Mally's Crafts Reviews 

293
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the wedding signage and bespoke stationery collections are stunning, beautifully crafted, and arrive exceptionally fast with great packaging to protect their orders. People truly love the helpful customer service, noting that the team is always ready to answer questions and carefully check every single design detail before sending items to print. However, some customers also noted occasional issues with delivery delays, tight shipping timeframes near deadlines, or items requiring prompt replacements. Some reviewers additionally reported receiving products with mistakes, missing components, or minor damage that required quick fixes and customer support assistance.

What people talk about most

Product

People report positive experiences with product, noting that wedding stationery and signage are of... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with wedding stationery and... See more

Order

Customers consistently note positive experiences with order, highlighting seamless ordering processes and... See more

Customer service

Clients share positive opinions on customer_service, highlighting consistently clear communication and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently fast and reliable shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've already raved about Mally's Crafts to all my loved ones, and I would 100% recommend over & over again! What flawless products, with incredible customer service to match. I enquired about ou... See more

Rated 5 out of 5 stars

Mallet’s Crafts were so helpful when I was ordering our wedding signage. They sent me numerous previous and happily made the changes that I asked for quickly. The signs themselves were such high quali... See more

Rated 5 out of 5 stars

Mally’s Crafts are such a lovely business with everything you can think of for that extra special personalisation for your wedding day. They were really easy to work with and had fast delivery whi... See more

Rated 5 out of 5 stars

Paid for a bespoke service on our welcome sign and table plan, and ordered place cards too. They were excellent with communication and found fonts/icons to suit our requirements seemly quite... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Handmade crafts by Mally. Personalised handmade plaques and crafts for all occasions. Made in Blackpool at a superb price and exceptional quality.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(293)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my order!

Order was despatched within the time frame stated, tracking number provided and delivery texts which was helpful.

Order itself is beautiful, I ordered a personalised ring box.
Also they were very quick to respond to my questions on Facebook.

Thankyou mallys crafts!

April 23, 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much!
Mally x

Rated 1 out of 5 stars

Ordered on the 17th March

Ordered on the 17th March, still not received my order, I’ve asked where my order is various times via email it says in process very very unhappy with the service. DO NOT BUY ANYTHING THIS COMPANY

April 19, 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hiya,
Thank you for taking time to leave a review. Your order was delayed due to a custom request, we have popped you an email which was not received in the first place.
I can see this is resolved & I hope you love your order.
Thank you,
Mally

Rated 1 out of 5 stars

Ordered a front door number sign with…

Ordered a front door number sign with address on which I was delighted with. As I screwed it to the wall both corners cracked and it fell off! Now it is in the bin.

April 4, 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hello,
Thank you for taking time to leave a review. I’m terribly sorry to see this, if you send us an email we will be more than happy to help & sort a replacement.
Thank you,
Mally

Rated 1 out of 5 stars

Don't be misled

My daughter ordered a cherry tree plaque for me for mother's day, and I decided would like a stand for it. There are cherry tree plaques with stands shown and is an acrylic base and the plaque fits in sitting straight up.
However when you order a stand.. There is one you are directed to which says only suitable for the cherry tree stand so I paid £4.50 +1.50 for this... Only to receive 2 wee bits of plastic that slot together to make an easel stand, the plaque leans back, you can't read words and no use if little hands can get near. No way if clear I would have ordered this, saw similar on ebay for a lot less but not what I wanted
Anyway despite emails I'm told not misleading but definitely is, the plaque says only suitable for the cherry tree plaque and a size which I obviously didn't think I needed to check as doesn't say there must be 2 thickness of cherry tree plaque depending on whether you order with or without a stand.
Am so disappointed, I have my 7 days to send back but need to pay postage so that will be over £1 so hardly worth it for all I would get back
My daughter ordered this to be a special gift for personal reasons and instead of a lovely thoughtful gift it has turned into a hassle
Don't make the same mistake and pay £6 for something you can get on ebay for £2 (that I wouldn't have ordered anyway)
Misleading definitely. But despite a few emails obviously my fault and no help, people don't get a measure tape out and remember what they have seen so I think an image of what you actually get should be shown if not the same stand as you would get if you ordered with a stand in the first place

March 22, 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hello,
Thank you for taking time to leave a review.
We have made a stand that’s suitable to the block you ordered & this was what you received.
We have offered a refund if you return this.

Thank you
Mally

Rated 5 out of 5 stars

Amazing

I ordered 3 personalised family trees. They came wrapped in bubble wrap and within a slim cardboard box. Two were absolutely perfect, but one came with a spelling mistake (everyone's human!) I contacted Mallys Crafts with the order number and details through Facebook and email. They replied the next day and sent out the correct tree with names straight away. They came on Monday and I had a replacement before Mothering Sunday came! Brilliant , thank you!

March 15, 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much!
Mally x

Rated 5 out of 5 stars

Lovely gift

I ordered a family tree for my Nan’s birthday. It was reasonably priced, arrived on time and looks so lovely. She was very happy. Will definitely be ordering again for little gifts.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The item I ordered was beautiful but unfortunately the stand had a crack in it. I sent an email over and received a reply within 5 minutes and they offered to send a new one out. Beautiful products. Highly recommend. Thank you mallys.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, and communication throughout after emailing to amend my order! Ordered a few items now and I know I’ll be back! High quality, and great gifts!

February 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Loved the ordered I received. I had a question beforehand and they were quick to respond to answer my query - great customer service! I will be sure to order again from them. Thank you!!

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

Great company

I received my sons going stand today it is lovely and I am very happy with it. My son will love it when he opens it at Christmas. Good service keeps u updated on your order and reliable. Thank you again and I will be buying from you again.

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

Wedding Ring Box and Sign

I bought a ring box and a wedding sign from Mally's Crafts. They are absolutely perfect, the quality is brilliant and nothing is too much for them! I made a request to slightly change a design and it was no problem at all. Would highly highly recommend!

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

Bespoke Order

Having previously ordered from Mally's Craft I approached them about a bespoke piece to go graveside for a loved one who had passed. Mally was very accommodating, nothing was too much trouble and the finished product really exceeded my expectations and bought tears of joy to the family. Highly recommended, superb communication, support and service. Thank you so much xxx

October 18, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing company!

I've ordered for Mallys craft a few times now!
Theres a wide range of products to choose from, and the quality of the product/personalisation is amazing.

Mally is always there to communicate with you have any queries.

Delivery is quick and all products are packed safely. They even offer you to pick delivery from royal mail or Hermes.

I have/would recommend Mallys craft to anyone who wants personalised gifts.
Amazing company.

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing products and amazing prices

I have brought many items from mallys crafts now for my wedding and the quality is amazing the service is fab and the timing of it being prepared and sent out is also great. Amazing products at a great price. I love all my items. Thank you so kuch mally.

September 25, 2020
Unprompted review

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