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Made-in-China.com Reviews 

1,137
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Many people consistently praise the staff for their promptness, professionalism, and helpfulness. Customers frequently report satisfaction with product quality, noting items met specifications and sometimes exceeded expectations. Overall service and communication with sellers were also often good, with some experiencing fast and on-time delivery. However, some customers noted significant dissatisfaction with customer service, citing unhelpful responses, lack of issue resolution, and communication difficulties. There were also product quality concerns, including items not matching descriptions or being faulty. Furthermore, some experienced delivery problems like unexpected additional shipping costs, delays, or products being stuck due to permit issues. A few reviewers also mentioned encountering issues with some vendors or concerns about certain transactions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising extraordinary service and... See more

Staff

Users describe positive interactions with staff, highlighting many agents as efficient, reliable, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more

Rated 4 out of 5 stars

Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.

Rated 5 out of 5 stars

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set u... See more

Rated 5 out of 5 stars

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more


Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About Made-in-China.com

Written by the company

About Made-in-China.com

Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.

source on Made-in-China.com

What can you get through Made-in-China.com?

* A vast selection of curated products

From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.

* Customization options to meet personalized purchasing needs

Accepts processing with provided designs, samples, or materials.

* Enhance your product price competitiveness

Factory-direct prices from original manufacturers ensure generous profit margins.

* Bestsellers list to stay updated with the latest market trends

Get a clear view of the most in-demand products.
🏆 Access The List

* Verified suppliers by third-party agencies

Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.
✔️ Learn More About Audited Supplier

* Secure Transaction Service

Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.
🔗 Search for products supported by the STS service.

Contact info

Promotion box for Made-in-China.com

🔥 Golden Sourcing Season is Live!

Factory Prices, Secured Transactions, Fast Shipping

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,137)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Xi'an Qiushi Co.

Xi'an Qiushi Co., Ltd está empresa me estafo mi dinero y la plataforma de made in china no se hace responsable pésimo servicio de esta empresa que no protege al usuario

October 9, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 1 out of 5 stars

Madeinchina is not trustworthy

Purchased many times through them. Says there is a buyer guarantee. I purchased a lot of lights that contained batteries. The company selling the lights does not have the required export permits for batteries and now they are stuck in China and I cannot get a refund. Madeinchina will not help

August 18, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for providing your registration details. Please submit an online complaint form at https://sourcing.made-in-china.com/complaint/ with your order information and proof of the product defect. Our after-sales team will assist in coordinating a resolution for you.

Rated 1 out of 5 stars

it's a scam

Please do not do business with these guys. I ordered custom baseball caps. They sent me an invoice for $3000, payable through a made-in-China portal, which was due before the hats were sent. Two months later, I still have not heard back from them. It's a scam!!. I have contacted them numerous times, and now they won't return phone calls or emails

August 25, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about the issue with your order. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

Rated 5 out of 5 stars

I love working with Joney Fang

I love working with Joney Fang! Everything I have ever ordered from her has turned out even better than I expected!

She is prompt, polite, professional and we have done a lot of projects together!

I plan on doing a lot more!

October 1, 2025
Rated 5 out of 5 stars

Yuedong Manufacturer To South Africa Sourcing Experience

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language.

I love the fact that even when we continued our conversation externally on WhatsApp, but the payment link redirected to the Made-in-China app. That way, I managed to get a secured payment via app and had confidence in avoiding scammers.

And finally, they stipulated 15 days as lead time and yet I got my parcel in 9 days, which is in 6 days earlier. I was so impressed by that and the quality of the t-shirt. Even the size measurements were exactly as stipulated on their size guide

September 30, 2025
Rated 3 out of 5 stars

Wuhan Incar Technology Co., Ltd.

La empresa Wuhan Incar Technology Co., Ltd. existe? Puedo cerrar un negocio con ella??

September 25, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Estimado/a, Para garantizar la seguridad de sus transacciones, recomendamos encarecidamente trabajar con Proveedores Auditados. Estos son proveedores premium que han sido auditados en el lugar por organizaciones de terceros de confianza como SGS, BV, TÜV. Puede encontrar sus informes de auditoría en la página Acerca de Nosotros del showroom del proveedor. Además, sugerimos verificar las calificaciones y reseñas de productos de otros compradores para comprender mejor la confiabilidad y calidad de servicio del proveedor.Si tiene alguna pregunta o necesita ayuda, no dude en ponerse en contacto con nuestro servicio de atención al cliente en línea. (https:www.made-in-china.comaboutuscontact)

Rated 1 out of 5 stars

I have tried to buy some aesthetic…

I have tried to buy some aesthetic products such as Radiesse and hyaluronic acid and I have been contacted by several companies asking me to speak to them via WhatsApp and they give me a quote and ask me to make the payment to an Alibaba link where they do not sell these products and they tell me to make the payment and the products will arrive. They are frauds and then the Made in China seller disappears. Shijiazhuang Langland Technology Co., Ltd. That is the name of the company. Be careful, they scam. And most Made in China suppliers are scams.

September 17, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about the issue with your order. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Scammed by faitfulbio

Scammed by a "legit" made in china vendor. Sold me bunk raws with no active substance in it. Very easy to test as the medication restore energy production in the body and oxygen - yet zero effect

Vendor refused to refound me and said if i dont have a analyze they wont pay. But when searching his name on reddit i can see he scammed other people as well, and that guy sent in the product for analyze and when he came back to faitfulbio with a analyze he was ghosted.

Now a year later he been emailing me trying to sell the same product again. Horrible human and made in china will no nothing to stop scammers, if what the rest of the reviews on trustpilot say is correct

Working with scammers themself? possibly

September 17, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about your experience with the product quality. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Their customer service do not…

Their customer service do not understand English and give wrong advice!

They impose a ridiculous order limit of only $5,000 for credit cards. Since my order came to $7,250 I needed to know if there was anyway round this (as a bank transfer is too risky for a first time buy).

Their customer service said to get the seller to change export from 'Self Titled' to 'Fast Export'.

However, the seller advised that 'Fast Export' is not possible for orders over $5,000.

So not only do they not understand English, but they give the wrong advice!

Also, I am not prepaired to use anything other than credit cards and since they restrict you to only $5,000 per transaction, I am locked out of their service!

Ridiculous!

September 17, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear,
Due to the official customs declaration requirements for cross-border transactions, it is necessary for you to reach an agreement with your supplier during the transaction process. Additionally, the credit card limit is set to ensure the security of the transaction. Thank you for your understanding.
Made-in-China.com Service Team

Rated 1 out of 5 stars

Order number 25081613001691037490 the…

Order number 25081613001691037490 the very first business I did with Made in China shartered. The entire order itself was incorrect, the supplier has sent me a wrong part which I never ordered. Made in China Dispute 5 team still didn’t do a jusitise for me. I’m very disappointed.

August 15, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Dear
The platform's trade dispute team has provided you with the latest solution. If you are not satisfied with the outcome, we will continue to assist you.

Made-in-China.com Service Team

Rated 5 out of 5 stars

Nice experience

So far i enjoy my experience on this app I was able to get in touch easily with supplier and buy goods
I like the security system

August 31, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for your kind words! We’re glad you had a great experience and look forward to serving you again.

Rated 5 out of 5 stars

I had a great experience with excellent…

I had a great experience with excellent and fast customer service.

September 2, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for your kind words! We’re glad you had a great experience and look forward to serving you again.

Rated 5 out of 5 stars

Helpful

Great app, allowed me to follow my package.

September 2, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for your kind words! We’re glad you had a great experience and look forward to serving you again.

Rated 5 out of 5 stars

Great transaction platform

Quick response of vendors and easy way to buy the ítems that I need.

September 1, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for your kind words! We’re glad you had a great experience and look forward to serving you again.

Rated 5 out of 5 stars

This application is so helpful

This application is so helpful. They have many options of vendors and items.

September 1, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for your kind words! We’re glad you had a great experience and look forward to serving you again.

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