Maisons du Monde UK Reviews 

Beautiful item. My friends all comment on how different it is when they come in to my home. It is something I will use for many Christmas’s to come.

Overall good service. Had to rearrange delivery but was easy to do any the delivery drivers were helpful when they came. Love the new table. Very happy with the purchase.

What a fantastic company. From ordering to delivery everything was taken care of.
Very pleasant staff and delivery driver was very helpful
Would definitely order from you again
First class

Bought a cabinet from this company that arrived broken have called and emailed them about a refund and heard nothing back - terrible customer service

Two items ordered for grand daughters Christmas present. Long wait for delivery... One item received damaged (packaging box was undamaged) the other, a puzzle cube, unusable as one side of the cube just falls away when picked up or turned and one puzzle piece didn’t even fit the cut out. Replacement items will arrive well after Christmas. Poor stock checks pre packing/despatch and equally poor, unapologetic customer service. Would I use Maisons Du Monde again? Absolutely not.

Gorgeous blue glass bottles with stoppers. Excellent quality and great value.

Order took months to arrive with no communication from Maisons du monde. It was only after I had called customer services and spoke to a lady, who was actually very nice and helpful, that I was told there had been a delay and that my delivery had moved, she stated I should have received and email alerting me to the delay roughly a week earlier, I had not. She apologised and informed me of the new dispatch date and advised that a voucher would be sent out for the inconvenience (said voucher never materialised). The Panther group that delivered my chairs were initially great and easy to book, the actual delivery drivers however, not so much. I received several text updates on the day, all with conflicting information about time frames and delays. I called the driver several times only to be told conflicting Infomation again. At one point he called after I had already had to leave for an appointment scheduled after my original delivery slot which I had already explained several times and was told to call my neighbour to come out to collect it from them. Not impressed and definitely won't be ordering again.

Beautiful product, looks far more expensive than it was.

Shocking ! - special gift - first order came smashed to pieces and told need to wait for a new one which would be within 14 days and cant be done quicker. I then get email confirming within 14 days and that as good will i can keep the smashed up goods at no cost! (nice of them)
Guess what - 16 days and no goods, on phone and been hung up on and when i asked to speak to manager this was not done. Never ever ever again.

Knew you would reply to this quicker than my email - 1005791163 - you emailled me with £10 gift voucher and to re-order
You've told me my goods will be here in 3 days - why would i wait for another 14 or so!!
Also the lady on the phone offered £30 gift voucher !

Well-designed and well-made products at a reasonable price. I ordered two bedside tables from Maison du Mond, and they were delivered promptly and to my surprise, they were fully assembled. No flat pack!!

Really did not like the product
Return was easy and faultless thanks

Unit was returned. Wood finish was poor, and it didn't look like it did in the photos. Returns was straightforward, no problems.

What a difficult company to deal with. I have had three (expensive) vanity units arrive and be installed (two on this order number). On installation, after a few days of use, the shelf and runner sheared off one. The other has had paint flake away, revealing screw heads that they have tried to cover up! These items were expensive. Customer Services are impossible, you never get the same person and go around in circles. I have asked for the items to be discounted, as they are plumbed in, and there is a substantial cost to me to have them removed and re-installed. They don’t seem to understand that the items became defective AFTER delivery and installation?! They just keep telling me ‘There is nothing we can do after 30 days.’ But the problems weren’t apparent until installation. They offered to take one of the units back, but there is no stock to replace it, so my daughter would be left without a sink and I would be left out of pocket, paying plumbers to fix the issues.
I have spent over £5000 with this company this year, and would have spent more, but that will NOT happen unless this utter farce is sorted out.

Product not up to standard .
Issues with damaged goods .
Terrible after sales service and difficulty with returns .
Awaiting refund ???

We ordered an item in September. It never arrived. Despite repeated calls to the customer services we were just told it was going to arrive shortly and would be delivered soon. We have been given multiple dates after which we call back and are told another date. Three months later we eventually gave up any hope that we would receive it and asked for a refund. They have told me that they are unable to cancel my order and refund my money as it remains "in preparation".

It took over a month to receive the good. One item arrived broken and I had another item sent with different colour from order. they refunded me the candle but organised a company to collect the incorrect item and expected me to spend from 9am til 5pm at home waiting for a collection of an item they sent incorrectly??? Honestly? Horrible service. Avoid it.

The table has some faults and doesn’t perfectly close

The shop is full of marvelous objects, both for the home and for christmas time. You need quite time to see carefully all the proposals in all the space with so many things for home. Very beautiful the "panels" with the decorations for christmas trees.

They stole my money! Instead of my order they put inside the box some small cheap stuff I didn’t order and sent me. And didn’t want to makr a refund!!
Worst ecommerce experience ever, I’m shocked.
Order number 119899035

Awful customer service. Bought a display cabinet which arrived broken, have made call after call to which I’m told it has been escalated to the manager Yossra, who refuses to call me back, excuse after excuse why she is not available. Was hoping to get this sorted before Christmas but am losing hope of that. Do not use this company.