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Made-in-China.com Reviews 

1,136
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Many people consistently praise the staff for their promptness, professionalism, and helpfulness. Customers frequently report satisfaction with product quality, noting items met specifications and sometimes exceeded expectations. Overall service and communication with sellers were also often good, with some experiencing fast and on-time delivery. However, some customers noted significant dissatisfaction with customer service, citing unhelpful responses, lack of issue resolution, and communication difficulties. There were also product quality concerns, including items not matching descriptions or being faulty. Furthermore, some experienced delivery problems like unexpected additional shipping costs, delays, or products being stuck due to permit issues. A few reviewers also mentioned encountering issues with some vendors or concerns about certain transactions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising extraordinary service and... See more

Staff

Users describe positive interactions with staff, highlighting many agents as efficient, reliable, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more

Rated 4 out of 5 stars

Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.

Rated 5 out of 5 stars

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set u... See more

Rated 5 out of 5 stars

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more


Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About Made-in-China.com

Written by the company

About Made-in-China.com

Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.

source on Made-in-China.com

What can you get through Made-in-China.com?

* A vast selection of curated products

From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.

* Customization options to meet personalized purchasing needs

Accepts processing with provided designs, samples, or materials.

* Enhance your product price competitiveness

Factory-direct prices from original manufacturers ensure generous profit margins.

* Bestsellers list to stay updated with the latest market trends

Get a clear view of the most in-demand products.
🏆 Access The List

* Verified suppliers by third-party agencies

Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.
✔️ Learn More About Audited Supplier

* Secure Transaction Service

Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.
🔗 Search for products supported by the STS service.

Contact info

Promotion box for Made-in-China.com

🔥 Golden Sourcing Season is Live!

Factory Prices, Secured Transactions, Fast Shipping

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,136)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend from a US based business!

Very great experience. You suggested some changes that would make the manufacturing process more successful, and the product I received was above my expectations. Will be doing business with you again.

August 31, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for your kind words! We’re glad you had a great experience and look forward to serving you again.

Rated 1 out of 5 stars

Somebody robbed me

Hello, about a month ago I purchased a drone from some company from this site for +/- 500$ and I am still waiting and nothing has arrived. Ms. Shan Xun It keeps telling me that there is a problem with the order but I can't wait any longer and I want my money back. So I'm asking you to refund my money in a polite way. Otherwise I'll deal with the police. Thank you in advance for your answer.

July 20, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about the issue with your order. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Dear sir i have booked 2 smart watches…

Dear sir i have booked 2 smart watches model no e482 from Shenzhen Yushengchang Technology Co., Ltd... but i
recived 2 fake watches kindly do help me Tracking I'd LR162662608NL.my phone
8904678999 With hope of justice Thank you

August 11, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about your experience with the product quality. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Vendor is very dishonest

Vendor is very dishonest, sent blinds that were not smart as ordered, motors are very loud and now I'm stuck with product that I didn't want. I originally went with them because they were very responsive but as we processed through the order and ultimately got the blinds effectively all my requests for the type and design were compromised.

April 1, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 5 out of 5 stars

The delivery time

The delivery time. It's fast. I find it a little bit expensive. Hit i enjoyed the t shirt.

August 3, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for your kind words! We’re glad you had a great experience and look forward to serving you again.

Rated 5 out of 5 stars

Quick Replies

Every email or request was quickly replied to. All the jobs I 've done thus far have been done to exact specs and delivery was on time.

August 2, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Thank you for your kind words! We’re glad you had a great experience and look forward to serving you again.

Rated 5 out of 5 stars

Everything was great

Everything was great. Communication with seller, delivery, product documentation, etc. I’m fully satisfied with the whole process.

August 3, 2025
Rated 5 out of 5 stars

Good Job!

Good Job!
Respectful people,
"SHENZHEN Yes On Technology LTD"

First I thought that is a scam. I had a problems with bank transfer, unfortunately I solved it, the problem was in my bank.

Afterall the communication was even better, they tried everything to solve the issue, and I didnt believe, but after I paid via another route and the did recieve money.
The shippment was super fast
The communication is super smooth
For all people waiting for their products, please just wait and give it a try, I firstly thought it is a scam but you must to wait little bit. My shippment delivered here (EU) in around 20days after payment.

Best 5/5

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

I paid for the spice bottles and did…

I paid for the spice bottles and did not receive them.

July 2, 2025
Made-in-China.com logo

Reply from Made-in-China.com

Progress update:
The supplier has shared a screenshot of your chat on July 24, where you responded that the goods had been received on July 23 and everything was fine. Please confirm if the issue has been resolved. If you need further assistance, feel free to contact us.
________________________________________________________
Dear Brian Armstrong,

We sincerely apologize for the issues you’ve experienced with your order. Please be assured that we are currently investigating the situation and will communicate directly with the supplier on your behalf if any problems are found.

We will keep you updated with any progress. Meanwhile, if you have any questions or need further assistance, please don’t hesitate to contact our online customer service team at any time.

Made-in-China.com Service Team

Rated 1 out of 5 stars

If it was possible I would like to give…

If it was possible I would like to give 0 star. I bought a Bowl Cutter from "Luohe Xingdian Electromechanical Equipment Co., Ltd.". it was broken after 3 time uses. some plastic parts have been divided to 10 pieces, they tola me to glue them together. the Paint of the lead peeled off, they told me the paint is food grade. I have my chat back and forth with their representative on "WhatsApp". There are pictures of all of it and incase of request I can post them.

July 15, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Nasser,
We’re truly sorry to hear about your experience. If your order was placed through our platform, you may be eligible to request a return and refund.

Alternatively, we kindly suggest submitting an online complaint (https://sourcing.made-in-china.com/complaint). Our after-sales team will step in to assist with coordination and help resolve the issue.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Misleading Product and No Refund

I am extremely disappointed with made-in-china supplier. I placed an order for custom t-shirts, and we agreed on specific customisation before I made payment. After the payment, the supplier informs me that they can’t do what i want and i need to change the order, which was never part of our agreement.

When I request for a refund due to this major change, the supplier refuses - despite not being able to fulfil the agreed product. Do not be fooled by “secure payment”, i am refused a refund. He said the refund process is too complicated and they deduct a large handling fee (which i even offered to pay double)

This has caused both financial and emotional frustration. I would not recommend Nuolang Garment Service. What they promise upfront, they may not deliver. Now they are forcing to accept a product that i do not need.

Update : 14/08/2025
I did apply for a refund and the supplier denied. The platform did not do any mediation. I never received any product. I was scammed by a verified supplier on a platform that claim to be secured.

July 15, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Nothando Ncube,

We understand and sympathize with the difficulties you have experienced during your purchase. To assist you better, could you please confirm if your order was placed online through our platform?

If it was an online order, you can directly apply for a refund, and our after-sales team will follow up and coordinate the process for you.

If the purchase was made offline, we recommend that you submit an online complaint. Please provide your communication records with the supplier and proof of payment. Our complaint team will then follow up accordingly.(https://sourcing.made-in-china.com/complaint/)

Please feel free to reach out if you need any further assistance.

Made-in-China.com Service Team

Rated 3 out of 5 stars

Leather Sandals gents.

Long delay with delivery and was not clear where goods despatched from.
Ordered gents "Leather Sandals" and at £35.00 ( 50% sale price),and in fairness they arrived via yodel after long varied transit journey.
Price included delivery cost.
Fit well and are as described so good so far.
Time will tell lol

July 14, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Mr. Alan Brown,
Thank you very much for your review and for sharing your experience.

You're absolutely right — international shipping can sometimes take longer due to transit procedures and customs clearance.

If you prefer faster delivery in the future, we recommend discussing express shipping options such as UPS Worldwide Saver or FedEx International Priority Freight with the supplier before placing your order. These methods typically deliver within 3 business days.

If you're looking for a balance between cost and speed, it's always a good idea to negotiate shipping terms with the supplier. And of course, if you need any assistance, feel free to contact our online customer service team — we’re here to help!

Made-in-China.com Service Team

Rated 2 out of 5 stars

Stay away from these machines

These machines are extremely poor quality - the display has blurred resolution
the fees are not displayed
we were short changed in Tangier and the hotel where it was placed could do nothing about it
cannot recommend these machines from a consumer standpoint or that of a service provider
poorly made rubbish

May 18, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi henry cussell,

We’re truly sorry to hear about your negative shopping experience.

Could you please confirm whether your purchase was made through Made-in-China.com? If the product was indeed ordered via our platform and has obvious quality defects, you may submit a complaint online.(https://sourcing.made-in-china.com/complaint/)
Our after-sales team will assist you in coordinating with the supplier to seek a resolution.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Poor quality product that you can…

Poor quality product that you can guarantee will fall apart and corrode within a year or two avoid at all cost !! Definitely better off spending a little bit more and getting a product that’s been manufactured in the uk we have bought many products made in china that have given us very poor results.

July 6, 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi Graham,
We’re very sorry to hear about your unpleasant shopping experience.

Could you please confirm whether your purchase was made through Made-in-China.com? If the product was indeed ordered via our platform and has obvious quality defects, you may submit a complaint online.(https://sourcing.made-in-china.com/complaint/)
Our after-sales team will assist you in coordinating with the supplier to seek a resolution.

Made-in-China.com Service Team

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