For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't disc... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Awful experience
Awful experience. I ordered one parka on November 25th and I received it on January 9th.
I sent many emails to customer support and they ignored me.
December 9, 2025
Unprompted review
Reply from Lyle & Scott
Hello Yago,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the long delay with your parka and that you did not receive a response to your emails. This is not the experience we want for our customers, and we completely understand how frustrating this must have been.
We take your comments seriously and have shared them with the relevant team so we can understand what went wrong and ensure this does not happen again. We would also like the opportunity to look into your case directly and make things right, so please contact us with your order number and we will investigate the delay and the lack of communication as a priority.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Customer Support, Lyle & Scott
Made an error with my email address…
Made an error with my email address contacted customer services, replied with order delivery details in timely manner. Merchandise delivered as stated,
January 15, 2026
Unprompted review
Reply from Lyle & Scott
Hello Paul,
Thank you for taking the time to leave a review. We’re pleased to hear that our customer service team were able to respond promptly and provide you with the correct delivery details after the email address error.
It’s great to know that your merchandise was delivered as stated, and we’re glad we could help make the process smooth for you. Thank you for your feedback, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service
Excellent customer service
I contacted Lyle & Scott’s customer service regarding an order and was really impressed by how quickly and professionally my request was handled. The communication was clear, polite and reassuring throughout.
Everything regarding the refund timing was explained transparently, and the support I received was genuinely excellent. A very positive customer service experience, highly appreciated.
January 15, 2026
Unprompted review
Reply from Lyle & Scott
Hello Mattia,
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that our customer service team handled your request quickly and professionally, and that the communication was clear, polite, and reassuring throughout.
We’re pleased that the refund timing was explained transparently and that you felt well supported throughout the process. Your kind words are truly appreciated, and we’re grateful for your positive feedback. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Easy to claim refund
Simple, clear , timely response to request for refund as product too small.
January 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that the refund process was simple and clear, and that our team responded in a timely manner.
We’re glad we could assist you, and we truly appreciate your feedback. We look forward to helping you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Received my items and they were too…
Received my items and they were too big! Very helpful email sent me a link for postage, sent back and that day smaller size items was being sent. Great service and wouldn’t hesitate to purchase from you again. Happy customer 👍
January 13, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re delighted to hear that our team were able to help quickly and make the exchange process smooth and efficient.
It’s great to know that the return link and replacement items were handled so promptly, and that you’re happy with the service. We truly appreciate your kind feedback and your continued support, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello James,
Thank you for taking the time to leave a review. We’re pleased to hear that your query was responded to quickly and resolved efficiently.
Your feedback is truly appreciated, and we’re glad we could assist you. We look forward to helping you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Mohammed,
Thank you for taking the time to leave a review. We’re delighted to hear that Marcus was able to help you and that you had a positive experience with our customer service.
Your kind feedback is truly appreciated, and we’ll be sure to pass your thanks on to Marcus. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fantastic customer service
Fantastic customer service offered by Marcus. Resolved my issue immediately and even threw in a bonus shirt, at no extra cost. I could not ask for more. Thank you
January 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Simon,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Marcus provided fantastic customer service and was able to resolve your issue immediately.
We’re also pleased to hear that the bonus shirt was a nice surprise, and that you felt well supported throughout the process. Your kind words truly mean a lot to us, and we’ll be sure to pass your thanks on to Marcus. Thank you again, and we look forward to assisting you in the future.
Kind regards,
Customer Support, Lyle & Scott
Best customer service ever!
Best customer service ever!
After a defect in a t-shirt, customer service reacted quickly.
Thank you, Marcus !
January 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Romain,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you felt you received the best customer service ever, and that Marcus was able to respond quickly and resolve the issue with the defective t-shirt.
We truly appreciate your kind words and will be sure to pass your thanks on to Marcus. Thank you again for your support, and we look forward to assisting you in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re delighted to hear that you received great customer service.
Your kind feedback is truly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service
Marcus has given me excellent support and resolved an issue quickly and efficiently, so I am very satisfied. Thanks again.
January 13, 2026
Unprompted review
Reply from Lyle & Scott
Hello Maria,
Thank you for taking the time to leave a review. We’re delighted to hear that Marcus provided excellent support and was able to resolve your issue quickly and efficiently.
Your satisfaction is very important to us, and we truly appreciate your kind words. We’ll be sure to pass your thanks on to Marcus. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Brilliant fast reply thank you so much …
Brilliant fast reply thank you so much refund is on its way
January 13, 2026
Unprompted review
Reply from Lyle & Scott
Hello Lisa,
Thank you for taking the time to leave a review. We’re delighted to hear that you received a fast reply and that your refund is already on its way.
We truly appreciate your feedback and are glad we could help. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Customer Support, Lyle & Scott
Had an issue with an order over the…
Had an issue with an order over the Christmas period so was expecting a delay but promptly responded to emails and a replacement order was sent no questions asked
December 8, 2025
Unprompted review
Reply from Lyle & Scott
Hello Chris,
Thank you for taking the time to leave a review. We’re pleased to hear that, even over the busy Christmas period, our team responded promptly to your emails and were able to send a replacement order without any issues.
We appreciate your patience and are glad we could resolve the situation smoothly for you. Your feedback is truly valued, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Marcus was very present and helpful
Marcus was very present and helpful; he always responded clearly and promptly. I thank him for his work
January 13, 2026
Unprompted review
Reply from Lyle & Scott
Hello Gabriele,
Thank you for taking the time to leave a review. We’re delighted to hear that Marcus was supportive, clear, and prompt in his responses, and that he was able to help you effectively.
We truly appreciate your kind words and will be sure to pass your thanks on to Marcus. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Tanya,
Thank you for taking the time to leave a review. We’re pleased to hear that you received kind and helpful service from our team.
Your feedback is truly appreciated, and we’re glad we could assist you. We look forward to helping you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Lucía,
Thank you for taking the time to leave a review. We’re delighted to hear that you had a great experience and that everything was perfect.
Your kind feedback is truly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Very efficient technical support.
I contacted technical support after a delay in shipping and lack of tracking information. They answered my questions at any time and were concerned about the arrival of the shipment.
January 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that our Customer Support team were able to respond quickly and helpfully regarding the shipping delay and tracking information.
It’s great to know that they were attentive and supportive throughout, and that you felt reassured about the arrival of your shipment. We truly appreciate your feedback and are glad we could assist you.
Kind regards,
Customer Support, Lyle & Scott
Easy to follow and simple to return.
January 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that you found the return process easy to follow and simple to complete.
Your feedback is truly appreciated, and we’re glad we could make things straightforward for you. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fantastic customer service from Tracey…
Fantastic customer service from Tracey in the Customer Care department. After a pair of joggers developed a fault with some stitching, the website was showing out of stock, but after a quick call with Tracey she was able to source a replacment pair from the warehouse and was shipped out the next day. 5/5
December 27, 2025
Unprompted review
Reply from Lyle & Scott
Hello Daniel,
Thank you for taking the time to leave a review. We’re pleased to hear that you received a quick response and that your issue was resolved efficiently.
Your feedback is truly appreciated, and we’re glad we could help. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Efficiente problem resolution
Quick response and efficient problem resolution
January 7, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that you received a quick response and that your issue was resolved efficiently.
Your feedback is truly appreciated, and we’re glad we could help. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
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