⭐⭐⭐⭐⭐ Incredible Steak! — Malpas Farm Shop Best sirloin & fillet steak ever! 🥩 Perfectly trimmed, beautifully marbled, and packed with amazing beefy flavour. The fillet melted in my mouth, the si... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All round excellence:
Packing
Communication
Quality of beef cuts

Reply from Malpasfarmshop
Another treasure trove of delicious products. The chicken breasts/fillets are enormous! Steaks have also been exceptional. High standards of butchery and my favourite “go to” Family butcher. Packaging and delivery excellent. Well done Malpas 🥰

Reply from Malpasfarmshop
Absolutely fantastic customer service and the quality of the meat has always been amazing.
Cannot recommend enough!

Reply from Malpasfarmshop
Not a happy customer. Have ordered before and generally been happy. This time my order was over £100 but two items were not what I ordered. Querying this I was told it was substitutes as they were inundated with orders. If I order something, that is what I want, not something they think, I might like. I was told I should have made mention of this on my order. I feel they should have contacted me had they not had what was on my order. Definitely did not like the attitude of the reply to my email. Don’t think I will be ordering again, many butchers around offering a similar service.

Reply from Malpasfarmshop
We bought the steak deal. Sirloin, fillet and tomahawk. They have all been absolutely fantastic. Top marks and will definitely purchase it again. We also had a gammon joint which was beautiful 😍

Reply from Malpasfarmshop
Malpas farm butchers are very good.
Easy to order and was processed and delivered promptly. All correct.
We have had the fillet steak and Tomahawks and the Sirloin in bone. They were very tasty and excellent. Top quality butchers.

Reply from Malpasfarmshop
Amazing service and amazing quality meat the leanest tastiest fillet steak I’ve ever bought

Reply from Malpasfarmshop
Excellent products, fresh tasty and good delivery time, have already ordered again

Reply from Malpasfarmshop
Just received my third order from Malpas and I have no hesitation in giving them 5 stars. Ordering was super easy, delivery was prompt and the meat is fantastic quality.

Reply from Malpasfarmshop
Excellent service a good value for money once ordered my items was kept informed of delivery & ability to track order I would highly recommend this company

Reply from Malpasfarmshop
Saw advert on Facebook, looked at the reviews, and decided to have a look at the offers. Glad I did. Great value. Good quality steaks. Freezer had been filled. And I'll be returning.

Reply from Malpasfarmshop
Ordering was easy through the company’s site and the offers were reasonable priced. Placed my order and was given a delivery date by a company that they use, but delivery was delayed for 24 hrs from the date given. I was concerned that the meat would not be edible because of the delay and contacted the seller who replied and said my order was ok for around 50 odd hours. Meat arrived and was well packed and still fresh so would definitely recommend.

Reply from Malpasfarmshop
Excellent service & quality , very quick delivery. This is are second order well happ

Reply from Malpasfarmshop
Ordered the Steak offer...
I am on the carnivore diet, eaten alot of Steak in my time 😋 I was ready hoping this steak was of good quality! And I'd found my new supplier, But its just not, very disappointed.
From ordering to delivery fantastic, packed well, meat look good, I have just cooked 1 filet and 1 serlion within the first 10mins of delivery.. this is where the disappointment starts! All i could taste was liver! Filet steak is what i eat all the time, I have tried every supermarket you can think of, never have i had a livery taste ever. I could not eat it. My dogs loved it (I always cook them one each) they will be having the rest of them I'm sorry to say.
I agree with the other comments on here there is definitely a funny smell coming from them. Once cooked the smell had gone tho.
From what I know a fillet steak can taste like liver because of high myoglobin levels, extended wet-aging in vacuum packs, or a lack of intramuscular fat (marbling).
This could be the reason why it livery! storage issue! Wonder how long they have been vacuum packed. I can not stand liver so won't be eating them or ordering again.

Reply from Malpasfarmshop
Within two days of ordering, I received my box of top quality meat. Steaks are amazing both beef and pork, and the tomahawk was the best I have ever tried. Defiantly order again.

Reply from Malpasfarmshop
Great experience. Easy to order with good offers. Communication regarding delivery was spot on. Meat received with ice packs and still cold on receipt with no issues. Steaks were delicious. We had fillet and sirloin. Will definitely be ordering again

Reply from Malpasfarmshop
Always good value ,and good quality, and delivered when expected.

Reply from Malpasfarmshop
Massive let down first order all 20 steaks massively under weight, complained had to send back to be checked , I can only presume you get lots of issues , you acknowledge that my order was in fact massively underweight , what are your butchers doing ?
Second order arrived in replacement and it’s of poor quality , I can’t be dealing with your poor service and product hence the review .

Reply from Malpasfarmshop
I made an order for products. I had a scam email saying they tried to deliver, but there was no one in. I was asked to pay for a redelivery. I was shocked as I was at home. I contacted the farm by email asking if they had tried to deliver. They advised me not to click any link and definitely pay any money. Michael told me that he was looking at my order which was ready to be shipped. It arrived on time and delivered directly to myself early next morning. Perfect packaging, beautiful steaks. Melts in your mouth and very tasty. Excellent customer service. I totally recommend you give Malpas Farm Shop a try. You won’t be disappointed. Thanks again Michael.

Reply from Malpasfarmshop
Food ordered on a sunday and arrived promptly on tuesday…perfectly chilled and fresh, we hadca sirlion and ribeye for tea that day and both were very good quality.

Reply from Malpasfarmshop
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.