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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, responsiveness, and helpfulness, highlighting their polite and understanding approach. The service is frequently described as exceptional, with many appreciating the efficiency and clarity of their payroll processes, including accurate and easy-to-understand payslips. People also value the timely and correct payments, which provides peace of mind. However, some people were dissatisfied with the payment structure, noting that a number of fees were difficult to understand and led to a decrease in their take-home pay. A few customers also mentioned experiencing issues with final payments.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and efficiency.... See more

Service

Clients share positive opinions on service, consistently reporting excellent and efficient experiences. Many... See more

Payment

Users describe positive interactions with payment. Many reviewers appreciate that payments are made on time... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has been a pleasure working with MainPay. I started working with them in 2023 and have consistently received excellent service throughout these years. The team is professional, responsive, and sup... See more

Company replied

Rated 4 out of 5 stars

The overall service is quite good and they have polite staff as well. However, they should review the admin fee. Its quite high in my opinion.

Company replied

Rated 4 out of 5 stars

MainPay, They are reliable and the one thing that i cherish about them is they pay on time.

Company replied

Rated 5 out of 5 stars

Hello, I am Carolyn Stewart. A very busy Supply Teacher. Been with this company since 2017. I get a readable payslip, and each year my P60 is concise. Thanks to MainPay, I do not have the worr... See more

Company replied


Company details

  1. Payroll Service
  2. Payment Service

Written by the company

MainPay is a leading UK Employment Business, often referred to as an Umbrella Company. We specialise in providing a compliant and tax-efficient working solution for temporary workers contracting in the UK. The MainPay mission of developing close and sustainable partnerships with our clients has allowed us to successfully employ temporary workers and provide services to UK businesses across all sectors and industries since 2006. In addition to providing a tax efficient payroll, our unique services are aimed at ensuring that all parties are always better off by engaging with MainPay. Our clients benefit from being able to focus on their core activity of finding placements while having MainPay expert support staff to address all their and their candidate queries and issues.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I wouldn't give them a single star

I wouldn't give them a single star, Scammers. Just like any umbrella accounting company, this is a huge scam. STAY AWAY. Umbrella firms will take any unnecessary fees and when you ask them why they do, they won't explain the reason for the fee deductions. THEY WILL NOT FURLOUGH YOU. They promise and then send out an awful email saying they would then not furlough due to costs. I do not recommend anyone to use this accountancy firm. NO FURLOUGH, NO HOLIDAY PAY, THEY DEDUCT HOLIDAY PAY AND WON'T PAY IT BACK TO YOU.

January 16, 2021
Unprompted review

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