Mally's Crafts Reviews 

293
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the wedding signage and bespoke stationery collections are stunning, beautifully crafted, and arrive exceptionally fast with great packaging to protect their orders. People truly love the helpful customer service, noting that the team is always ready to answer questions and carefully check every single design detail before sending items to print. However, some customers also noted occasional issues with delivery delays, tight shipping timeframes near deadlines, or items requiring prompt replacements. Some reviewers additionally reported receiving products with mistakes, missing components, or minor damage that required quick fixes and customer support assistance.

What people talk about most

Product

People report positive experiences with product, noting that wedding stationery and signage are of... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with wedding stationery and... See more

Order

Customers consistently note positive experiences with order, highlighting seamless ordering processes and... See more

Customer service

Clients share positive opinions on customer_service, highlighting consistently clear communication and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently fast and reliable shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've already raved about Mally's Crafts to all my loved ones, and I would 100% recommend over & over again! What flawless products, with incredible customer service to match. I enquired about ou... See more

Rated 5 out of 5 stars

Mallet’s Crafts were so helpful when I was ordering our wedding signage. They sent me numerous previous and happily made the changes that I asked for quickly. The signs themselves were such high quali... See more

Rated 5 out of 5 stars

Mally’s Crafts are such a lovely business with everything you can think of for that extra special personalisation for your wedding day. They were really easy to work with and had fast delivery whi... See more

Rated 5 out of 5 stars

Paid for a bespoke service on our welcome sign and table plan, and ordered place cards too. They were excellent with communication and found fonts/icons to suit our requirements seemly quite... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Handmade crafts by Mally. Personalised handmade plaques and crafts for all occasions. Made in Blackpool at a superb price and exceptional quality.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(293)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication from start to…

Excellent communication from start to finish, had no problems with me making several amendments and asking many questions. Once agreed on the proofs my signs arrived within days, well packaged, perfect condition and exactly as expected, really pleased with service and the product, and very reasonably priced when comparing to similar services too.

May 20, 2024
Unprompted review
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Brilliant

Ordered a welcome to our wedding sign. It didn't take long to come and is perfect exactly what we was looking for. Would recommend Mallys Craft... Thankyou!!

April 25, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Amazing

I ordered a welcome sign and personalised table plan for my wedding and the quality is amazing. Their customer service team are so helpful and went out of their way to make sure I was happy with the design before it went to print. They offer such good value for money and kept me updated with the process of my order from start to finish. I would recommend Mally's Crafts again and again!

April 25, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Whole experience was so easy and staff…

Whole experience was so easy and staff extremely helpful via email.
Absolutely love my product that I ordered, arrived very promptly also.

April 25, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Welcome sign

Absolutely gorgeous welcome sign for our wedding, and it arrived early too! I'll be back for my table plan for sure. Thanks.

April 25, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Amazing customer service

Such an easy ordering process, estimated delivery was always delivered before said date. Amazing quality and customer service

April 24, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Gorgeous A1 sign for our wedding

Gorgeous A1 sign for our wedding, it is perfect and exceeded expectations! The communication was fantastic too

April 24, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

I can’t recommend this company enough!

I can’t recommend this company enough!
I used them for all my wedding signage, I’m really pleased with both the cost and the quality.
They turned up quickly and well packaged.
The best part was the customer service, my uncle recently died suddenly and he was on my seating plan, I emailed Mallys crafts and they instantly offered to edit and replace free of charge as a gesture of goodwill.
It turned up the following week, and really it’s such a relief that my extended family wont have sad reminders on the day of the wedding, it really was very kind of them to do this!

May 1, 2024
Unprompted review
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Outstanding

Today our welcome sign arrived. It is everything I wanted and more and I'm so excited to have it displayed at our wedding.

The quality and service is amazing. I would highly recommend Mally's Crafts.

Thank you so so much!

May 1, 2024
Unprompted review
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Arrived in time for wedding day

Arrived in time for wedding day, properly packaged and not damaged in transit.
All clues and answers used and correct…will be fun on the wedding tables on 4/5/24
Thank you

April 30, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Wedding Items

Ordered out setting plan and our welcome board and both are excellent, great quality and exactly as described

April 30, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Wedding sign

Perfect wedding sign for our ceremony, looks even better in person.

April 24, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Welcome board

Lovely welcome board for our wedding excited to use it

March 30, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

We have made two orders with Mally's…

We have made two orders with Mally's Crafts for our upcoming wedding. One for our welcome sign and then another for our seating plan as well as our guest book. I honestly cannot fault the service we have received both times! Brilliant quality items for an affordable price. Would recommend to everyone!

April 29, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 1 out of 5 stars

Beware the homophobic icons

EDIT AFTER MALLY’S REPLY: As a lesbian I’m used to having less choices than the majority and having to double check relevance. That’s why my wife to be (who placed the order) asked BEFORE the order was produced to see a proof. And because we couldn’t see the icons anywhere. The reply was ‘we don’t send proofs’. No direction to the info on the website. (Excuse me for not spotting it on a second slide). Such a shame that a company who employ mainly deaf staff seemingly don’t have any empathy or understanding of another minority group.
Mally’s reply below is measured. In reality this is what we got on email as a result:
“I will not be taking this any further due to a review made on our website… I will not be responding to any further email”.

Wow. Just wow.

ORIGINAL POST
We ordered our welcome sign, order of service, table plan, menu cards all from Mally’s crafts. Basically all our reception stationery.
Whilst the quality is great there’s ended up being an error that we queried beforehand and we’ve had no apology or offer of a replacement. just a ‘sorry you feel that way’ and offer of a refund if we pay to send the product back. All just 4 weeks’ before the wedding. Yikes!
It’s the icons on the order of service. We queried where we could see the symbols, rather than just the words, and were told they don’t send proofs. We genuinely couldn’t find the icons anywhere and just wanted help to do so.
So now as two women getting married we’ve got a bride and groom symbol and another with a man’s ring alongside a woman’s.
Is it really so hard to be inclusive?

April 25, 2024
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you for taking the time to provide feedback.
I would like to clarify that there was no error with your order; you did receive the items you had requested. Your feedback highlighted concerns about the icons chosen upon receiving the order. Please note that the icons are visible on the website before placing an order. If you had any reservations about this, we would have been happy to explore alternative options with you. We offered a refund because the icons we have did not meet your preferences. While we strive to be inclusive and offer gender-neutral icons, they were not selected in this instance. It is disheartening to see that despite our efforts to be inclusive, we fell short of your expectations.

Thank you,
Mally’s Crafts

Rated 5 out of 5 stars

Lovely sign

Lovely sign, really well done and super packaging. Would buy from them again.

April 7, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Table plan / welcome sign

Received our table plan which is beautiful we also received our welcome sign I would highly recommend.

April 23, 2024
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 5 out of 5 stars

Amazing !

Received my wedding goodies and love them! Can’t wait for our special day now xx thank you xx

April 23, 2024
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Rated 1 out of 5 stars

AVOID AT ALL COST

Total disappointment in the service. My wife placed the orders and didn’t want to leave a review, however, I feel like one is needed. I can accept 1 thing wrong but to have 4 things was a step to far.
1. We ordered a bride and bride sign. To our shock we were sent a bride and groom sign.
2. We had a seat reservation with a spelling mistake. We checked and was not an error on out part. They then sent out a replacement that was a different design to the rest.
3. They missed 2 names off menu cards. We checked and again we had included their names on order
4. They missed a name off the table plan. Again we checked and their error.
All these small details that were missed is shocking when their company is to do all this. Shows lack of attention and lack if care in my opinion. To send out a bride and groom sign as well is just absurd when we ordered a bride and bride. Would stay away from this company. I now know why they are so cheap.

March 16, 2024
Unprompted review
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Reply from Mally's Crafts

Hiya,

Thank you for taking the time to leave us a review.

I apologise for the inconvenience you experienced. While we strive to review every order diligently, there might have been oversight on our part. After checking our systems, I couldn't locate an order under your name. Please reach out to us, and we will gladly rectify any mistakes.

Our prices do not mirror our services. We handle all printing in-house and purchase stock in bulk, enabling us to maintain affordable costs. We understand that weddings can be quite costly!

*I can see that you've edited and left a review on behalf of your wife. Please do get in touch and we will be more than happy to rectify the mistakes if it's not too late.

Thank you,
Mally's Crafts

Rated 5 out of 5 stars

Ordered a floral blush & navy welcome…

Ordered a floral blush & navy welcome sign, order of day sign and personalised ring box for my wedding, I received the order in the timeframe stated on the website and all products were as expected. Would highly recommend ⭐️

August 1, 2023
Unprompted review
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Reply from Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

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