I had a problem uploading the latest addition of clean my Mac. Thanks to customer support the matter was resolved quickly with clear instructions on how to solve the problem. Only criticism is that it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was great after the second communication. Initially I described my problem in the message I sent via your website and got back a generic reply regarding use of CleanMyMac. When I responded by reite... See more
I had what, at first, was a very frustrating experience. I had originally bought CleanMyMac many years ago under one email address and then recently when I changed to a new email address CleanMyMac... See more
I needed help because my MacPro was/is still unable to update to Tahoe 26.4. The support was very helpful, although my Mac did not do what I wanted. Anyhow I can highly recommend the CleanMyMac versio... See more
Company details
Written by the company
MacPaw develops software for iOS and MacOS. The company’s mission is to deliver the most popular apps to every Mac. Their products include CleanMyMac, Setapp, Gemini Photos and more. MacPaw‘s active user base exceeds 30 million worldwide. Every fifth Mac on Earth has at least one app by MacPaw. Its headquarters is in Kyiv, Ukraine, with offices in San Francisco, USA and Cork, Ireland.
Contact info
5201 Great America Pkwy., Suite 320, 95054, Santa Clara, California, United States
- +1 (877) 562-2729
- support@macpaw.com
- www.macpaw.com
4.1
Great
4K reviews
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Very quick response
Very quick response. Clear instructions and delighted they followed up my failure to confirm with them a satisfactory conclusion.
Couldn’t ask for more
June 1, 2025
Unprompted review
NO PROBLEMS
Short and sweet NO PROBLEMS questions answered and all issues resolved -I recommmend this product and company without reservation.
May 23, 2025
Unprompted review
As always
As always, my question was answered almost straightaway and my problem was solved. Excellent service!
May 21, 2025
Unprompted review
Tech support competely satisfactory
The response to my problem was quick and very helpful. I received detailed technical suggestions to adjust settings and remove the files which were causing my issue.
I am totally satisfied with MacPaw support.
May 21, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible, unresponsive customer service
Terrible customer service. After they made a mistake in January, they apologized and gave me 2 licenses for my macs until Dec 2026. I was never able to install the programs. I tried to get help from customer service since April 25/2025 - so far only 2 mails "received" and a standard instruction on how to install...
DONT !!!
May 18, 2025
Unprompted review
Reply from MacPaw Way Ltd.
Thank you for sharing your feedback.
We apologize for your unsatisfactory experience with our support team and recognize the frustration that can arise when resolving a license issue takes longer than expected.
After reviewing your case, we can confirm that our Support team has already assisted you and that your CleanMyMac license is now active and valid through December 2026. We hope that everything is functioning as expected on your end.
Your feedback is essential for our continuous improvement. Thank you again for your patience.
Fast and professional help.
Yes, there are always problems of various kinds, since operating systems, models, versions, users - all are different and not always compatible. But, the main thing is that the Paw team cares about their customers and eliminates all problems for the normal use of their products. Thank you very much.
May 12, 2025
Unprompted review
DO NOT BUY - Impossible to cancel subscription
Impossible to cancel subscription. they failed to when I emailed. Difficult to cancel even through browser app.
Refused to offer refund despite evidence of cancelling before it renewed
May 14, 2025
Unprompted review
Reply from MacPaw Way Ltd.
Thank you for sharing your feedback. We are sorry to hear about the frustrating experience you had managing your subscription. We understand the importance of feeling fully in control of these settings, and we take such concerns very seriously.
To investigate this properly and follow up with a resolution, please click "Provide more information" in the email Trustpilot sent you and share the email address linked to your MacPaw subscription. This will help us locate your request and address the matter in full.
Very useful app and fast client service!
May 13, 2025
Unprompted review
Very happy with your product and…
Very happy with your product and customer service. Quick response
May 12, 2025
Unprompted review
Excellent App
Excellent App. can be trusted. Good sleek design and does the job well
May 1, 2025
Unprompted review
Stay away and report to your bank
Stay away and report to your bank. These people are thieves. There seems no way to cancel subscription on their site. I have reported them to ALL my banking solutions to try to prevent them from debiting more money.
THIEVES, THIEVES, THIEVES
May 8, 2025
Unprompted review
Reply from MacPaw Way Ltd.
We apologize for the inconvenience you have experienced and would like to clarify a few important points.
At MacPaw, we are committed to transparent billing and user control. All subscriptions, including cancellations, can be managed conveniently through your personal account at my.macpaw.com. We also send advance email notifications before each renewal, so you always have time to make adjustments if needed.
Unfortunately, we were unable to locate any support requests from you over the past year. To facilitate a thorough investigation, please click "Provide more information" on Trustpilot and share the email address associated with your MacPaw account. This will allow us to identify your subscription and offer the best possible assistance.
We take accusations of this nature seriously and would appreciate the opportunity to review your case in detail.
Competitive staff
I used to encounter issues with the app every year, without fail (hehe), but these people have always been calm and taking the problems slowly but seriously. They always have a lot of options. I know that at the end of the day, these people are the real helpful ones, especially for someone like me who's not a techie. I have never seen an easy-to-manage app like this, so even if I have encountered issues with the app yearly, I always have no choice but to renew my plan.
May 8, 2025
Unprompted review
May delete your saved passwords?!?
Felt the need to write this warning to anyone thinking of using this software. For some inexplicable reason, after running all the scans and clean ups, it has deleted my saved passwords in Firefox. Not the history, not the cache, nope, just the passwords.
At no point did it state this is what it was going to do. I have lost hours trying to fix this, and possibly lost a hotmail account permanently. I know, I should have better password records, but at no point did I think this was something the software was going to do.
May 3, 2025
Unprompted review
Reply from MacPaw Way Ltd.
We are deeply concerned to learn about the challenges you have faced with your saved passwords, and we recognize the significant inconvenience of losing access to them, particularly for accounts that are crucial to your business operations.
CleanMyMac is Apple-certified, meaning it has been reviewed and approved by Apple to be free of malicious components. In addition, MacPaw has received ISO 27001 certification, which confirms that we adhere to internationally recognized standards for data protection and information security. Regular audits help ensure that our software remains safe, transparent, and compliant with the latest macOS privacy guidelines.
We would like to clarify that CleanMyMac does not delete saved passwords or interfere with login credentials stored in browsers like Firefox. CleanMyMac focuses on removing system junk and browser-related data such as caches, cookies, and browsing history. However, credentials are treated as sensitive data and are never removed.
For more information on how the app handles sensitive browser data, please refer to the following link: https://macpaw.com/support/cleanmymac/knowledgebase/privacy.
You have full control over the cleaning functions of CleanMyMac. Prior to executing any cleanup process, the application presents a comprehensive list of selected items, including browser data. This list can be reviewed and items can be deselected if there are items to be kept. No items are removed without your explicit confirmation.
We're sorry to hear that your experience with CleanMyMac hasn't gone as expected, and we understand how frustrating that can be.
Very very poor customer service
I contacted them for a mistake in payment and they stated that they have processed it and a refund has been made. But I have been waiting for weeks and nothing has happened. I tried to email them again but they kept asking me to wait, and now they do not even reply to my email any longer.
May 5, 2025
Unprompted review
Reply from MacPaw Way Ltd.
We apologize for the delay in processing your refund and understand that this is a frustrating situation.
If the refund was processed successfully, the funds should have already been deposited into your account. However, depending on your bank's internal processing times, there may be a slight delay. We recommend contacting your bank or payment provider directly for further clarification.
We would be pleased to verify all relevant details on our end as well. To assist us in resolving this issue, please click "Provide more information" on Trustpilot and share the email address associated with your MacPaw account. This will allow us to thoroughly review the matter and ensure that no details have been overlooked.
Good software, good helpdesk
The software is convenient. I had a problem with the account, it was solved quickly and friendly.
April 29, 2025
Unprompted review
Good product but very poor customer service
Naturally I understand that MacPaw could be experiencing difficulties given that they are Ukraine-based so I have been very patient but their customer services don't seem able to sort out a simple billing mistake they made back in October 2024 and compounded by double charging me for my subscription in January this year. I have used every one of their communication options and had the odd holding response, but in between there have just been long periods of nothing and the problem is a far from solved as it ever was.
January 13, 2025
Unprompted review
Reply from MacPaw Way Ltd.
Thank you for your feedback. We apologize for the delayed response. Due to an unusually high volume of requests, we have experienced a delay in our response time. We are continually working to improve our response times and ensure that each request receives timely and personalized attention.
To clarify, MacPaw is fully operational, and our support team continues to work daily to assist all users, including with complex billing cases such as the one you described.
To assist us in resolving this issue, please click "Provide more information" on Trustpilot and share the email address associated with your MacPaw account. Once we receive it, we will prioritize your case and follow up directly.
We appreciate your continued patience and for bringing this matter to our attention.
A nightmare no customer support.It doesent work.
I have been waiting for a call back for months. It doesn't work..... used to be great and my subscription auto renewed at the end of last year. I cant speak to anyone and no response to any e mails.
AVOID. Its a nightmare
April 25, 2025
Unprompted review
Reply from MacPaw Way Ltd.
Thank you for sharing your experience. We have experienced a significant increase in the number of support requests, which has led to delays in response times for some users. We recognize the frustration this can cause, particularly when seeking prompt assistance.
To ensure that we provide you with the appropriate assistance, please click "Provide more information" on Trustpilot and share the email address associated with your MacPaw account. Once we receive it, we will locate your case and follow up directly.
We appreciate your patience and are here to assist you in resolving this issue.
Really bad customer service
Really bad customer service. After I emailed them about an incorrect payment, they asked if I wanted to speak with a technician—which I did—but I never received any response, even though I’ve sent at least four emails since then. It’s now been two months and the issue is still unresolved.
March 8, 2025
Unprompted review
Reply from MacPaw Way Ltd.
Thank you for your feedback.
We apologize for the delayed response. Due to an unusually high volume of requests, we have experienced a delay in processing your inquiry. We are continually working to improve our response times and ensure that each request receives timely and personal attention.
We have now located your original request and prioritized it internally. We will respond promptly to ensure that your issue is thoroughly addressed.
Very good support
I received very prompt and complete customer service. No problems with getting the issue resolved.
April 23, 2025
Unprompted review
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