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Made-in-China.com Reviews 

1,137
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Many people consistently praise the staff for their promptness, professionalism, and helpfulness. Customers frequently report satisfaction with product quality, noting items met specifications and sometimes exceeded expectations. Overall service and communication with sellers were also often good, with some experiencing fast and on-time delivery. However, some customers noted significant dissatisfaction with customer service, citing unhelpful responses, lack of issue resolution, and communication difficulties. There were also product quality concerns, including items not matching descriptions or being faulty. Furthermore, some experienced delivery problems like unexpected additional shipping costs, delays, or products being stuck due to permit issues. A few reviewers also mentioned encountering issues with some vendors or concerns about certain transactions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising extraordinary service and... See more

Staff

Users describe positive interactions with staff, highlighting many agents as efficient, reliable, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more

Rated 4 out of 5 stars

Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.

Rated 5 out of 5 stars

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set u... See more

Rated 5 out of 5 stars

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more


Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About Made-in-China.com

Written by the company

About Made-in-China.com

Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.

source on Made-in-China.com

What can you get through Made-in-China.com?

* A vast selection of curated products

From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.

* Customization options to meet personalized purchasing needs

Accepts processing with provided designs, samples, or materials.

* Enhance your product price competitiveness

Factory-direct prices from original manufacturers ensure generous profit margins.

* Bestsellers list to stay updated with the latest market trends

Get a clear view of the most in-demand products.
🏆 Access The List

* Verified suppliers by third-party agencies

Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.
✔️ Learn More About Audited Supplier

* Secure Transaction Service

Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.
🔗 Search for products supported by the STS service.

Contact info

Promotion box for Made-in-China.com

🔥 Golden Sourcing Season is Live!

Factory Prices, Secured Transactions, Fast Shipping

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,137)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was done

Hello. I bought one item for 1800 dollars. Everything was done almost flawlessly, on time, and in accordance with the agreement. I don't have any feedback on the item's quality yet. I almost didn't use it. I'm waiting for summer.

February 2, 2026
Rated 3 out of 5 stars

Some industries did not respect the…

Some industries did not respect the delay of dilivery. There are also no linked on it.

February 2, 2026
Made-in-China.com logo

Reply from Made-in-China.com

Hi Antoine AHIMAIN,

Thank you for your comment, and we’re sorry for any inconvenience caused.

We have verified the order status and logistics records. The order has been completed, and the supplier shipped the goods to the designated domestic freight forwarder address in China according to the buyer’s instructions.

Since the international shipment was handled by the freight forwarder arranged by the buyer, we kindly suggest contacting the freight forwarder directly for further delivery updates.

We appreciate your feedback and will continue working to improve the overall transaction and logistics experience on our platform.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Unexpected additional charges

Unexpected extra costs not communicated upfront
We ordered custom magnets, but the first production had clear mistakes and looked very different from the approved design. A reprint was needed, which took an unusually long time. In the end, we were forced to pay additional shipping costs due to these delays, even though the errors were not on our side. Overall, a very frustrating experience.

February 2, 2026
Made-in-China.com logo

Reply from Made-in-China.com

Hi henri timmerman,

Thank you for sharing your feedback. We understand how frustrating unexpected charges and delays can be.

After reviewing the communication records related to this order, we noticed that the additional costs mentioned appear to be customs clearance fees. At this stage, we have not identified specific information regarding production errors. If there are quality issues or additional charges, we encourage you to contact us and we will assist both parties in reaching a fair solution.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Made-in-China presents itself as a B2B…

Made-in-China presents itself as a B2B marketplace built on transparency, but our experience suggests otherwise. After leaving a detailed, factual review about a seller we worked with, that review was quietly removed.
This raises serious concerns about how this platform handles negative feedback. Instead of protecting buyers, Made-in-China appears to shield problematic sellers by erasing criticism when it becomes inconvenient.
A review system that only allows positive experiences to remain visible is not a review system at all — it’s marketing. Buyers should be aware that the feedback shown here may be curated and does not necessarily reflect real, unresolved disputes.
If honest reviews can be removed after seller pressure, then the platform cannot be trusted as a neutral intermediary.

January 31, 2026
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Luis Alejandro Landa Baiardo,

We’re truly sorry to hear about your unpleasant experience, and we sincerely apologize for the inconvenience and frustration this has caused you.

We take transparency and user feedback seriously. During the handling of disputes or investigations, certain reviews may be temporarily hidden from public view to avoid misunderstandings while the case is under review. Once the process is completed, the visibility of reviews is handled in accordance with our platform policies.

Made-in-China.com does not remove reviews to favor any party. Our review and dispute-handling mechanisms are designed to be fair and neutral, and we continuously improve them to better protect both buyers and suppliers.

If you would like us to further look into your specific case, please feel free to contact our customer service team. We’re committed to addressing your concerns in a responsible manner.

Made-in-China.com Service Team

Rated 5 out of 5 stars

Awesome experience thanks shelly…

I recently delt with this company on getting a part that was hard to find in US and wow Shelly was amazing and responded fast and was able to get what I needed she was a life saver and made the experience awesome and I highly recommend this company in getting what u need fast and easy ..and a great shout out to Shelly she was right person for helping me and so greatly appreciated ...so don't think twice if u need parts or product they will help get it done fast and affordable thanks again..Dan from Ohio In USA..

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers supplier's !!

Made in China do nothing about the scammers on their site, and they don't account any responsibility what so ever. They deny it even happened. The seller's use more than one contact number, then deny any contact. Not happy at all, very disappointed, shocked how quickly they dismissed my complaint. They didn't want to know, at all, even with evidence. Will never visit the site again, unprofessional !!!

November 18, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear L D,
We’re truly sorry to hear about your experience and we understand how frustrating and upsetting this situation must be.

Please kindly reply to our private message and share your contact details (such as the email address you used on the platform). Our team will follow up on your complaint, investigate the issue further, and get back to you with an update as soon as possible.

Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to assist you properly.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Made a buy in Made in China

Made a buy in Made in China.
All the items were defective, after contacting the company that sold me the items, they blocked me.
Made in China do nothing to help the costumers.
Still waiting for a answer.
They don’t care.
Don’t buy in Made in China

December 10, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Paulo Brito,

We’re very sorry to hear about your unpleasant shopping experience, and we sincerely apologize for the inconvenience and frustration this has caused.

After careful investigation, we would like to inform you that the supplier you mentioned officially deregistered their company with the local Administration for Industry and Commerce as of yesterday. Upon confirmation, we have immediately closed the supplier’s store on Made-in-China.com to prevent any further impact on other buyers.

We have also requested the supplier to contact you as soon as possible to follow up and properly resolve the product issue.

If you need any further assistance or support, please feel free to reach out to our customer service team, and we will be glad to help.

Made-in-China.com Service Team

Rated 1 out of 5 stars

I got scammed from a supplier $1160on…

I got scammed from a supplier $1160 Anhui Kimi New Energy Co Ltd .the owner Liu Xing a fraud on made in China. And made in China didn’t resolve the issue they still let the fraudulent scammer supplier keep running business as usual scamming people of the hard earn money . I paid for a product transfer the money so supplier can send to my agent instead he cut all communication when he want to coerce and force me to buy more product and put down deposit . I said noI will not recommend this platform. No buyers protection. They say submit a complaint but they do nothing . I know it is tempting. They are full of scammers on here .Bad place to do business yes you get lucky sometime . Beware no buyers protection

December 3, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Fail,
We’re very sorry to hear about your experience and understand your concerns. Please allow us to clarify the status of this case based on our investigation.

According to the supplier, the original order included one pallet of solar panels together with inverters, and the goods were prepared while waiting for the balance payment. Later, you informed the supplier that you no longer wished to purchase the solar panels. The supplier explained that the original inverter price was offered as a factory price based on the bundled order with the solar panels, and if the solar panels were removed from the order, the inverter price could not remain the same.

We have confirmed that you have already submitted a Trade Dispute Complaint on Made-in-China.com. Our trade dispute handling team has requested relevant communication and transaction evidence to further verify the situation; however, we have not yet received a response or supporting documents from your side.

To help us move this case forward as quickly and fairly as possible, we kindly ask you to submit the related communication records and evidence through the following path in your Made-in-China.com account:

Sign in → Account → Virtual Office → Trade Service → Trade Dispute Complaint → My Complaint List → View

Once the information is submitted, our team will continue to follow up and handle the dispute.

Thank you for your understanding and cooperation.

Made-in-China.com Service Team

Rated 5 out of 5 stars

Wonderful experience/product

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set up. Would highly recommend purchasing through this supplier.

January 2, 2026
Rated 1 out of 5 stars

Made-in-china

Made-in-china
On I filed a complaint against the fraudulent company, and my problem has not been resolved for about three months. They continue to keep the fraudulent company's account active.They haven't made my complaint visible on the platform.

December 22, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hello, your complaint is currently being followed up and processed. Thank you for your patience.

Rated 1 out of 5 stars

Hebei Chen Zhi Yuan Trading…

Used the Hebei Chen Zhi Yuan Trading Company Limited and was severely disappointed. Once arrived product was of very poor quality, states to be an EPDM rubber surface, but in fact is extremely porous. Once dirty we were unable to remove footprints from the rubber matts. I sent to the company, pictures and a video of me mopping, scrubbing, rubbing with a cloth and wet vacuuming the mats - still marks remained. They simple suggested that flooring must be cleaned throughout the day and our cleaners should work harder. We now need to place flooring over the top of what they sent. Would strongly avoid - poor quality product and poorer customer service.

November 24, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 1 out of 5 stars

Xuecheng Global Trader Co., Ltd –Scam- Consumer Warning

I conducted business with Xuecheng Global Trader Co., Ltd in March 2024 after being introduced to a representative named Laurance Lu via WeChat. They registry in Made-In-China.com. I prepaid for products in accordance with a Proforma Invoice issued by the company.
Despite full payment, the products were never shipped as specified. After waiting for more than one year and making repeated attempts to resolve the matter, I was unable to obtain either the goods or a refund. As a result, I have retained legal counsel and initiated legal action in China.
Based on my experience, I believe this transaction was handled in bad faith. I strongly advise others to exercise extreme caution and conduct thorough due diligence before engaging in business with this company or with Laurance Lu, as there is a significant risk of financial loss.

December 15, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about the issue with your order. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

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