Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more
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Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more
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Takes a bit of time to get going but once you’re there is super easy. And honestly the only reason it takes a while is because they need to talk to GP and NHS to get your files. Consultation wa... See more
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Company details
Written by the company
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contact info
United Kingdom
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Spoken with a lovely lady who guided me…
Spoken with a lovely lady who guided me through the whole process to become a mamedica patient, really easy set up and can't wait to get started on my treatment, so many great reviews on mamedica I had to try, hopefully I can sort out my pain and start to get on with my life, I will do another trustpilot review in a few months so I can tell people in my situation how it is all going
August 10, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your lovely feedback. We are delighted to hear that our team made the process of becoming a patient straightforward and supported you throughout.
We are really pleased that you are feeling positive about getting started with your treatment, and we hope everything goes smoothly for you. We truly appreciate you taking the time to share your experience, and we’d love to hear how you’re getting on in the coming months.
Wishing you all the very best on your treatment journey
Right where to start i paid for my…
Right where to start i paid for my prescription was short of 10 gram so I ordered Monday and asked for it to be dispensed today for Saturday and nothing and the worst is my travel letters have my delivery address not clinic thats shocking in itself no wonder patients worry about travelling ....any way where is my money or meds shocking this is ....... and you can contact me too .and before you say you have to talk to the dispensed team I already did ... well thank you for the time and effort you done for me and I hope the travel letters get sorted thanks again this is the first bad thing that has happen thanks again
August 7, 2026
Unprompted review
Reply from MAMEDICA
Thank you for getting in touch. We are very sorry to hear about the frustration and disappointment caused by the delay with your prescription, particularly as you had specifically requested for it to be dispensed in time for Saturday.
We understand how concerning this is, especially as you have already contacted the Dispensing Team and are still waiting for an update. We also appreciate your concerns regarding the address shown on your travel letter and understand why this would cause you additional worry when travelling.
We have noted your concerns and will ensure they are reviewed by the relevant team. As you have already spoken with the Dispensing Team, we appreciate that being asked to contact them again would not be helpful.
We are sorry for the inconvenience caused and for the lack of communication regarding your prescription. We will do our best to ensure your concerns are appropriately addressed.
Fantastic service / Staff
Fantastic service , I had only applied a few days ago they obtained Med records and confirmed eligibility I have been in contact with Marc Garcia and discussed the process , Consultation soon. Service is 2nd to none.
August 7, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your fantastic feedback. We are delighted to hear that the process has been smooth and efficient so far, from obtaining your medical records and confirming your eligibility to speaking with Marc.
It’s wonderful to know you’ve had such a positive experience with our team. We hope your upcoming consultation goes just as smoothly, and we look forward to supporting you throughout your treatment journey.
Thank you again for choosing us and for your kind words
Fantastic first introduction
Fantastic first. Intro calls to MaMedica Lily was a fantastic help and wizzed thrpugh all the inportant stuff for me making it seen not too overwhelming and it was a relief more than anything.
Thanks so much, you are a star! 😊
August 7, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your first introduction to Mamedica was such a positive experience. It's great to know that Lily was able to guide you through everything clearly, making the process feel less overwhelming and helping to put you at ease.
Lily will be thrilled to hear how much her support meant to you.
Mamedinocare
Arrogant staff. Never have any nice strains. Very sly company. That will lock you off the calls. They do not care about service they care about taking your money. AVOID!!
August 7, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your email.
Unfortunately, we are unable to locate your details based on the information currently available, so we are unable to investigate your concerns at this stage.
Could you please provide the information requested on the website. Once we have the necessary details, we will be able to investigate the matter thoroughly and provide you with an appropriate response.
Thank you for your cooperation. We look forward to hearing from you.
Friendly and professional
Friendly and professional, helpful and kind costumer service and very well equipped to do the job.
August 7, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your kind feedback with us.
We are delighted to hear that you found our team to be friendly, professional, helpful, and kind. It is wonderful to know that you received the level of service you expected and that our team was able to support you effectively.
Your feedback is greatly appreciated and will be shared with the team. Comments like yours are incredibly encouraging and help us recognise the hard work and dedication of our staff.
Thank you again for your support and for choosing Mamedica. We look forward to continuing to assist you with your care.
Mamedica 5 stars?
So I’ve been a patient of mamedica now for a few months. Started with curaleaf then moved to mamedica. The start was pretty ropey had a few problems but eventually got them all sorted with ease. Now having been with them for a while I strongly recommend them. They are fantastic, great service and supply top grade medication at reasonable prices and delivered next day. Customer service is good not great but I think they are working on that. Also it would be nice if they had a separate app to use that you could download rather than going online all the time because I have experienced some technical issues with this but these a small errors and aren’t going to change my review. If you’re looking for a good clinic mamedica is certainly up there with the rest.
August 6, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such a thoughtful review and for sharing your experience with Mamedica.
We are delighted to hear that, although you experienced some challenges when you first joined us, these were resolved and your experience has improved over time. We are pleased to know that you would now recommend us and that you have been happy with the quality of your medication, our pricing, and our delivery service.
We also appreciate your honest feedback regarding our customer service and patient portal. Your comments are extremely valuable, and we are always looking for ways to improve the experience we provide for our patients. Your suggestion regarding a dedicated app, as well as the technical issues you have encountered, has been noted and will be shared with the relevant teams for further consideration.
Thank you again for your recommendation and for trusting Mamedica with your care. We truly appreciate your continued support and look forward to continuing to provide you with the best possible service.
Mamedica; WARNING sooooo slow!
I wanted something organic, less Big Pharma, the chemicals the NHS are so happy to prescribe. But a couple three years down the road, that much Codeine was playing havoc with my stomach. So, for a year now, I have been asking my GP to prescribe medical marijuana. Not a chance! Since it was first introduced in November of 2018 you can count the prescriptions the NHS has prescribed on one hand!
More in desperation than anything else (and the TV adverts that were running at the time) I thought I would try Curaleaf. For whatever reason, Google coughed up Mamedica. Thinking there would be little difference, I was only looking, I gave them a try. First, they want your SCR, summary care record, a list of everything medical that has happened to you. Not something your GP’s surgery really wants to hand out. Details of my pension, details of income of Universal Credit. All sorts of very personal information. Then I had a video consultation. The doctor, nice guy, but seemed more interested in checking his boxes than listening to my narrative. Depression and chronic pain, gets me in the door. He then issues a prescription, it goes off to the pharmacy, they send you an invoice, if paid before noon, it is then sent Royal Mail overnight.
I don’t smoke so I opted for oil; first prescription, baring in mind I was on 8 Codeine a day, was super weak. Called back got a second consultation. Upped the dosage. Problem was it took 13 days to get to me. I called; I sent emails. This is where the disconnect comes in. Are they doctors, is my best interest foremost? Or is it a business? Say what you will about the NHS but every Friday my prescription was there waiting for me at Boots. This way you don’t know. You call indifferent. When you push/plead they become belligerent. If you have depression, the anxiety, lack of sleep, worry is crushing. The pain, I’d given up a sure thing, for this. Stuck, unable to walk my dog because of the pain.
Finally, I got an email, an apology.
Month later, now my third prescription. I saw (video) the doctor last Thursday. Got the invoice, all day Monday looking at my phone, came through Tuesday morning. Immediately paid it. No email from them. No email from Royal Mail to say it is on the way. It’s registered mail, do I wait in for a third day?
Trying to find out I sent an email. All he while this is doing wonders for my depression!
Remember the email/apology I got after the second prescription, the one took thirteen day? It mollified me, it was personal, touching. Thanking me, points mentioned taken on board, passed up the line. Imagine how disappointed I was to see exactly the same (copy and paste) email once again. So, I called, twenty minutes passed form one department to the next. Finally, when I got someone to talk to, to question, she was sullen, resentful to the point of rudeness.
So, here we are Thursday, a week later. For sure they took my money, out of my account the same day. But do I have anything? No, not a sausage. Certainly, no dope; no word, no apology, no email. Squat!
Hey, maybe tomorrow? Course by then I will be climbing the walls!
August 6, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your experience with us. We are truly sorry to read about the difficulties you have experienced and the distress this has caused you, particularly given your chronic pain and depression. We understand how important it is for you to receive your medication without unnecessary delays, and we appreciate the impact this situation has had on your wellbeing.
We have now completed our investigation into your complaint. Our review confirmed that your prescription had been written following your consultation; however, unfortunately, it was lost during processing. As a result, a replacement prescription had to be issued, which caused the delay in progressing your medication.
We are pleased to confirm that your prescription has now been received by the dispensary and is currently being dispensed.
We sincerely apologise for this error and for the frustration, uncertainty, and inconvenience it has caused. We recognise that this fell below the standard of service you should expect from us, and we understand how upsetting this has been, particularly when you were left without clear updates while waiting for your medication.
Thank you for bringing this matter to our attention. Your feedback is invaluable and has been shared with the relevant teams to help us review our processes and reduce the likelihood of this happening again.
Please accept our sincere apologies once again for your experience. If you have any further questions or require any additional support, please do not hesitate to contact us.
Poor service.
Poor service.
I left curaleaf as they dont give you freedom of choice.
MEMEDICA, yes its a meme. Are a joke, I have yet to order anything, majority of the vapes were out of stock, Rosin vapes. I email to say my alternative. Ignored. I tell them about this, I am told to ring up? What? Why should I have to ring up? You guys have failed me already, poor service. The person running the emails is clearly lazy, and just wants everyone to ring up! Even when they've made an error. Do yourself a favour and find somewhere with better customer service, ones that dont ignore emails and then expect you to rectify it.
August 6, 2026
Unprompted review
Reply from MAMEDICA
Thank you for contacting us.
We have reviewed your correspondence; however, we have been unable to locate your patient details or any records relating to your account based on the information currently available to us.
Could you please provide the information requested here, so that we can locate your records and begin our investigation?
Once we have received the required details, we will be able to review the matter further and provide you with an appropriate response.
Thank you for your assistance, and we look forward to hearing from you.
I spoke with David from customer…
I spoke with Dave from customer support he was so helpful and supportive even stay 10 minutes after closing to help me explain my situation and he even explain the process thoroughly, even though I went through the wrong department. He’s an asset to their company.
August 5, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback with us.
We are delighted to hear about your positive experience with Dave and that he was able to provide you with the support and guidance you needed. We truly appreciate you recognising the time and effort he took to listen to your concerns, explain the process clearly, and assist you, even after the end of his working hours.
Feedback like yours means a great deal to our staff and helps us recognise those who go above and beyond to support our patients.
Thank you again for your kind feedback and for taking the time to let us know about your experience. We are pleased to have been able to assist and hope your future interactions with us continue to be just as positive.
My experience has been extremely kind…
My experience has been extremely kind and professional. They are fas to support and to repsond to any time i contact regarding my care and pharmacy needs
August 5, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your kind feedback with us.
We are delighted to hear that you have had such a positive experience with Mamedica and that you have found our team to be kind, professional, and supportive. It is wonderful to know that we have been able to assist you with your care and pharmacy needs whenever you have contacted us.
Your feedback means a great deal to our team and we truly appreciate you recognising the support and responsiveness provided by our staff.
Thank you again for your kind words and for trusting Mamedica with your care. We look forward to continuing to support you throughout your treatment journey.
Credit to Adam at Marmedica
Credit to Adam at Marmedica. Always helpful and informative. Thank you for being so helpful and supportive.
August 5, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your kind feedback with us.
We are delighted to hear about your positive experience with Adam and that he was able to provide you with the helpful, informative, and supportive service you needed.
Thank you again for recognising Adam’s efforts and for taking the time to let us know about your experience. We truly appreciate your support and look forward to continuing to provide you with the care and assistance you need.
Excellent customer service
Nicola was so very kind and understanding when there was a problem with a delivery . Even rang me back later to confirm everything had been sorted . Highly recommended…
August 4, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your lovely feedback. We are so pleased to hear about your positive experience with Nicola.
Providing a supportive and reassuring service, especially when resolving issues, is something we value greatly, and we are delighted that Nicola was able to assist and keep you updated until everything was resolved.
Thank you for your recommendation and for sharing your experience with us.
Always happy dealing with the clinic
As always! top service support and communication; Been with the clinic for a few months now and have always had my requests or questions delt with promptly.
August 4, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your kind feedback. We are delighted to hear that you have consistently received excellent service, support, and communication from our team.
It is wonderful to know that your requests and questions have been handled promptly and that you have felt supported throughout your time with the clinic. We truly appreciate your trust and continued support.
Thank you again for your feedback. We look forward to continuing to provide you with the same level of care and assistance.
Very good clinic
very good clinic most better than the clinic i with before. What can I say if you not already with them join them
August 1, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind words. We are so pleased to hear you've had a better experience with us than at your previous clinic. Your recommendation means a great deal to us, and we are grateful for your support.
Nicola was extremely helpful and called…
Nicola was extremely helpful and called back as promised, couldn't have asked for a better service, call answered very quickly no listening to music in a queue, a pleasant change.
July 29, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind feedback. We are delighted to hear that Nicola was able to help and that she kept her promise to call you back. It is also wonderful to know that your call was answered quickly and made for such a positive experience. We really appreciate you taking the time to share your comments and will be sure to pass them on to Nicola.
I was passed over to the pharmacy team…
I was passed over to the pharmacy team and spoke with a woman called Nicola Wiseman. She was very helpful in dealing with my query and super quick with the follow up, especially when the response back was so rapid. She was clear and straightforward with how she handled it. It was a pleasure talking to her!
July 31, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your lovely feedback. We are very pleased to hear that Nicola was able to assist you and provided such a helpful, clear, and efficient service. Nicola will be pleased to know that her support made a positive difference. Thank you for taking the time to share your experience!
Excellent experience and very fast and…
Excellent experience and very fast and efficient. Sunny from the support team was super helpful and really gave me some great advice. My consultation was excellent and I felt understood. The dr gave really good advice on all options and tailored my prescription for me.
July 31, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with our team. It is great to know that Sunny was able to provide helpful support and advice, and that you felt listened to and understood during your consultation.
Thank you for choosing us to support your care.
Mamedica have been brilliant from start…
Mamedica have been brilliant from start to finish. The team are supportive, clear, and genuinely care about getting things right. Communication has always been quick and helpful, and the whole process has been smooth. I’m really impressed with the service and happy to recommend them.
July 31, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind words and recommendation. We are pleased to hear that you've had such a positive experience with our team. Providing clear communication, supportive care, and a smooth patient journey is what we strive for, so it is wonderful to know we have met your expectations. We truly appreciate your feedback and thank you for choosing Mamedica.
great service by Nicola Wiseman as…
great service by Nicola Wiseman as usual,... lovely lady
July 30, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that you received such great service from Nicola Wiseman. It is wonderful to know that she continues to provide such a positive experience.
Thank you again for your lovely feedback.
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