It has been a pleasure working with MainPay. I started working with them in 2023 and have consistently received excellent service throughout these years. The team is professional, responsive, and sup... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The overall service is quite good and they have polite staff as well. However, they should review the admin fee. Its quite high in my opinion.
Company replied
MainPay, They are reliable and the one thing that i cherish about them is they pay on time.
Company replied
Hello, I am Carolyn Stewart. A very busy Supply Teacher. Been with this company since 2017. I get a readable payslip, and each year my P60 is concise. Thanks to MainPay, I do not have the worr... See more
Company replied
Company details
Written by the company
MainPay is a leading UK Employment Business, often referred to as an Umbrella Company. We specialise in providing a compliant and tax-efficient working solution for temporary workers contracting in the UK. The MainPay mission of developing close and sustainable partnerships with our clients has allowed us to successfully employ temporary workers and provide services to UK businesses across all sectors and industries since 2006. In addition to providing a tax efficient payroll, our unique services are aimed at ensuring that all parties are always better off by engaging with MainPay. Our clients benefit from being able to focus on their core activity of finding placements while having MainPay expert support staff to address all their and their candidate queries and issues.
Contact info
United Kingdom
- 02078086401
- reviews@mainpay.co.uk
- www.mainpay.co.uk
4.4
Excellent
66 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been working with MainPay for a…
I have been working with MainPay for a number of years and more specifically Suzie. Great company, highly satisfied
July 11, 2025
Unprompted review
Reply from MainPay
Dear Richard,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Outstanding
I’ve been working with umbrella companies for over a decade, and more recently with MainPay. I can honestly say the service has been exceptional. As a business, we’ve been incredibly happy—and so have our candidates.
I would highly recommend MainPay. Rafaela, one of the BDMs, is an absolute delight to deal with: knowledgeable, efficient, and responsive. The payroll team has been equally outstanding.
July 8, 2025
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Nothing short of excellent
We've worked with Mainpay as our payroll umbrella company at Certus Education for some time now, and I can honestly say the experience has been nothing short of excellent. In a sector where smooth, reliable payroll is absolutely essential — especially when you're dealing with supply staff who depend on timely and accurate payments — Mainpay have consistently delivered.
What really sets them apart, though, is the level of personal service we receive, particularly from Suzie, who has been our main point of contact. Suzie is, quite simply, brilliant. She's responsive, knowledgeable, and always ready to go the extra mile to ensure everything runs smoothly. Whether it's a last-minute query, a compliance question, or a more complex payroll matter, she handles it with professionalism and clarity — and always with a friendly, can-do attitude.
For us, having that kind of support means peace of mind. We know our educators are being paid correctly and on time, and we know that if any issues do arise, they’ll be handled quickly and effectively. That kind of reliability is rare, and it allows us to focus on what we do best — supporting schools and education professionals.
Mainpay has become a trusted partner for us, and Suzie is a big reason why. If you're looking for an umbrella company that genuinely understands the importance of service, accuracy, and human connection, I couldn't recommend them more highly.
July 8, 2025
Unprompted review
Reply from MainPay
Dear Rhys,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Hey this is for Chana arendse
Hey this is for Chana arendse
I just spoke to her regarding my payslip work which I need to update my tax code
For a very important work
She literally managed that straight away and assured me that I will b getting the updated ones
She is so helpful
Truly amazing person
Thanks a lot
June 26, 2025
Unprompted review
Reply from MainPay
Dear Kanza,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Amazing customer service and a lovely…
Amazing customer service and a lovely and postive person on the end of the phone. Makes a world of difference.
May 13, 2025
Unprompted review
Reply from MainPay
Dear Kelsie,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Excellent company
Excellent company. Lovely staff who is always ready to help and guide you. Easy to reach them. I am really happy and satisfied. Many thanks to everyone fir all your help , support and guidance. I really appreciate your hardwork.
March 31, 2025
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Your services have been exceptional so…
Your services have been exceptional so far and I will definitely recommend you to anyone needing an Umbrella Company to work with.
March 28, 2025
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Satisfied
Initially I wasn’t happy till I got a very clear clarification from Mainpay. I think they are the best.
I will recommend over and over again.
March 10, 2025
Unprompted review
Reply from MainPay
Dear Irene,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I would honestly say everyone of them…
I would honestly say everyone of them have been very helpful and I enjoy working with them. Keep it up
March 4, 2025
Unprompted review
Reply from MainPay
Dear Neimeh,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
A good service
January 6, 2025
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Your service has been great
Your service has been great, sincere and exceptional.
March 3, 2025
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
good and fast approach and cater to…
good and fast approach and cater to basic needs
March 16, 2024
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I’ve never used a company like this…
I’ve never used a company like this before . I was very surprised to find they were all super nice and professional ! I will use them again without a doubt. Good work !
January 8, 2025
Unprompted review
Have used Mainpay as my umbrella…
Have used Mainpay as my umbrella company for 6 years! Extremely efficient and professional services! Would definitely recommend them!
October 17, 2024
Unprompted review
Reply from MainPay
Dear Sharon,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
They increased my employment cost…
They increased my employment cost without a reasonable explanation, from 40 to 60 “weekly “ and having exactly same income both weeks.
May 29, 2024
Unprompted review
Do not use
They take a large admin fee and will not explain the reason why. They will not include milage and expenses either. I used them because I was not given a choice by employment agency. I would not recommend them.
May 31, 2023
Unprompted review
Deductions and fees are not worth it
Staff and management are very abrupt and don’t both explain things correctly nor appropriately. I was interrogated rather than treated fairly when i asked to leave their service and was asked by a manager if i left their service where else would I go. The fees and deductions are too high and it’s making me not enjoy working anymore.
March 24, 2023
Unprompted review
Havnt got anything bad to say about…
Havnt got anything bad to say about MainPay, all the team seem very helpful and happy to help with all queries.
So far so good 😊
January 6, 2022
Unprompted review
If I could give them zero stars
If I could give them zero stars, then I would. They calculated my tax wrongly (1/3 of my weekly pay!), despite having the right tax code for me and my P45. Now they are unable to correct it, despite my advices given by HMRC and telling them what to do next. Be aware of this company!
May 2, 2021
Unprompted review
Stay well away from MainPay!
Stay well away from MainPay! Selfish, nothing but selfish. I worj with them through a teaching agency and all other agencies are furloughing, but not MainPay. Keep well away! Avoid like the plague.
January 19, 2021
Unprompted review
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