Maisons du Monde UK Reviews 

NEVER BUY ANYTHING FROM THIS COMPANY! IT IS A SCAM! This is one of the worst companies I have ever come across in my life. They will sell you what looks like relatively good quality furniture at very cheap prices. I guess such things are always too good to be true. What does arrive is poor qulaity, but 90% of your goods will not arrive. The delivery service is a joke. They will wait 2-3 weeks to contact you- if they contact you at all. They will then make no effort to delivery having of course taken all of your money. They will then offer no possibility of a refund without a 50% penalty cost- for their failure to deliver. Their customer service are rude and aggressive and you will essentially end up in a never ending spiral of having no furniture and them holding onto your money. If you want to be robbed in broad daylight, by all means, go right ahead...

all was perfect, delivered earlier than expected.

Great service, good selection of items and a very convenient store

The package was on time, they had heeded the warning to bring a small truck and the driver helped us get the heavy package into the house .

I cancel one order to increase the quantity and finally the 2 orders were delivered without proper answer from MSD

Excellent very good

The customer service is beyond useless. I don’t care if the company has left the uk; there should still be a duty of care to customers who have purchased from them. I bought a £500 coat stand and I had a hook break off under the weight of a light Gillet. For a start this should not have happened but I was quite prepared to pay for a replacement to make my coat stand good again. I have phone 4 times since start of January and no one has been helpful at all. It appears that the people of maison du monde have no access to a delivery system to be able to pop a hook in an envelope and send to uk- so there is no method of postal service in the France to send to uk???? Some thinking outside the box is needed here. It is disgraceful that I cannot pay for new hook and postage and somebody there get off theirbackside and pop to whatever France’s version of the post office is and get it sent! This would’ve been a 5* had that been the case. To make matters worse on all 3 previous calls I was told my complaint had been escalated and someone would contact me which was clearly never going to happen. One extremely disappointed customer. If I could give 0* I would have.

It’s always a joy to visit Maisons Du Monde! Lots of beautiful items on display!

Not only did it take months to receive our furniture. We later discovered wood worm in the (not cheap) bookcase. We've had to pay hundreds of pounds to fumigate it not to mention the enormous stress that came with this discovery. Please don't buy from this company, this is not an isolated case, their furniture is unsafe and their customer services awful.

I love Maisons du Monde! Beautiful products, unusual and gorgeous ranges, and all high quality and very good value. It's such a pity they've left the UK - another Brexit casualty, I suppose - what a nightmare that is. I'd love to write a TrustPilot review of Brexit!

We bought a set of chairs, with presents a good quality and were easy to assembly. The delivery was also according our expectations.

Shame there isn't a minus option on here, not only delivered the wrong item but also then took 6 weeks to return my money! Just awfully bad service such a shame as the products are really lovely

The items I received were not only significantly different from what was displayed on your website but also of subpar quality. The lack of attention to detail and the careless packaging resulted in damaged goods upon arrival.

Furthermore, the customer service response has been dishearteningly slow and unhelpful. My attempts to seek assistance and clarification have been met with frustration and disappointment. As a loyal customer, this experience has greatly tarnished my perception of your brand.

I ordered an ornate giraffe for my dad which came broken in the box. I tried 4 times to speak to someone to get a replacement but every time we were Hald way through the conversation it got cut off! I mailed and had no response so gave up. My dad fixed the leg but then the other one broke, poor quality. Nightmare company & terrible customer service

Ordered two pieces of furniture, one was fine, the desk Selena was broken. I had to hire a handyman to fix it and screw the leg back on, because I have dealt with customer service before and I was not prepared to go through weeks of waiting and back and forth o emails to get it picked up and sent again. I would appreciate if customer service got in touch with me for some compensation.

We had an excellent experience when I bought a very large square mirror for on my stairs! Very well made, extremely heavy hard to put up but not a fault. Absolutely love this item and I was very happy with the price! This website has some wonderful home items, definitely recommend a visit.

Scam!!! Avoid at all cost.

PLEASE DO NOT SHOP FROM THEM THEY ARE A THEIF!!!!!
Item was in very poor quality!
Requested a return, they’ve said ok and sorry about that, sent them the proof of return and they came back to me saying we don’t do return however their policy saying clearly its 14 days to return any items and why did you tell me to send it out then if you are not expecting any return.

I have ordered a side table. It has not been a year but it started shading. I was afraid that they would not offer me a solution. I called customer Service and a Lady called Hegar answered. She was nice quick and friendly and helped me resolved my issue.