We went for Sunday Lunch and were very disappointed with the quality and temperature of the meal. Before COVID we were regular customers here as the Cold Table was exceptional and the lunch was exce... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hotel room was nice and big but hadnt been cleaned properly, a pair of earrings on the sidetable that weren't ours which is a bit gross. Nice towls and comfy bed. Checked in and the person w... See more
Arrived with some friends to have a few drinks. Staff were impolite and uninterested in us. We were told that we could only sit at our table until we’d had our drinks and would then need to li... See more
I recently stayed at Malmaison Birmingham for two nights and had a truly wonderful experience. From the moment I arrived, the staff were incredibly friendly, welcoming, and professional they r... See more
Company details
Information provided by various external sources
Malmaison Birmingham is a luxury hotel situated in Birmingham city centre, offering fabulous rooms and stylish suites. For best available rates visit Malmaison.com
Contact info
Awful restaurant service with rude…
Awful restaurant service with rude staff
We decided to spend that little bit more for an overnight stay, to celebrate my birthday, including a room upgrade, 3 course evening meal, drinks and breakfast, and on arrival were pleased with our choice, due to the location and the look of the hotel.
Unfortunately, that all changed once we entered the restaurant for our evening meal. To cut a long story short the waiting staff are rude and the table service is non-existant!
If you are looking for a boutique hotel for a special occassion and are happy to have the restaurant staff ignore you for drinks, meaning you have to fetch your own drinks from the bar AND then argue with you when they do speak to you, then go ahead book Malmaison. You wont be dissappointed and it will be a birthday to remember!
Thank you Malmaison x
December 3, 2018
Unprompted review
Terrible check in last weekend
Terrible check in last weekend. Positive experience after that and the room was fine for a short break - just the reception staff need to have a better attitude (especially after a long drive)
November 9, 2017
Unprompted review
lovely stay
I had my apartment renovated and as its close to my home stayed here for a week. I loved it. Wish I could afford to stay in a hotel all the time (and be waited upon too LOL). Bed was comfy, TV worked perfectly with all the channels you could think of and food was always tasty and service great. Only reason why it doesn't get my 5 stars is because the internet was patchy at times and this is important to me.
February 15, 2014
Unprompted review
Discourteous and they tried to over charge me several times
Mal Maison, Birmingham is the polar opposite to their sister hotel Hotel du Vin, Birmingham. The room was fine but the bar staff and brasserie staff were unattentive and rude. They had the wrong prices printed on the menus and tried to argue me down when I questioned them on it, I declined to pay them the service charge put on the bill for the meal (as frankly I would have been better off getting the food myself from the kitchen) and when checking out the next day I found they have put the charge back on my bill. The food was poor, nothing like Hotel du Vin and I would never go back to Mal Maison. Over-rated place severely under performing.
May 14, 2010
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.