Malpasfarmshop Reviews 

327
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the meat, noting that the steaks are tender, juicy, delicious, and arrive carefully packaged for delivery. Consumers also appreciate the prompt shipping, excellent communication, and the easy online ordering system, making it simple to stock up on favorite cuts. Some reviewers were not happy with the quality of certain cuts, mentioning that the meat was occasionally tough, dry, or lacked proper flavor. A few people also described frustrating issues with delivery delays, missing details, or incorrect addresses leading to spoiled items.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional quality, amazing flavour, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the meat is exceptionally tender, flavorful, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders arrive promptly and... See more

Order

Consumers find order to be positive, highlighting easy online ordering and very quick delivery times. Many... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant quality and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Incredible Steak! — Malpas Farm Shop Best sirloin & fillet steak ever! 🥩 Perfectly trimmed, beautifully marbled, and packed with amazing beefy flavour. The fillet melted in my mouth, the si... See more

Company replied

Rated 5 out of 5 stars

Absolutely incredible deal on steak’s English meat also Handled and packed with care Easy to use website And with delivery service Performed by a professional courier (DPD). Glad it wasn’t Am... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered different meats from Malpas never had a problem the meat is excellent as well as the delivery definitely be ordering again . But didn’t know free delivery price changed from. £80 to £100... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic farm shop fresh food and excellent quality will be using this business frequently. Among other things bought sirloin and fillet stakes with a free tomahawk thrown in for a more th... See more

Company replied


4.5

Excellent

TrustScore 4.5 out of 5

327 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(327)

300 reviews in the last 12 months

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Rated 5 out of 5 stars

All round excellence:

All round excellence:
Packing
Communication
Quality of beef cuts

August 12, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you so much for your fantastic review! We’re delighted that you were pleased with the packaging, communication and quality of our beef. We really appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Another treasure trove of delicious…

Another treasure trove of delicious products. The chicken breasts/fillets are enormous! Steaks have also been exceptional. High standards of butchery and my favourite “go to” Family butcher. Packaging and delivery excellent. Well done Malpas 🥰

August 12, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you so much for this wonderful review! We’re delighted that you’ve enjoyed the chicken fillets and steaks, and it means the world to be your favourite go-to family butcher. We really appreciate your kind words about our butchery, packaging and delivery—and, most of all, your continued support! 🥰

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service and the quality of the meat has always been amazing.
Cannot recommend enough!

August 8, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you so much for your wonderful review! We’re delighted that you’ve consistently enjoyed both the quality of our meat and the service you’ve received. Your recommendation and continued support mean a great deal to us!

Rated 3 out of 5 stars

Not a happy customer

Not a happy customer. Have ordered before and generally been happy. This time my order was over £100 but two items were not what I ordered. Querying this I was told it was substitutes as they were inundated with orders. If I order something, that is what I want, not something they think, I might like. I was told I should have made mention of this on my order. I feel they should have contacted me had they not had what was on my order. Definitely did not like the attitude of the reply to my email. Don’t think I will be ordering again, many butchers around offering a similar service.

August 5, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your feedback. We’re sorry that you were disappointed with both the substitutions and our response to your email—it was never our intention for our reply to feel dismissive.

At checkout, customers can choose whether they are happy to receive the closest available substitute when an item is out of stock. As substitutions were permitted on this order, we replaced the barbecue brisket with a similar brisket joint and the bone-in pork chops with boneless pork chops. We always endeavour to provide the closest possible alternatives rather than substantially different products.

We appreciate that these were not the exact items originally selected. However, the substitutions were made in accordance with the preference chosen at checkout and were the closest available alternatives. We have nevertheless taken your comments regarding our communication on board.

Rated 5 out of 5 stars

We bought the steak deal

We bought the steak deal. Sirloin, fillet and tomahawk. They have all been absolutely fantastic. Top marks and will definitely purchase it again. We also had a gammon joint which was beautiful 😍

July 24, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you so much for your fantastic review! We’re delighted that you enjoyed the sirloin, fillet and tomahawk steaks, as well as the gammon joint. Top marks from you means a great deal to us, and we look forward to preparing your next order! 😍

Rated 5 out of 5 stars

Great steaks

Malpas farm butchers are very good.
Easy to order and was processed and delivered promptly. All correct.
We have had the fillet steak and Tomahawks and the Sirloin in bone. They were very tasty and excellent. Top quality butchers.

August 9, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you so much for your wonderful review! We’re delighted that ordering was easy, delivery was prompt, and everything arrived correctly. It’s fantastic to hear that you enjoyed the fillet steak, Tomahawks, and bone-in sirloin. We really appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Amazing service and amazing quality…

Amazing service and amazing quality meat the leanest tastiest fillet steak I’ve ever bought

August 7, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for the fantastic feedback! We’re delighted that you enjoyed our service and found the fillet steak so lean and tasty. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Excellent products

Excellent products, fresh tasty and good delivery time, have already ordered again

August 1, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your wonderful review! We’re thrilled that you found our products fresh and tasty and were pleased with the delivery time. We truly appreciate your repeat order and look forward to serving you again!

Rated 5 out of 5 stars

Just received my third order from…

Just received my third order from Malpas and I have no hesitation in giving them 5 stars. Ordering was super easy, delivery was prompt and the meat is fantastic quality.

August 6, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your continued support and fantastic five-star review! We’re delighted that ordering was easy, delivery was prompt, and you’re enjoying the quality of our meat. We look forward to preparing your fourth order!

Rated 5 out of 5 stars

Excellent service a good value for…

Excellent service a good value for money once ordered my items was kept informed of delivery & ability to track order I would highly recommend this company

August 5, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your excellent review and recommendation! We’re delighted you found our service good value for money and appreciated the delivery updates and tracking. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great value and quality.

Saw advert on Facebook, looked at the reviews, and decided to have a look at the offers. Glad I did. Great value. Good quality steaks. Freezer had been filled. And I'll be returning.

July 30, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for giving us a try! We’re delighted you found our offers great value and enjoyed the quality of our steaks. It’s wonderful to know your freezer is now well stocked—we look forward to welcoming you back!

Rated 4 out of 5 stars

Ordering was easy through the company’s…

Ordering was easy through the company’s site and the offers were reasonable priced. Placed my order and was given a delivery date by a company that they use, but delivery was delayed for 24 hrs from the date given. I was concerned that the meat would not be edible because of the delay and contacted the seller who replied and said my order was ok for around 50 odd hours. Meat arrived and was well packed and still fresh so would definitely recommend.

July 27, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your great review! We’re delighted you were pleased with the delivery and enjoyed the sausages and generous rump steaks. We really appreciate your support and look forward to your next order!

Rated 5 out of 5 stars

Excellent service & quality

Excellent service & quality , very quick delivery. This is are second order well happ

July 30, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your lovely review! We’re delighted you’re happy with the quality, service, and speedy delivery. We really appreciate your second order and look forward to serving you again soon!

Rated 1 out of 5 stars

Ordered the Steak offer...

Ordered the Steak offer...
I am on the carnivore diet, eaten alot of Steak in my time 😋 I was ready hoping this steak was of good quality! And I'd found my new supplier, But its just not, very disappointed.
From ordering to delivery fantastic, packed well, meat look good, I have just cooked 1 filet and 1 serlion within the first 10mins of delivery.. this is where the disappointment starts! All i could taste was liver! Filet steak is what i eat all the time, I have tried every supermarket you can think of, never have i had a livery taste ever. I could not eat it. My dogs loved it (I always cook them one each) they will be having the rest of them I'm sorry to say.
I agree with the other comments on here there is definitely a funny smell coming from them. Once cooked the smell had gone tho.

From what I know a fillet steak can taste like liver because of high myoglobin levels, extended wet-aging in vacuum packs, or a lack of intramuscular fat (marbling).

This could be the reason why it livery! storage issue! Wonder how long they have been vacuum packed. I can not stand liver so won't be eating them or ordering again.

July 29, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your feedback. We’re pleased that you found the ordering, packaging and delivery service excellent, but we’re genuinely sorry that the steaks weren’t to your taste.

A stronger, mineral-like flavour can sometimes occur naturally in beef because of variations in myoglobin, maturation and the leanness of the cut. It does not necessarily indicate a storage issue, and all our meat is handled, packed and stored under strict food-safety controls. A slight odour can also occur when vacuum packaging is first opened and should dissipate after the meat has been exposed to air for a short time.

Nevertheless, we take concerns about quality very seriously.

Rated 5 out of 5 stars

Within two days of ordering

Within two days of ordering, I received my box of top quality meat. Steaks are amazing both beef and pork, and the tomahawk was the best I have ever tried. Defiantly order again.

July 23, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your fantastic review! We’re delighted your order arrived quickly and that you enjoyed both the beef and pork steaks. Hearing that our tomahawk was the best you’ve ever tried means so much to us. We look forward to serving you again!

Rated 5 out of 5 stars

Great experience

Great experience. Easy to order with good offers. Communication regarding delivery was spot on. Meat received with ice packs and still cold on receipt with no issues. Steaks were delicious. We had fillet and sirloin. Will definitely be ordering again

July 15, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your fantastic review! We’re delighted you found ordering easy, enjoyed our offers and received helpful delivery updates. It’s great to hear everything arrived safely chilled and that the fillet and sirloin steaks were delicious. We look forward to your next order!

Rated 5 out of 5 stars

Always good value ,and good quality

Always good value ,and good quality, and delivered when expected.

July 14, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your continued support! We’re delighted that you’re consistently pleased with the quality, value and reliable delivery. We look forward to serving you again soon!

Rated 1 out of 5 stars

Massive let down

Massive let down first order all 20 steaks massively under weight, complained had to send back to be checked , I can only presume you get lots of issues , you acknowledge that my order was in fact massively underweight , what are your butchers doing ?
Second order arrived in replacement and it’s of poor quality , I can’t be dealing with your poor service and product hence the review .

July 25, 2026
Unprompted review
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Reply from Malpasfarmshop

We’re very sorry that both your original order and its replacement fell below the standard you rightly expected. The weight issue should not have occurred, and we completely understand your frustration after the replacement also failed to meet your expectations.

We take your comments seriously and will review both the weight checks and product quality with our butchery team.

Rated 5 out of 5 stars

I made an order for products. Excellent customer service.

I made an order for products. I had a scam email saying they tried to deliver, but there was no one in. I was asked to pay for a redelivery. I was shocked as I was at home. I contacted the farm by email asking if they had tried to deliver. They advised me not to click any link and definitely pay any money. Michael told me that he was looking at my order which was ready to be shipped. It arrived on time and delivered directly to myself early next morning. Perfect packaging, beautiful steaks. Melts in your mouth and very tasty. Excellent customer service. I totally recommend you give Malpas Farm Shop a try. You won’t be disappointed. Thanks again Michael.

July 23, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your wonderful review and recommendation! We’re so glad you contacted us before responding to the scam message and that Michael could reassure you about your order. It’s fantastic to hear everything arrived promptly and perfectly packaged—and that you found the steaks tender and delicious. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Food ordered on a sunday and arrived…

Food ordered on a sunday and arrived promptly on tuesday…perfectly chilled and fresh, we hadca sirlion and ribeye for tea that day and both were very good quality.

July 23, 2026
Unprompted review
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Reply from Malpasfarmshop

Thank you for your kind review and for choosing Malpas Farm Shop. We’re so pleased your order arrived promptly, chilled and fresh, and that you enjoyed both the sirloin and ribeye.

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