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Made-in-China.com Reviews 

1,137
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Many people consistently praise the staff for their promptness, professionalism, and helpfulness. Customers frequently report satisfaction with product quality, noting items met specifications and sometimes exceeded expectations. Overall service and communication with sellers were also often good, with some experiencing fast and on-time delivery. However, some customers noted significant dissatisfaction with customer service, citing unhelpful responses, lack of issue resolution, and communication difficulties. There were also product quality concerns, including items not matching descriptions or being faulty. Furthermore, some experienced delivery problems like unexpected additional shipping costs, delays, or products being stuck due to permit issues. A few reviewers also mentioned encountering issues with some vendors or concerns about certain transactions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising extraordinary service and... See more

Staff

Users describe positive interactions with staff, highlighting many agents as efficient, reliable, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more

Rated 4 out of 5 stars

Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.

Rated 5 out of 5 stars

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set u... See more

Rated 5 out of 5 stars

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more


Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About Made-in-China.com

Written by the company

About Made-in-China.com

Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.

source on Made-in-China.com

What can you get through Made-in-China.com?

* A vast selection of curated products

From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.

* Customization options to meet personalized purchasing needs

Accepts processing with provided designs, samples, or materials.

* Enhance your product price competitiveness

Factory-direct prices from original manufacturers ensure generous profit margins.

* Bestsellers list to stay updated with the latest market trends

Get a clear view of the most in-demand products.
🏆 Access The List

* Verified suppliers by third-party agencies

Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.
✔️ Learn More About Audited Supplier

* Secure Transaction Service

Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.
🔗 Search for products supported by the STS service.

Contact info

Promotion box for Made-in-China.com

🔥 Golden Sourcing Season is Live!

Factory Prices, Secured Transactions, Fast Shipping

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,137)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

STAY CLEAR THEY WILL ALLOW YOUR MONEY TO BE STOLEN AND SIDE WITH SELLERS WHEN THEY HAVE NOT PROVIDED ANY LEGITIMATE TRACKING DOCUMENTS AND CONTINUE TO CANCEL MY REFUND REQUEST!!! THIS PROVES THE SCAM

Continued to engage with illegal activities stealing peoples money. I have opened a refund 3 times I am 15 days after order without no viable tracking. Seller keeps fobbing me off declining my request with the excuse of i will find out where the package is. The first thing would be supplying me with a legitimate tracking number!!. If you want to have your money stolen use made in china if not stay well away from
These crooks!

No item arrived and seller keeps updating false delivery info so it stays in transit option so I can cancel or get refund. It is theft!! Stay well clear from these scammers you go on live chat and they side wirh the dodgy seller all clearly working together and all sellers are linked to each other. Have had a bad impact on my business!!! STAY CLEAR OF THESE!!!

December 15, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
After verification, your goods are currently undergoing customs clearance at the local customs office. You may contact the buyer and consult the customs authorities or the courier company for more details.If you need assistance, please reach out to the supplier or our customer service team.(https://www.made-in-china.com/aboutus/contact/)

Made-in-China.com Service Team

Rated 2 out of 5 stars

I've had 2 out of 10 vendors actually…

I've had 2 out of 10 vendors actually work out on here with good decent products the rest have been the absolute cheapest version of whatever product picture they show you and yea it may have similar tags (usually misplaced or crooked)as the product in the picture but is small as hell don't fit right ECT.

December 2, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 1 out of 5 stars

AVOID MADE IN CHINA! COMPLICIT & NEGLIGENT

Although China deal with a majority of the world’s manufacturing, this platform is complicit and negligent to its platform users in Europe. Bias and nonchalant behaviour for us customers ordering from their platform. There is NO protection and your money will be wasted.

December 10, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 5 out of 5 stars

Very communicative and that builds trust.

Took a chance and jumped in with both feet. Demi is one of the most amazing and informative team members. Answered all of my questions and taught me a lot for my next order. Happy to be doing business with them.

December 1, 2025
Rated 1 out of 5 stars

Half of the products was damaged and didn’t replace

Half of the products was damaged and didn’t replace. And i waited for 6 months for the products

December 1, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 5 out of 5 stars

Great company

Great company, Great communication & Great product especially from half around the world. Highly recommended.

December 2, 2025
Rated 1 out of 5 stars

The worst ever

The worst ever. Fraud! Deception! Lies! Rude, dishonest! Bad customer service! Sells fake goods.
I delt with Lisa from Xian Tongze Biotech Co., Ltd. I bought as I thought Orlistat from them. But indeed, it was a counterfeit. It did not work at all. I always have bought Orlistat from trusted European companies, but this time decided to deal with Chinese market. I regret. They do fake product which does not work at all. People!!!! Buy only from trusted producers. It can be expensive but surprisingly you will save money. Buying from unknown company like i did was a disaster. They became rude after you paid. Did not provided invoice, refused. The way they talk to you - unacceptable.
I am ok now but I am sorry for people who are potentially can buy this useless and may be dangerous "flour/ starch" from them

October 30, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
hank you for your valuable feedback. To clarify, we understand you may have encountered issues after making a payment to a supplier whose information is listed on our website. If the supplier is a registered member of Made-in-China.com and your transaction was initiated through our platform, we can assist in forwarding your inquiry to the supplier and facilitating communication between both parties.

In order to continuously improve customer experience, we have upgraded our system and currently only accept complaints through online channels. We kindly request you to submit your complaint via the following link: https://sourcing.made-in-china.com/new/complaint/page/index.html?pv_id=1j96e1jr9cd5&faw_id=1j96e1lj43df&bv_id=1j96e1lj7eca&pbv_id=1j96e1ivv874.

Once we receive your complaint, we will respond to you promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us. We will make every effort to support you.

Made-in-China.com Service Team

Rated 5 out of 5 stars

BRAKEPARTS EXPERIENCE KINGRACING

I have just bought som brake parts for my car from KINGRACING. I have been served by Jessie. This is the most fantastic service I have experienced . During the years, I have bought very much from China but the service like this I never seen. The parts was heavy, but she packed the parts herself, send them in different boxes, only to Get the transport cost down, and it was lower than by ship. All the time she has followed the transport and given me the necessary
information. I am so happy for her as seller, and will only buy parts for my cars at this place:KINGRACING in Made-in-China.

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Be Aware very aware of AMJET CHINA…

Be Aware very aware of AMJET CHINA after spending £6500 2 yrs ago on a jetter i contacted them regarding a part as the jetter has broken down. They've not been helpful whatsoever & was only interested in trying to sell me a new one!!! Disgusting after service 😒

November 3, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about your experience with the product quality. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Hi I bought piers

Hi I bought piers, there already broken. I reached out to my seller about the situation ,I sended pictures to the seller he still has not answer. Very bad customer service.Alberto Dones

October 25, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 1 out of 5 stars

BEWARE SCAM WEBSITE

Their "audited" suppliers are all scammers. All they do for their "audit" is to check if there is a business registered at this address. They do not guarantee that this business will also full fill your orders... Thats what they said to me, when I wanted to report a scammer supplier... All of the reviews on their website are fake. If you try to post a bad review of a supplier, you always get a system error.
Their support is also not helpful. At least I only lost 250$ but beware the whole platform is made to scam people.

October 27, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Please provide your order number so we can verify the details for you. Additionally, all platform suppliers who have been audited on-site by trusted third-party organizations such as SGS, BV, TÜV.You can find their audit reports on the "About Us" page of the supplier’s showroom. Additionally, we suggest checking product ratings and reviews from other buyers to better understand the supplier’s reliability and service quality.

Rated 1 out of 5 stars

Made in China is a bait n switch outfit…

Made in China is a bait n switch outfit the prices usually double from advertised price, buyer beware!

October 22, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about your experience with the product quality. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

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