Mamas & Papas Reviews 

Ordered items the start of July, now it says they won’t be delivered until October. Was not told this when i ordered. Tried calling and emailing customer service and received no response. Absolutely appalling service. Baby is due next month and really needed these items soon. Not in 3 months.

Kelly S in Swindon store was beyond fantastic, got us some great deals, incredibly helpful and very friendly. Won't hesitate to go back! Thanks all :)

We attended the Nottingham store and were served by Edwina for the buying for baby experience. We were a little unsure of what to expect and worried that it was going to be about upselling. However, we found it an invaluable experience and so impressed with Edwina’s knowledge and attention to detail. She was really friendly, took the time to answer all our questions and made us feel comfortable. Would highly recommend anyone to attend.

We visited the Nottingham store for our Buying for Baby appointment and were looked after by Kelly W. She was very friendly and attentive, offering us water and checking that we were ok. She helped us to look for our travel system and discussed our preferences with us. She showed us different travel systems, talked us through how each part worked and guided us when we asked to have a go of folding etc ourselves. She was very knowledgable about the products and answered our questions very professionally. When we purchased our travel system, she then helped us to try on baby carriers which we will be purchasing with our voucher as soon as our travel system is delivered. We were very happy with the service, with the product we purchased based and would recommend this store to all.

Me and my partner are having our first child after multiple losses, we are nervous first time parents who were overwhelmed with all of the choice there is. I made an appointment with Mamas & Papas Southampton on the off chance it would help and oh my gosh did it ever.
First off, I want to give a massive shout out to the consultant named Faith, who was calm, knowledgable and super sweet.
No question was too big, she was patient and made us feel so comfortable!
I would recommend this experience to anyone and I 100% recommend you see Faith! - Faith Thankyou so much for making it such an enjoyable experience! We will be back to purchase many more items!

Myself and my partner had a brilliant experience at the Gateshead store, Marie was amazing. Nothing was too much trouble for her, she had so much knowledge about the products that we asked about. Thank you

Purchased an item back in March for my daughter who was preparing the nursery in preparation of our first grandchild in July. Baby was born early and first use of the item unfortunately didn't work properly. I contacted the Teesside Park store where the item was purchased and although I couldn't find the original receipt, I confirmed when the item was purchased and additional security information and within half an hour if that my transaction had been confirmed offering an exchange of the same item. Excellent customer service and special thanks to Jo for being so understanding and so quick to respond

We received a great service, greeted by Shauna at the Dundee Branch who was very helpful and went above and beyond to help us select the right pram for my son and partner, thank you

I can't recommend Mamas & Papas Swansea highly enough! Jill and Sophie have been absolutely amazing on my multiple visits. They were so friendly, patient, and incredibly informative, taking the time to answer all of my questions and guide me through everything I needed.

They made putting together my baby list so much easier and helped me feel confident in my choices without ever making me feel rushed. Their knowledge and genuine care really stood out, and they made what could have been an overwhelming experience enjoyable and exciting.

Thank you, Jill and Sophie, for all your help. I truly appreciate it. I would highly recommend Mamas & Papas Swansea to any expectant parents looking for excellent customer service!

I had a wonderful experience at the Banbury Mamas and Papas, the knowledge and patience that Jo and Kay had made making important decisions easier.

My wife and I went to Mamas and Papas at Teesside Park for a Buying For Baby appointment to look at prams. Sylvia was unbelievable, so knowledgable and helpful, she helped us find the perfect pram for us and showed us all the bells and whistles which reassured us that we'd made the right decision. We found the perfect pram for us, we didn't even know that was a thing, but after Sylvia showcased them for us, showing us all the features and shortcomings for our needs it made our decision easy. She was incredible

Attended store in Nottingham at Giltbrook Park for Buying for a Baby appointment, staff were extremely friendly on arrival and Edwina was amazing at showing us all the products. She was very friendly and informative. The whole experience was very welcoming, warming and informative. I would highly recommend.

We had an amazing experience at the mamas & papas Trafford store. With the wonderful Nicola! Who did our buying for baby appointment. We went in nervous, and clueless and came out feeling confident and fully prepared.all thanks to Nicola, she answered all of our questions, gave us some tips of her own. That we will definitely be trying. And just made the whole experience personal and welcoming 🙏 We couldnt of asked for more! Thankyou Nicola ⭐️

We went to the Swindon branch and were helped by a very knowledgable and friendly lady called Kelly L. She was able to answer all our questions and was very patient and polite and definitely went above and beyond for us!

Ellie from the Gateshead branch was super helpful! As first time parents to be we were very overwhelmed with all the options available. Ellie spent an hour and a half showing us different options of next to me cribs, prams and car seats. Demonstrating all the different features and helping us short list all these items. We learnt so much from her too. The best customer service I have probably ever received!

I attended my Buying for baby appointment at the Birmingham Gallagher Store. Amy T was wonderful and really went out of her way to help us with examples and real life stories of her own. She was warm and kind. She showed us all the essentials we will need for baby as first time parents and really took the time to explain and advise us. Amazing service, definitely recommend a store visit!

Thank you Tina, for your assistance yesterday at Swansea Morfa store, helping me find and try out the Maxi Cosi Cabin strollers. I found that the Oxford had lots of advantages, but as I already have the Fame travel system, we ordered one into store to see how it compares. Looking forward to seeing it next week!

Nida was absolutely amazing. So kind and helpful. Guided us find exactly what we needed for our new arrival with great deals. Thank you so much.

James from the Chelmsford store was incredibly helpful and friendly. He made buying our new stroller a pleasure due to his knowledge and understanding of what we wanted

We had an appointment at Mamas & Papas, Swindon to shop for our pram, and Louise was absolutely fantastic. She made the whole experience so helpful and enjoyable, and thanks to her we were able to confidently choose the perfect pram bundle for us (Mamas and Papas, Flip XT3, Cloud T).

Louise answered every question we had, even when we asked the same things more than once, and she was always patient and reassuring. She happily showed us how to use the different features of the prams multiple times until we felt comfortable, and she took the time to go through all of the available deals again so we could make the best choice.

We were really pleased with the bundle we chose and managed to get a great deal too. Louise’s knowledge, patience, and excellent customer service made what could have been an overwhelming decision feel easy and exciting. We’re so pleased with our experience and can’t wait for our pram to be delivered. Thank you, Louise, for making such an important purchase such a positive one!