Maisons du Monde UK Reviews 

I received my bookcase in August. Cost was just short of £1800. The three sections were obviously from different batches as the screw holes didn't match. There was water marks on the item. I sent a complaint and the following week received an a
Apology and offered vouchers. I said I didn't feel this was good enough and they can have the item back. Three months later after regular emails with no response. I got an email saying they were collecting the next day. By this time I had already got someone in the redrill the holes. I emailed them to say I expected some compensation. That was 3 weeks ago. No response snd I don't expect any.
I feel so sorry for staff in customer service they are clearly not coping.

28.12.22 just you update you. Despite their reply to this reveiw. I still haven't heard from them. Absolutely atrocious.

Amazing quality with a luxurious feeling. Cannot be happier.

Terrible service. Have been trying to return and get a refund for these items for 6 week but no one comes to collect. I call every week and am told it will be escalated but then hear nothing back. Will never buy anything from here again

Really happy with my Mango Wood side table, it’s beautiful, excellent quality and true to description and images. My table arrived promptly and the courier communication was very good. This was my first experience with Maisons du Monde and I can honestly say it was faultless. Thankyou. 👍🏻

I wasn't sure what to expect tbh, as I'm quite wary of buying online from unknown sources.
I was pleasantly surprised by Maisons du Monde UK!
I bought 2 items and were kept up to date about delivery times, etc, and the items arrived on time and was very well packaged.
Items were of good quality and as decribed on the website.
I'll definitely purchase from them again!

If you like IKEA furniture with inflated price tags then this is the place to buy from.

Bought a desk for my daughters birthday gift. On opening it to build noticed a broken piece of wood. Messaged to advise of this damaged part and was told because I am outwith the 30 days they will not help me. Well I’m not exactly going to build a desk then try and hide it until the birthday!! This could easily have been resolved by sending me a new piece of wood. Rather, I was advised on messenger by a rather arrogant customer advisor, that it also wasn’t covered under a warranty because of improper installation or storage. Well you usually store in the way it arrives in the box!! I can assure it was not improper installation, just damaged cheap wood.

Save your money and buy from a reputable site.

I have been waiting for a table to be delivered since AUGUST!!!! After several emails and calls I finally got hold of the company and was then told there was an issue with the product and they would send me a replacement. That was October. Still not received the item or any news from their ‘delivery partner’ who seem just as useless. Never had an issue before, extremely disappointed.

Love this bookcase! We have placed it in our kitchen and it matches our black units perfectly.
Great storage and looks great too!
Good value for only and would definitely recommend.

Terrible delivery and customer service - ordered a product 3 weeks a go - they gave me a window of 10 days for my delivery - on the 10th day I call and they tell me the product delivery has been delayed and they could not tell me anything more. They suggested a wait a week and then call back. This is not the first time this company has been terrible with delivery and customer service.

I cannot explain how awful my experience has been with this unprofessional company.

I ordered a picture frame, which took ages to arrive in the first place. When my package finally arrived, they had sent me the complete wrong item, some sort of coat hooks. I rang them up and explained the situation to the customer service team, I was informed that they can only issue me a refund once the incorrect item they'd sent me had been collected. I explained that I work away and cannot be home for the collection times their carrier provides (Monday-Friday, and between 0900-1700). It also isn't my problem that they sent me the wrong item so why should I be inconvenienced and have to take a day off work just so their wrong doing can be collected?

The customer service advisors were extremely rude, ignorant and actually put me on hold mid sentence. I was informed my case had been escalated and I would hear back within 24-48 hours. Fast forward another 8 phone calls, being told the same thing every time, I was never contacted by a manager as I was told I would be on 3 occasions. I was told that they were escalating my case to a higher management team and trying to process my refund without the collection.

Now, they have emailed me to say I need to book a collection service for the refund..... ITS ACTUALLY A JOKE AT THIS POINT.

I haven't received the goods I have paid for, they are holding my money illegally for an error they have made. This is infact breaching consumer rights and I will be reporting this to trading standards.

I just want my money back!!!!!!!!!!

I love the mirror and the service was very good. Only issue is that I paid £208 and the week after delivery it was reduced to £145.

They are completly ignoring my emails as reguards issue with product rubbish customer service

It was my first order with Maisons du Monde and the purchase experience was the least pleasant I have ever experienced!
I have chosen to return some items of my order as the quality did not match with my expectations. Return can happen but Maisons du Monde return process is very painful.
The collecting company did not come twice the agreed days. The third time they came to collect the items. It was on the 19th October. We are the 8th of November: I have still not received my refund for the 2 items returned or even confirmation that the refund will be processed. I have tried to contact the customer service twice by emails and still do not have any answers. Then, I definitely do not recommend Maisons du Monde!

I was so pleased with my purchase . I was looking for something different (canisters)and found it on this site .I was very impressed with the design and quality. They came carefully wrapped couldn’t fault them .

Ordered a headboard which arrived with paint peeling from it and the panels were misaligned. We received an exchange and the faulty headboard was meant to be collected at the same time. The delivery company were not told they had a collection and the replacement headboard was worse than the first. The paint was actually missing in several places so we refused delivery. We then asked for a refund which we did receive and had to then arrange for another collection date. For a headboard we never kept we had to wait in on 3 occasions. The company would not accept our review on verified reviews as it talked about the quality of a product?? Surely this is what customers want to hear?? It was overpriced and looked amateurish and cheaply made. Would not buy from them again.

I have ordered several times from Maisons du Monde and have never had anything but positive experiences. The items look as pictured and described, arrive very well packaged and delivery is communicated well in advance. I appreciate not everyone had had such a positive experience but I take as I find.

Great looking furniture, good communication throughout order process, packaged really well, and arrived on time.

Excellent product and looks amazing in our bathroom. Very good quality and unique. Fast delivery service

Doesn't deserve even 1 star. Dreadful customer service. No way of contacting them to complain. My daughter's bedside table was faulty on unboxing. The paint had chipped around the star on the drawer and 2 fixings broke whilst putting the product making it unusable. Online form does not work. When I phoned up and explained the situation I was told it would be passed on to management but nothing happened. Phoned again, exactly the same thing happened. Sent email and got a response telling me to phone... Not sure why this company is allowed to trade like this. Avoid at all costs and save yourself some stress!