to leave such a wonderful review. We’re absolutely delighted to hear that you continue to have positive experiences with our customer service and that the team has been able to support you every step of the way.
Your kind words truly mean a lot to us and will be shared with the team. We sincerely appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Customer Support. Lyle & Scott
Advertising stock that is not available
You cancelled my order the week before Christmas, when raised with customer service you offered free delivery on next order. Not sure why you think I would place an order with you again
December 18, 2025
Unprompted review
Reply from Lyle & Scott
Hello Jim,
Thank you for taking the time to share your feedback. We’re truly sorry for the disappointment and frustration caused by your order being cancelled, especially so close to Christmas. We understand how inconvenient this must have been, particularly when you were relying on the order at such an important time.
While we do our best to keep our stock availability accurate, we recognise that this situation fell short of the service we aim to provide. We also appreciate your comments regarding the goodwill gesture offered, and we’re sorry that this did not help restore your confidence in ordering with us again.
Your feedback has been shared with the relevant teams so we can work to prevent this from happening in the future. Thank you again for bringing this to our attention.
Kind regards,
Customer Support, Lyle & Scott
Excellent and swift support when the…
Excellent and swift support when the returns portal wasn't working for me. This was especially impressive at this time of year.
December 24, 2025
Unprompted review
Reply from Lyle & Scott
Hello Beverley,
Thank you for taking the time to leave a 5-star review. We’re pleased to hear that our team was able to provide excellent and swift support when the returns portal wasn’t working, especially during such a busy time of year.
We truly appreciate your kind feedback and look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
I ordered late and got in time for…
I ordered late and got in time for Christmas
December 24, 2025
Unprompted review
Reply from Lyle & Scott
Hello Debbie,
Thank you for taking the time to leave a 5-star review. We’re delighted to hear that your order arrived in time for Christmas, especially as it was placed late.
We really appreciate your feedback and hope you enjoy your purchase. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Brilliant service
Brilliant service! Sorted an ASOS refund much quicker than the ASOS team, who were shockingly bad.
December 23, 2025
Unprompted review
Reply from Lyle & Scott
Hello Chris,
Thank you for taking the time to leave a 5-star review. We’re delighted to hear that you were happy with the service and that we could resolve your refund quickly.
We really appreciate your feedback and are pleased we could assist. We look forward to supporting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Quality and Value
Two nice merino jumpers, a free beanie, and a nice pair of jeans that were too big. I sent these back and they were refunded. I like Lyle and Scott-good quality. I wish the jeans fit, they were otherwise excellent.
December 23, 2025
Unprompted review
Reply from Lyle & Scott
Hello Richard,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you were pleased with the quality of the merino jumpers and the beanie, and that you generally enjoy Lyle & Scott products.
We’re sorry to hear that the jeans didn’t fit as expected, but we’re glad the return and refund process was smooth. We truly appreciate your kind words about the quality, and we hope you’ll find a perfect fit in the future.
Kind regards,
Customer Support, Lyle & Scott
very uncoplicated
very uncoplicated, problem with the quality, fast solution with another pant.
December 23, 2025
Unprompted review
Reply from Lyle & Scott
Hello Axel,
Thank you for taking the time to leave a 5-star review. We’re pleased to hear that the process was uncomplicated and that we were able to resolve the quality issue quickly by providing a replacement.
We truly appreciate your feedback and are glad we could assist. We look forward to supporting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
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