I made a mistake with the delivery address, and could not contact customer services until the monday morning. I was very worried I was going to lose my order. Lewis, via the online chat, was able to l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
paid for next day delivery never turned up lost by royal mail, mainline sorted it and sent items again through DPD, scrap the royal mail few times they messed up my deliveries with you
Company replied
Iv been using mainline for 2 years and I can not fault the company from start to finish the ordering is so easy and they deliver when they say iv had no problems ever and iv prob spent over £5k. Iv on... See more
Company replied
Great customer service and prices. Hollie helped me when I sent off for a return as I ordered the wrong size and I was unsure about which size I should get. She helped measure and advised me which wo... See more
Company replied
Company details
Written by the company
With over 6 million dispatched orders to over 120 countries Worldwide, Mainline Menswear are Official Stockists of over 12,000 Products from 85+ of the World's Best Menswear Brands Online Including: Hugo Boss, Armani, Ralph Lauren, Nike, Adidas Originals, Fred Perry, Lacoste, Diesel, G Star, Levis, CP Company, Versace and many more.
Contact info
Unit 1, Orchard Court, Dunslow Road, YO11 3UT, Scarborough, United Kingdom
- 01723 624264
- sales@mainlinemenswear.co.uk
- www.mainlinemenswear.co.uk
4.5
Excellent
7K reviews
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Great value for money
Great value for money, excellent quality of clothing and a perfect fit on T-shirt bought
July 27, 2026
Reply from Mainline Menswear
Good morning,
We're so glad you found great value and excellent quality in your clothing purchase, and that the T-shirt was a perfect fit! We appreciate your positive feedback.
Kind regards,
Iv been using mainline for 2 years and…happy customer
Iv been using mainline for 2 years and I can not fault the company from start to finish the ordering is so easy and they deliver when they say iv had no problems ever and iv prob spent over £5k. Iv only sent about 4 items back ever but it is sorted as soon as i send it back with no hassle. I could go on and on jeep up the good work mainline 10/10 always
August 13, 2026
Reply from Mainline Menswear
Good morning,
We are incredibly grateful for your wonderful feedback and continued loyalty over the past two years! It truly makes our day to hear that our ordering process is easy and that our delivery service consistently meets your expectations. We appreciate you highlighting our hassle-free returns process. We are committed to maintaining this high standard and truly value your business.
Kind regards,
Great service
August 7, 2026
Reply from Mainline Menswear
Good morning,
We appreciate you sharing your experience. We are so glad you were happy with the service you received. Thank you for your feedback.
Kind regards,
i received a parcel with the wrong size…
i received a parcel with the wrong size inside the bag , I have requested this to be collected and the correct size sent but no response. Service could be a lot better
August 5, 2026
Reply from Mainline Menswear
Good morning,
Thank you for taking your time to leave a review.
I am sorry you are dissatisfied with the service you have received.
We apologise that your email generated an automatic response, but we have received no further contact from yourself regarding this. Our customer service team have contacted you directly to assist you with this.
Kind regards,
Great three great items at really good…
Great three great items at really good prices I am well happy. Great delivery
August 13, 2026
Reply from Mainline Menswear
Good morning,
We appreciate your wonderful feedback! We're so glad you were happy with the items and the great prices. Thank you for your review, and we're pleased to hear about the excellent delivery.
Kind regards,
incorrect sizing shoe placed in box
incorrect sizing shoe placed in box, no return availability for international purchases. Rang your office in Dunslow Rd, SCARBOROUGH from Australia and was told you would respond to my emails within the day which you haven1t, was totally fobbed off by your office staff. I want my refund.
August 11, 2026
Reply from Mainline Menswear
Good Morning,
Thank you for taking the time to leave a review.
I can see you have been in contact with our customer service team, who have advised that our items are listed in the equivalent UK size, as we are a UK based company, and how you can return your items to ourselves for a refund. We can see multiple emails have been sent to you, in response.
I am sorry if you are unhappy with the responses you have received on this occasion.
Kind regards,
Great quality again thanks
August 6, 2026
Reply from Mainline Menswear
Good Afternoon,
We truly appreciate you taking the time to share your positive feedback. We are so pleased to hear that you were happy with the quality once again. Thank you!
Kind regards,
Reply from Mainline Menswear
Good Afternoon,
We appreciate your review. We are delighted you were satisfied with the price and our super fast service. Thank you for your positive feedback.
Kind regards,
Great delivery and very satisfied with…
Great delivery and very satisfied with my purchase 👍👏🏻👏🏻👏🏻
August 13, 2026
Reply from Mainline Menswear
Good afternoon,
We're absolutely delighted to hear that you were satisfied with your purchase and the delivery! Thank you for your wonderful feedback.
Kind regards,
Quick delivery and quality stuff!
August 12, 2026
Reply from Mainline Menswear
Good afternoon,
We appreciate your positive feedback! We're so pleased you were happy with the quality of your purchase and the prompt delivery. Thank you for your review.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We appreciate your positive feedback! We're so pleased you were happy with the quality of your items. Thank you for your review.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We are so pleased to hear that you are happy with our service. Thank you for your feedback; we truly appreciate it.
Kind regards,
First class item at a great price and…
First class item at a great price and in large sizes with great comms and fast delivery
August 12, 2026
Reply from Mainline Menswear
Good afternoon,
We're so pleased you found our item to be first-class and a great price, especially with the large sizes available. We appreciate your positive feedback regarding our communication and fast delivery!
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We're so pleased to hear that your order was exactly what you wanted and that it arrived so quickly. Thank you for your positive feedback!
Kind regards,
It had the item I wanted in the size I…
It had the item I wanted in the size I wanted !!
Able to pay how I wanted !!
Best of all it came the next day with no extra charge !!
Very impressed with this company.
August 11, 2026
Reply from Mainline Menswear
Good afternoon,
We're so pleased to hear that you found the item you wanted in the right size, and that our payment options suited you. Thank you for your positive feedback.
Kind regards,
Premium prices, low quality goods.
The prices charged are premium, yet the quality of the products is extremely poor. I recently purchased three T‑shirts—one Belstaff, one Adidas, and one Hugo Boss—and all were of substandard quality. Having worn designer clothing for many years, I am familiar with expected standards, and these items fall significantly short. I do not intend to use this company again.
Update:
I know if I reach out to customer support I will be wasting my time. I’d just rather not shop with you again.
August 12, 2026
Unprompted review
Reply from Mainline Menswear
Good afternoon,
Thank you for taking the time to share your feedback. We receive all products direct from the brand, and so we are truly sorry to hear that the quality did not meet your expectations.
We try to encourage open communication to fairly resolve any issues, rather than resorting to leaving negative feedback. We would advise reaching out to our customer service team directly and they will be able to assist further.
Kind regards,
On time and good choice
August 11, 2026
Reply from Mainline Menswear
Hi Paul,
Thank you for your wonderful review! We are so pleased to hear that you found our service to be on time and that you appreciated the selection available. We truly value your feedback.
Kind regards,
Great clothes and at a good price
Great clothes and at a good price. Always delivers on time .
July 11, 2026
Reply from Mainline Menswear
Good afternoon,
We appreciate your wonderful feedback! We're so glad you're pleased with our clothing and prices, and that your delivery was on time. Thank you for your review.
Kind regards,
Always a great discount angreat sale and service d quality of…
Always a great discount and quality of clothing and delivery at a reasonable price.
August 4, 2026
Reply from Mainline Menswear
Hi Stephen,
We're so glad you consistently find great value and quality. Thank you for your positive feedback!
Kind regards,
Reply from Mainline Menswear
Hi Danny,
Thank you for taking the time to leave your review. We appreciate your positive feedback.
Kind regards,
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