Maisons du Monde UK Reviews 

I have loved everything I have bought from Maison Du Monde and am genuinely gutted it has ceased trading in the UK-a great loss as I know I will not be able to find items like this anywhere else 😔

I bought what was specified as a solid acacia garden table and bench from this brand. I have kept it covered when it’s not in use, I.e. last 9 months. However when I uncovered it I realised the table was not solid but ply with a very thin (about 1 mm) veneer that was flaking off. It’s not the quality it was claimed to be. I have seen that they have withdrawn the products now so they must be conscious that there is a defect/ product is not as stated. I have tried to contact them online but only get a generic reply of being out of 30 days return period. If anyone from Maison du mode reviews this I would be grateful of a full refund before I take it to a consumer advice site.

NB: I was really pleased Maison du Monde got in touch with me on the 1st June 2023 apologising and asking for photos. I sent these across immediately and I have even sent follow up emails but NO response from Maison du Monde.

Update; after my last post Maison Du Monde sent an email to say they hadn’t received my emails and photos but that is not the case.

i) I had previously received a confirmation email saying they had received my email with photos

ii) I have resent photos and video by email and we transfer and I have confirmation we transfer was received but it has not been opened.

I have a feeling the customer service contact is not real and it is all
Being run by AI.
Good if everything is ok but absolute shambles with no comeback if it doesn’t. The responses on Trust-pilot are just for show. Avoid at all cost.

It took FOUR MONTHS to order a wardrobe and two bedside tables, because the latter weren't in stock. But if I bought them separately the company was going to charge delivery fees twice. What a farce. Initially they said both fees would be refunded but then they changed their minds and only one could be refunded, so when the wardrobe arrived, I had to reject the delivery, return everything and order it again when the items were in stock. Finally, months later, when it came time to deliver, the wardrobe never arrived and one of the bedside tables was damaged. Apparently the wardrobe is missing. And now because the company is leaving the UK, everything has to be returned. I have spent hours and hours and hours on the phone with these people trying to sort out this order, to no avail. It's like they have never sold anything before. What an absolute joke of a company. What about compensation? Who actually runs this company and what are they doing? Could it be run any worse? Good riddance.

+ Nice Goods
+ Goods available as scheduled
+/- price acceptable but high
- Shop employees couldn't help me to load a heavy (30kg) mirror in my Van, as they said they have to be there for the customers in the shop. There were 2 customers and 4 employees standing and chatting between themselves...

I bought a bookcase online, which I loved the look of. However, the delivery team arrived 3 separate times and failed to make delivery due to internal miscommunication, despite my being clear and specifying the necessary information in a number of various comments / emails / calls. That meant I wasted 3 days at home waiting for a delivery that didn’t happen. When the delivery was made and we unwrapped the item, it was damaged to the point that it was unreasonable for it to have been sent in the first place. I arranged a collection, but the customer service team would not allow me to get a replacement due to lack of stock, nor would they allow me to put my name on a waiting list as the company was leaving the UK. They would not even give me a discount on an alternative product or any kind of apology. The customer service has been awful and I’m left not only very disappointed in not being able to have the item I had hoped for, but also having wasted my time and having been humiliated by the lack of empathy in the customer handling procedure.

I have ordered vases, ornaments and picture frames from Maison du Monde on various occasions over the last year (last order two weeks ago) and I have nothing but praise for them. The items are great quality and good prices and the delivery has always been within the date range they have advised. I would definitely and will use again. Love their products as they are different and great quality.

I ordered two benches from Maisons du Monde in the UK. The website said they were dispatched within a week and actually they were delivered within a week. The experience with the delivery company, Panther, was good. It allowed me to book a delivery slot that was convenient. Unfortunately the benches weren’t the right colour (wood was darker than pictured on the website). This was disappointing but can happen with natural materials. I feared a difficult returns process with me being liable for expensive return costs, but I called up and collection via Panther was booked with no quibbles. The lady on the phone was very polite and acted quickly. Overall a good experience - I guess any item of furniture can look a little different to the website - but MdM resolved it quickly so I’m happy.

Received the mirror very quickly it was taken upstairs to my bedroom and all done with a smile
The mirror is just what we wanted.

Ordered 3 items, only received one. The two delivery dates given only one tem showed on one of those days I waited in until 10pm, a whole day wasted. . It took four days to speak to a human. After still not being able to confirm a delivery date, I requested a refund, they agreed, but with no written confirmation and only then did the delivery company attempt to secure a delivery date. The next day I again requested a refund, they agreed in writing, but for some reason the amount they are refunding is not the same as the two items missing, the refund figure is less. The one item they did send also came damaged, but because of the style of the item, it's not obvious Never again will I use either of these service. NEVER AGAIN

Utterly disappointed with the service level of Maisons du Monde Switzerland, with prices definitely above the quality delivered. I ordered a lamp that came with an L tool to assemble it which was too big for the screw of the lamp. The other product I ordered was a dinnerware, where the main plates were not delivered without notification. Did they think I would not notice? And of course they had no stock. Tremendously disappointing and time consuming

Very disappointed – don't buy from them!
I ordered the Penelope Dark blue 6-drawer tall chest of drawers – very dissatisfied at the time due to the effort involved in putting it together only for the drawers to be misaligned due to a design fault (their solution at the time was either to dismantle it all (actually impossible) and rebox for a refund or to receive a £70 voucher. I went with the voucher but the mirror I ordered was also damaged (and they never replied to my complaint about this). Anyway, back to the chest of drawers – one year later and the drawers (which barely fit anything in anyway) slide open constantly and just will not stay closed – even now I've emptied them of all contents. The most useless item of furniture I've ever bought and I can't get anywhere with Customer Services so unfortunately will now have to just take it to the tip and buy something from somewhere that provides both quality and customer services. So disappointed at this complete waste of money. Please don't buy anything from them.

I brought a desk to use as working from home I love it. Great quality and the delivery of the desk was very quick. Excellent service and quality product

Ordered a small tea caddy on 01/04/23. Email received 6/4/23 to say it was dispatched. Arrived today, packaging in poor condition with dent and scratch to item. Tried to contact customer services online but directs me to site which will not accept my account email or password. First and last time using this company

After reading some bad reviews online I was concerned with ordering from MDM. I called their customer care team with my concerns before placing my order and they couldn’t have been more helpful. Delivery was prompt and we absolutely love our new media unit. Really happy and won’t hesitate to use them again. Thank you so much:)

Can’t order anything. I have visited your website a few times now and every time I put something in my basket it says my basket is empty. If something is not in stock why don’t you update your website?

The cushion covers I bought fully lived up to expectations. I wish delivery was a bit quicker though, but I am an impatient customer! Would certainly buy again.

Order arrived quickly but was damaged. No problem, I thought. I contacted support and they emailed back after 4-5 days offering a refund or replacement. I replied immeditely requesting a replacement, but since then have heard absolutely nothing from them. It's been over 20 days and no reply despite multiple attempts to get in touch with them from my end.

Awful customer service, considering a charge-back if I don't hear from them soon.

EDIT: Have since heard back and a replacement was sent. I'm happy the situation is resolved, but still frustrated it required leaving a public review to make something happen.

Last week, I bought a solid oak bed from Maison du Monde.
I set it up, but noticed it only had 3 wooden slats to hold the mattress. Even with my firm matress, the bed is very wobbly and simply unusable!
I've had to buy additional slats at my own expense and set them up myself, which took hours..
They could've simply provided a slats linked together by strings but they chose to save a few pounds instead.
I would therefore not recommend nor ever buy things from them again!

Delivered quickly - the only reason it’s not 5 stars is that it is quite expensive. Looks good though. Would have had 2 if they were cheaper.

delivered excellent !! Drinking french coffee from beautiful french cups in Holmfirth.

Merci BeaucoupXX