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Made-in-China.com Reviews 

1,137
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Many people consistently praise the staff for their promptness, professionalism, and helpfulness. Customers frequently report satisfaction with product quality, noting items met specifications and sometimes exceeded expectations. Overall service and communication with sellers were also often good, with some experiencing fast and on-time delivery. However, some customers noted significant dissatisfaction with customer service, citing unhelpful responses, lack of issue resolution, and communication difficulties. There were also product quality concerns, including items not matching descriptions or being faulty. Furthermore, some experienced delivery problems like unexpected additional shipping costs, delays, or products being stuck due to permit issues. A few reviewers also mentioned encountering issues with some vendors or concerns about certain transactions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising extraordinary service and... See more

Staff

Users describe positive interactions with staff, highlighting many agents as efficient, reliable, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more

Rated 4 out of 5 stars

Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.

Rated 5 out of 5 stars

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set u... See more

Rated 5 out of 5 stars

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more


Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About Made-in-China.com

Written by the company

About Made-in-China.com

Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.

source on Made-in-China.com

What can you get through Made-in-China.com?

* A vast selection of curated products

From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.

* Customization options to meet personalized purchasing needs

Accepts processing with provided designs, samples, or materials.

* Enhance your product price competitiveness

Factory-direct prices from original manufacturers ensure generous profit margins.

* Bestsellers list to stay updated with the latest market trends

Get a clear view of the most in-demand products.
🏆 Access The List

* Verified suppliers by third-party agencies

Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.
✔️ Learn More About Audited Supplier

* Secure Transaction Service

Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.
🔗 Search for products supported by the STS service.

Contact info

Promotion box for Made-in-China.com

🔥 Golden Sourcing Season is Live!

Factory Prices, Secured Transactions, Fast Shipping

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(1,137)

221 reviews in the last 12 months

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Rated 1 out of 5 stars

MadeinChina definitely became a safe…

MadeinChina definitely became a safe harbor for scammers. I submitted a complaint and received a number in my email that says "access and edit" your complaint. Guess what? I can't edit it. The app is a fiasco. The whole platform is a fiasco and the scammers know about that. China evolved super quickly and the scammers as well. But this app haven't evolved at all. Everything is archaic and rudimental and all the people who are expelled or banned from serious platforms are all operating in MadeinChina. I also thought I had an unlucky experience and keep trying and the bad experiences just increased till now, of course, be finally scammed. Don't do what I did. This platform is really bad and you can lose a lot of money. There is no security. There is a scheme that always benefits the scammer. Don't you believe? Then try yourself.

March 3, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi Dan,
Thank you for sharing your feedback. We’re sorry to hear about your experience.

Please be assured that your complaint has been received and is currently being handled by our team. If there are any updates regarding your case, we will notify you via email as soon as possible.

You can also check the progress of your complaint directly in your account by following these steps:
Sign in > Account > Virtual Office > Trade Service > Trade Dispute Complaint > My Complaint List > View

If you have any questions or need further assistance, please feel free to contact us at any time. Our support team will be happy to help.

Made-in-China.com Service Team

Rated 5 out of 5 stars

I’m really impressed with the Made in…

I’m really impressed with the Made in China app. The platform is easy to use and it makes finding reliable suppliers much simpler than I expected. The product listings are detailed and the communication tools are very helpful when discussing orders or specifications.

What I appreciate the most is the buyer support. Whenever I had a question, the support team responded quickly and helped me resolve issues in a very professional way. It gave me a lot of confidence when placing orders.

Overall, it’s a great app for sourcing products. I’m very happy with the service and especially with the attention they give to buyers. Highly recommended!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Made in China is fantastic for…

Made in China is fantastic for connecting our brand to manufacturers and makes the whole experience extremely easy to navigate.

Shipping costs could be revised though as sometimes the shipping is more expensive than the products themselves

March 3, 2026
Rated 1 out of 5 stars

Ask the supplier to refund my money…

Ask the supplier to refund me my money since from made in China investigation that supplier admitted I said I do not want solar panel but only inverter but accepted payment of the inverter and won't keep to the end of the bargain by giving me the product I paid for. In that case refund my full payment of $1160 that I paid into his account except this whole fraud thing made in China is in on it. There is no trader protection from this platform fraudulent suppliers can just steal from buyers if they choose to and find you a easy target. like I said if you are doing business on here do it at your own risk very bad company. They do not take fraudulent activity seriously they let fraudulent suppliers steal from buyers even after ample of evidence. keep your apologies I'm tired of going back and forth. All I am asking is hold hat supplier accountable and ask him to return the full amount since he never planned on sticking to side of the bargain. I did not sign any contract saying he can keep my money if I change my mind about product I do not want after supplier want to coerce me into signing for 36 solar panels I don't need which I didn't sign. There is no law saying if you change your mind on a product seller can keep your money

December 5, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear fa,
We have received the materials and information you provided, and our dispute resolution team is currently reviewing the case in detail and communicating with the supplier regarding the matter.

Please note that cases involving product changes, order terms, and payment arrangements require careful review of the transaction records and relevant evidence before a conclusion can be reached. We are actively coordinating between both parties to seek a fair and reasonable resolution.

As soon as there is further progress, our team will contact you directly with an update.

We appreciate your patience while the investigation is ongoing.

Made-in-China.com Service Team

Rated 5 out of 5 stars

Good customer care service

Ordered sportswear for my business and the suppliers were so helpful. They took me through the ordering process smoothly and even gave me tips to be successful in business.

December 14, 2025
Unprompted review
Rated 2 out of 5 stars

Very rude and unprofessional service…

Very rude and unprofessional service from the seller Baoji Toptech Industrial Co., Ltd. Be careful because Mr. Allen Lee changes his mind and the terms of the contract and removes the offer.

February 9, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi InDirect,

Thank you for your feedback. We’re really sorry to hear about the unpleasant experience you mentioned — we understand how frustrating this can be.

At the moment, we don’t have enough details to confirm the order status or the specific situation with the supplier. To better assist you, we kindly recommend that you contact our online customer service team via Made-in-China.com. Our support team will be happy to look into your case and provide proper guidance and assistance.

Your feedback is very important to us, and we appreciate you bringing this to our attention. We’re committed to improving our platform and service experience.

Made-in-China.com Service Team

Rated 2 out of 5 stars

Rocmed - Made in China

We purchased some medical equipment in mid to late 2025 from Rocmed, on the Made in China platform.
The experience started off well, initially they were very helpful and seemed to meet what we were looking for, so we placed an order with them.
There were a few communication hiccups and the cheap freight charges that we thought we were getting from China to us, ended up being close to the same value as the equipment being purchased, from extremely inflated on costs upon arrival, lesson learnt with that one.
However, the biggest disappointments were yet to come. The quality of the equipment that eventually arrived was, for medical equipment, well below the average quality we envisaged, bordering on extremely poor.
As our intention with the equipment purchase was to create an affordable range of products for our local marketplace, we set about testing the equipment to find that supplied batteries didn't work and wouldn't charge. When we finally got the unit working with some other batteries, the equipment failed whilst lifting loads during testing, failing at only half of units touted capacity.
The failure was a catastrophic one, not only did welds break, but the stainless-steel material ripped apart from being too thin for the load to handle.
Rocmed, when advised of the failure immediately took the posture that the failure was somehow our fault, despite us being a manufacturer of similar high end equipment and sending photo's to them with a detailed account of the issues. With all confidence we had now gone after the failure of the product, we asked for a refund from Rocmed. Despite several emails and WhatsApp messages sent, there have been no further replies from them, let alone any signs of receiving a refund. As a result, I would never deal with Rocmed again and I would also be quite hesitant in using the Made in China platform for any further sourcing. Clearly the solution when things go wrong, is just to ignore the problem and it will go away.

June 16, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi Pete,

We’re very sorry to hear about the experience you described and understand how concerning this situation must be, especially regarding product quality and after-sales support.

As Rocmed is a supplier on Made-in-China.com, we take such feedback seriously. However, we’re currently unable to locate your order based on this review alone.

To help us properly look into this case and coordinate a resolution between you and the supplier, we kindly invite you to submit an online complaint on our platform with your order details and relevant evidence (such as photos or videos). https://sourcing.made-in-china.com/new/complaint/page/index.html

Our trade dispute resolution team will then step in to review the product quality dispute and assist both parties in seeking a proper solution.

We appreciate you bringing this to our attention and are committed to improving the sourcing experience on our platform.

Made-in-China.com Service Team

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