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Made-in-China.com Reviews 

1,137
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Many people consistently praise the staff for their promptness, professionalism, and helpfulness. Customers frequently report satisfaction with product quality, noting items met specifications and sometimes exceeded expectations. Overall service and communication with sellers were also often good, with some experiencing fast and on-time delivery. However, some customers noted significant dissatisfaction with customer service, citing unhelpful responses, lack of issue resolution, and communication difficulties. There were also product quality concerns, including items not matching descriptions or being faulty. Furthermore, some experienced delivery problems like unexpected additional shipping costs, delays, or products being stuck due to permit issues. A few reviewers also mentioned encountering issues with some vendors or concerns about certain transactions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising extraordinary service and... See more

Staff

Users describe positive interactions with staff, highlighting many agents as efficient, reliable, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more

Rated 4 out of 5 stars

Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.

Rated 5 out of 5 stars

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set u... See more

Rated 5 out of 5 stars

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more


Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About Made-in-China.com

Written by the company

About Made-in-China.com

Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.

source on Made-in-China.com

What can you get through Made-in-China.com?

* A vast selection of curated products

From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.

* Customization options to meet personalized purchasing needs

Accepts processing with provided designs, samples, or materials.

* Enhance your product price competitiveness

Factory-direct prices from original manufacturers ensure generous profit margins.

* Bestsellers list to stay updated with the latest market trends

Get a clear view of the most in-demand products.
🏆 Access The List

* Verified suppliers by third-party agencies

Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.
✔️ Learn More About Audited Supplier

* Secure Transaction Service

Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.
🔗 Search for products supported by the STS service.

Contact info

Promotion box for Made-in-China.com

🔥 Golden Sourcing Season is Live!

Factory Prices, Secured Transactions, Fast Shipping

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,137)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

“first order”

It’s quite difficult to find the right seller, because many of them don’t reply, or they only answer some of the questions. You always have to tell them to read the message carefully and answer every question. Unfortunately, most sellers don’t write much on their own, but of course there are exceptions — I also managed to find one who communicates well.

For anyone who has never ordered from China to Europe before, the whole process can be challenging. It’s not enough to find the right seller and the right product — after that, you still have to deal with the customs agency, which can be complicated. I ordered a sample piece, and although it was a bit difficult at first because I didn’t know the process, I eventually managed to get it done. Thank you.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Extraordinary service and outstanding product!!!

Extraordinary service provided by the sales executive named Bling, she should be commended and promoted. Outstandingly proactive and accompanied me during the whole experience: From purchase to home delivery... in Mexico!!! Awesome!!!
The product is top notch, I was able to find it ONLY in Made-in-china.com. I literally looked for it all over the world!!!

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery too long still waiting for my…

Delivery too long still waiting for my delivery over months now ( i have email and prouve that my orders been placed with Made in china if you need it too )

April 28, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Mickael Box,

We are sorry to hear that you have been waiting so long for your delivery and understand your frustration.

At the moment, we are unable to identify the specific order based on the information provided in your review. We have left a message requesting additional details and would appreciate it if you could share your order information with us.

Once we receive the relevant details, our team will be happy to investigate the shipment status and assist you further.

Thank you for bringing this matter to our attention.

Made-in-China.com Service Team

Rated 1 out of 5 stars

The seller never told the truth about…

The seller never told the truth about delivery time. 7 weeks after purchase still no delivery, I‘m afraid quality will as well be poor if it ever will arrive and they took 390 USD shipping fee.
Will never use it again!!!

June 5, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Michael Pitz,
We are sorry to hear about your concerns and understand your frustration regarding the delivery timeline.

After following up with the supplier, we have confirmed that the order has been shipped. According to the latest logistics information provided, the shipment is currently in transit aboard the vessel EVER AIM (Voyage 1402-017W), with an estimated arrival at the destination port on July 1.

We understand that the delay has been disappointing and have asked the supplier to keep you informed of any further updates regarding the shipment. We appreciate your patience and thank you for bringing this matter to our attention.

Made-in-China.com Service Team

Rated 1 out of 5 stars

What I received is 0% of what I expected

What I received is 0% of what I had expected. What is advertised is not real. the Advert said the phone has clear and clean camera which is not true, the phone is said to be 1TB but I have not loaded anything more than 1GB but it is already complaining about storage, The phone keeps on freezing, the screen keeps on turning off. this phones are boring to tell the truth. Nothing interesting about them. If i wasn't in far from the town, i could have long returned them.

May 23, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Keolebogile Moocha,
We are sorry to hear that you are dissatisfied with the product and appreciate you sharing your feedback.

As we have not yet received a formal complaint regarding this order, we encourage you to submit an online complaint through our platform with the relevant order details and any supporting information. (https://sourcing.made-in-china.com/new/complaint/page/index.html)
Once received, our after-sales team will review the case and assist in coordinating with the supplier to help address the issues raised.

We take buyer concerns seriously and are committed to providing support throughout the dispute resolution process.

Made-in-China.com Service Team

Rated 5 out of 5 stars

SAFE AND RELIABLE, QUALITY PRODUCTS

Hello, the platform is secure, and the suppliers on this site are serious and responsible with their delivery times. The product I received was what I expected. Every agent behind each company is efficient and reliable. Transactions are secure and backed up. You can order without risk or hidden fees.

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

After 5 weeks of payment to Shenzhen…

After 5 weeks of payment to Shenzhen Weprint Office Technology Company Limited no sign of delivery. I feel scammed after this much wait.

June 5, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear muhammad faisal,

We are sorry to hear about your concerns and understand how frustrating it can be to wait for an order longer than expected.

After following up with the supplier, we have confirmed that the goods have been shipped. According to the latest update, the shipment is currently being held by customs in the destination country. The supplier has already contacted the freight forwarder and is actively working to resolve the situation.

Based on the information provided, an update is expected next week. We have also requested that the supplier keep you informed of any progress.

Thank you for sharing your feedback, and we appreciate your patience while this matter is being addressed.

Made-in-China.com Service Team

Rated 1 out of 5 stars

My order should have arrived by now

My order should have arrived by now. I spent almost an hour with customer service, and they were stuck on the fact that the order doesn't show in my portal and that they didn't do it, but I was trying to find out if my order was still going to arrive or if they were going to refund me. They said they had record of the order but kept asking me for more, order number, then they said can you prove you paid for the order which I did. If they are the ones that took payment, why would that be a question? Then they wanted proof that my account doesn't show the order, all the while they did not confirm the correct shipping number, which was wrong. They wouldn't confirm that the seller had shipped or anything. They kept mentioning how they can not remove orders from the account.

April 26, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Joe Erndt,
We are sorry to hear about your experience and understand your frustration regarding both the order status and the communication process.

After further verification with the supplier, we have confirmed that a replacement shipment was arranged on June 9 and the goods were loaded for shipment on June 11. We have also requested that the supplier provide you with the latest shipping updates directly.

Thank you for bringing this matter to our attention. We will continue to follow up on the delivery progress and appreciate your feedback, which helps us improve our service.

Made-in-China.com Service Team

Rated 2 out of 5 stars

Do not work with Jinjiang Nilong Group Co.,Limited

I had one good experience but now I am dealing with peter.l at Jinjiang Nilong Group Co.,Limited, and they have completely stopped communicating with me. They had a design that they needed to make a slight modification (literally make hole bigger) to fit a bottle that was shipped to them. They took forever, then sent me a video of it "working" so I approved the mold. When I got the mold, I found out the changed the entire design to something that would be more expensive, that came apart after a few uses, and with a material that easily broke. No warning, just changed my design. Peter L has stopped responding to me and these delays are potentially putting me out of business!

June 3, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Ronnie Khalil,
We are sorry to hear about your experience and understand how frustrating it can be when communication is delayed, especially when a project is time-sensitive.

Following your feedback, we have already contacted the supplier regarding the issues raised. The supplier has informed us that the matter is currently under review and being handled. We have also urged them to maintain communication with you and provide updates on the resolution process.

We appreciate you bringing this matter to our attention and will continue following up with the supplier regarding its progress.

Made-in-China.com Service Team

Rated 5 out of 5 stars

First time buyer

We bought for the first time a quantity of insulated water bottles to offer as promotional gifts at an exhibition.
The quality is as we expected and the price is acceptable too.

June 2, 2026

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