Mally's Crafts Reviews 

293
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the wedding signage and bespoke stationery collections are stunning, beautifully crafted, and arrive exceptionally fast with great packaging to protect their orders. People truly love the helpful customer service, noting that the team is always ready to answer questions and carefully check every single design detail before sending items to print. However, some customers also noted occasional issues with delivery delays, tight shipping timeframes near deadlines, or items requiring prompt replacements. Some reviewers additionally reported receiving products with mistakes, missing components, or minor damage that required quick fixes and customer support assistance.

What people talk about most

Product

People report positive experiences with product, noting that wedding stationery and signage are of... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with wedding stationery and... See more

Order

Customers consistently note positive experiences with order, highlighting seamless ordering processes and... See more

Customer service

Clients share positive opinions on customer_service, highlighting consistently clear communication and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently fast and reliable shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've already raved about Mally's Crafts to all my loved ones, and I would 100% recommend over & over again! What flawless products, with incredible customer service to match. I enquired about ou... See more

Rated 5 out of 5 stars

Mallet’s Crafts were so helpful when I was ordering our wedding signage. They sent me numerous previous and happily made the changes that I asked for quickly. The signs themselves were such high quali... See more

Rated 5 out of 5 stars

Mally’s Crafts are such a lovely business with everything you can think of for that extra special personalisation for your wedding day. They were really easy to work with and had fast delivery whi... See more

Rated 5 out of 5 stars

Paid for a bespoke service on our welcome sign and table plan, and ordered place cards too. They were excellent with communication and found fonts/icons to suit our requirements seemly quite... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Handmade crafts by Mally. Personalised handmade plaques and crafts for all occasions. Made in Blackpool at a superb price and exceptional quality.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

293 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(293)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended this company to everyone!

We originally saw a wedding sign on the website but when we came to order, we could no longer see it available anymore. However, we emailed Cassandra and she was absolutely amazing! She customised a board for us and kept us updated all the way through the progress, also insuring it was delivered on time as we left it too late. I could not recommend this company high enough! Thank you so much!

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Wow Malandra and her team were amazing

Wow Malandra and her team were amazing! Everyone loved the welcome sign we had, and we certainly got some laughs from our guests!
I also had table names, memory board, gift messages and more from Mally's and everything looked stunning! Malandra went above and beyond to help me and I was so happy with everything! I even cried when it first arrived as it was more than I imagined.
Highly recommend Malandra and team if you need any signage for your big day or event! Thanks team!

September 9, 2024
Rated 5 out of 5 stars

Cassandra was so helpful and…

Cassandra was so helpful and accommodating. We ordered all our signs from here and especially loved the featuring husband sign, our guests loved the humour behind it. All arrived very quickly and very happy we picked Mally's Crafts. Very well priced and nothing was too much. Would highly recommend.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We ordered our welcome sign, seating chart, menus and various other signs from Mallys Crafts for our July wedding. Everything arrived on time in perfect condition and packed really well.

On the day our signage looked amazing and we've even kept our welcome sign and framed it in our house!

Would highly recommend - thank you so much!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful signs, easy to order and friendly staff

The ordering process was simple and easy, so many beautiful designs to choose from, I had to make a couple changes once I’d sent my seating plan off and they were more than happy to assist me thankfully as I’d made mistakes! So friendly and helpful. The sign was beautiful exactly as pictured, it was perfect! Thanks so much

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing wedding signs

Amazing wedding signs, name cards and reserved tags! All such lovely quality and complimented our wedding decor perfectly. Really easy to communicate with Mally and she ensured everything was exactly how we wanted before processing, couldn’t recommend enough!

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service when they make mistakes!

I ordered a wide selection of signage for my wedding. I initially enquired about bespoke signage as I wanted our logo to be included but Cassandra kindly advised that this could be included and just to leave a note when making the order. At this stage I also made it clear that I wanted the welcome sign to be vertical/portrait (as opposed to horizontal/landscape). I made an order through the website and had a number of communications with Cassandra. She only provided proofs for sign off of a few items despite my requests to be able to pre-check all designs. On three occasions I have stated that the welcome sign needs to be portrait and not landscape. My order arrived in a timely manner and the menus had names from an earlier revision of the list, which Cassandra has agreed to resolve, but the welcome sign was in landscape. Instead of resolving this and providing a replacement sign, Cassandra sought to repel any responsibility and said basically you got what you paid for. Despite not mentioning this as an issue at all throughout our communications. Extremely disappointing when you spend a few hundred quid on signage!

August 14, 2024
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hello,

We are grateful for the time you took to provide us with your feedback.

I apologise for any inconvenience caused by the incorrect personalisation on the menus. Rest assured, we are actively working to rectify this issue.

Cassandra has made an effort by incorporating your logo on all signs using metallic vinyl at no additional cost to meet your expectations. She has also clarified that the 'welcome sign' you ordered is part of a fixed bundle, as indicated on our website. Unfortunately, this bundle cannot be modified or upgraded due to its discounted price, which may have been overlooked. Despite Cassandra offering the option to upgrade to a portrait sign, your emails have expressed a desire for a discount on a new sign, which we are unable to provide.

As mentioned in her emails, Cassandra's offer remains open for the welcome sign to be completed promptly.

Kind Regards
Mally's Crafts

Rated 5 out of 5 stars

Perfection

Our welcome board fit our wedding perfectly and it was the perfect shade of blue too! We can't thank you enough! x

September 2, 2023
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much! We're so glad you like your order.

Rated 1 out of 5 stars

Can't spell & bad customer service

Really poor quality and even worse customer service.

The person who works there clearly is unable to spell 'November' which was incorrect on my wedding signs. When I noticed (5 months before the wedding), I was rudely told that they would not replace the items as it was over 7 days since ordering. I had not taken them out of the box previously as had ordered 2 years early for the wedding so didn't want them to get damaged during our house move.

Rude. Unhelpful. Can't spell.

August 2, 2024
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hello,

Thank you for sharing your feedback with us.

The sign you received was a design of your creation, and you had approved the design. We were not part of the design process. If there were any spelling errors, we would have corrected them, but as the sign was not customised by us, our hands are tied.

Moreover, the sign was ordered and received in February 2022, and we were informed about the issue in August 2024, which is beyond the 30-day period. We recommend checking the order immediately upon receipt.

Kind Regards,
Mally's Crafts

Rated 5 out of 5 stars

The perfect signage for our wedding!

Mally’s Crafts were so helpful in creating our wedding signage. It was a really simple and easy process to select what we wanted and we were amazed by the high-quality finish of the boards when they arrived. On our wedding day, the signs looked absolutely stunning, the gold lettering glisten in the sun, and, guests commented on how beautiful they all looked. I would highly recommend using this company. Thank you so much, Mally’s crafts!

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

I'm super impressed with the service…

I'm super impressed with the service I've received from this company. Nothing was to much trouble especially when I wanted to change a few things. Found them friendly and the table plan was even nicer in real life. Very impressed wouldn't hesitate to recommend them and I would use them again in the future.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Wedding stationary wrong BOTH TIMES

Ordered our wedding stationary from this website a few weeks back. Arrived and everything was great apart from our wedding table plan had two surnames missing from two guests names. We emailed the company to get this sorted and a lovely lady called Cassandra helped us sort this out and sent us a new one with the two surnames added. This was dispatched very quickly and arrived within a week. To our surprise, we opened the package and saw the surnames had been rectified however the title on the table plan said 'Your seat awaits' instead of the customised title we had made on our original board. This is not good enough and we are paying for a service which we have not recieved. Really dissapointed to have to leave this review on here but I feel I need to as we have paid to a service which was not cheap, which we have not recieved. Our wedding is 4 weeks away and after the hassle of having to get this reshipped to us, we have simply given up and will not be trying at a 3rd attempt for it to arrive wrong yet again. Shocking please avoid!!

July 3, 2024
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hello,

Thank you for investing your time in providing us with feedback. We regret that your experience left you dissatisfied.

Regarding the missing surnames, it is puzzling as all table plans undergo a sign-off process before being sent for printing. Nonetheless, I am glad to hear that Cassandra has arranged a replacement for you, which has been safely delivered.

In regard to the issue with the title, I deeply apologise for the oversight. Regrettably, I am unable to locate your order using the name provided to rectify the situation. Could you please reach out with your order number? We are eager to assist you promptly with a replacement before your wedding.

Rated 5 out of 5 stars

Wedding plan

We ordered through Mally's crafts for our seating plan for the wedding.
We dealt with Cassandra throughout and she was wonderful - nothing was an issue & she was so contactable throughout. The first one came and unfortunately it was damaged in the post. We contacted Cassandra and she immediately sent us another one which arrived the following day.
Would definitely recommend to others!!

June 22, 2024
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Wedding Signs

I placed an order 7th April and I contacted Mally’s Crafts via email the same day as my estimated delivery date was 24th April and our wedding was 28th April. I spoke to a super helpful staff member called Cassandra who managed to get the order sorted much quicker. I was so grateful for this as it made the weeks before the wedding so much less stressful. The sign were really good quality and exactly as I had wanted.
Would definitely recommend this company.
Thank you so much.

April 7, 2024
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 2 out of 5 stars

I would be very careful ordering…

I would be very careful ordering anything from this company. My first sign turned up broken and I did not like their comments regarding this, almost as though I had broken it myself. Secondly I ordered an order of the day sign which was not going to be delivered until my actual wedding day. When I asked if they could do something about this, I was told that I accepted when it was going to be delivered, which I do not remember doing and they have no proof of that. Their customer service is rude and unhelpful. I brought a lot from here before this for my wedding and was unsure why they didn’t want to help a customer out. I will not be buying from here again, and I urge others not too either. It’s over priced and they need to work on their communication skills.

May 18, 2024
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hi Amber,
Thank you for dedicating your time to provide us with feedback. We regret that your experience led you to feel this way.

The projected delivery date is clearly indicated during the checkout process and is reiterated in your invoice and order confirmation. Our website mandates that customers acknowledge and accept the estimated delivery date before proceeding to payment. While we consistently strive to expedite order fulfillment, there are instances where meeting an earlier deadline proves unfeasible.

We sincerely apologise for any dissatisfaction you have encountered, and we are committed to enhancing the clarity of our delivery date communication.

Kind Regards,
Mally's Crafts

Rated 5 out of 5 stars

Excellent service

Excellent service - boards are fantastic quality and made the perfect signage for our wedding.

May 18, 2024
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Welcome Sign + Seating Plan

I recently got married and ordered a welcome sign and seating plan from Mally's crafts. I loved the selection of signs and the amount you're able to customise them. the delivery time was quick and when I ordered a last minute seating plan, customer service was brilliant at responding and helping me to get the item a couple of days quicker. The outcome was brilliant and packaged well. Thank you!

May 24, 2024
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

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